Salt Creek Imaging

Great service and very cost effective!

I made an appointment with Salt Creek on Wednesday evening for an X-​Ray for Friday morning. Come Thursday night, I’m double-​checking that they’re in my insurance plan– they’re not. So I call Friday morning to cancel, explaining my reasoning. Whoever I talked to on the phone got argumentative telling me that they FOR SURE are in BC/​BS. I told him that’s not up for debate because the business not listed in my providers. Until I see or hear from BC/​BS that they are in my accepted providers I am considering them to not be one.
I thought that was that. Then I got a voicemail at about 830 from someone else at the center saying I called with a question about them being in network and that they are in network, it’s an oversite in the system and she still hopes I’m coming because now they can’t fill my spot and I’m costing them money. Against my better judgement, I called back to let her know that it wasn’t a question and I was canceling my appointment until I could get further information from BC/​BS. She again told me how this was an oversite in the system (I’ve been screwed by doctors saying that before) and reiterated that I was costing her money. She also told me, «Don’t you remember coming here in 2007? Your insurance was accepted then. That should tell you we’re in network.» Seriously?! Things change in a matter of 5 years. I was 17 when I came in in 2007. I didn’t handle the payment process. I don’t know if my parents paid full price for my medical imaging or if it was run through insurance.
I know it sucks on my part canceling last minute but there’s no need to be so aggressive about getting me back when I’ve explained my solid reasoning. I need to hear or see from BC/​BS that you are in network before I can come. I mistakenly assumed you were because my doctor sent me to you, but you are NOT listed in my accepted providers. Hit me with a $ 20 missed appointment fee or send me on my way. I get times are hard and you need to chase customers whenever you can, but times are hard and I don’t want to be paying for my X-​Ray out of pocket. I would have just rescheduled if everyone hadn’t been so angry at me but now I know I will not be getting my X-​Ray done at Salt Creek.
EDIT: I called BC/​BS and spoke to an agent. They are definitely not in the plan.
EDIT Again: I received another call from their manager trying to reassure me that they’re in BC/​BS. They are not according to the BC/​BS website and BC/​BS agent that helped me earlier in the day. He did apologize for his employee being rude, but I don’t believe the apology was all that sincere.