Mercedes-Benz of Westmont

After visiting 4 Mercedes dealerships (2 in Milwaukee and 2 in Chicagoland), I purchased my new C300 from Mitch Massaro at MB of Westmont. Reasons: Mitch quickly returned all my calls and emails, he negotiated the price respectfully, and then he made the delivery process the easiest and fastest experience I’ve ever had (about an hour!). I drove the extra hour to Westmont and I’m sure glad I did. Thanks Mitch!

Don’t get your car wash from this dealer. They share the car wash with Audi dealer and it takes for ever to get a wash. On top of it the Audi customers have a higher preference. I mean WTF. I am not coming for a wash here again.

I am writing this review almost a year later. I purchased a MB from Mercedes Benz of Westmont, the sales person was OK, nothing to brag about, a week after I came back to have the car checked for brakes issues, he didn’t even give me the time of day.
So, a week after I purchased the car I took it to to their service dept. to have it looked as the brakes felt odd when pressing them followed by a series of jolts before coming to a complete stop. First time they said nothing was wrong, so I brought it back a second time, got a loaner, drove all the way back to Lincoln Park and back the next day, nothing was found. Then I stopped by a third time, one of the mechanics test drove it with me and nothing (mind you mechanics now a days only plug the car to a computer, if the diagnostics says nothing, then there is nothing wrong with the car) seems that diagnostics like to show a problem past the warranty time…
A few moths later, Mercedes Benz of Chicago, also nothing wrong. Then two month later a strange rusty noise coming form the same front wheels (summer has arrived so my windows are down and I can hear the noise) so I take it to Autohaus on Edens, same thing, nothing is wrong, they don’t hear anything in their service area (the service area is full of noises). Go back two weeks later, same thing, nothing is wrong. Finally go a third time, mechanic drives the car and finds out the rotor has indentations that is causing the noise and jolts… obviously is a few thousand miles after so Mercedes Benz of Westmont of course does not believe they are at any fault, less than one year I am having to replace rotors/​pads!?!
Would I buy a car from them again? no way, the sales people are just average and the service people can’t even find a simple problem as a malfunctioning rotor.

I’m really really glad I decided to take my Mercedes here to MB of Westmont. I’ve owned and driven a Mercedes for 6 years now. I love the cars but was never particularly ecstatic about the service. I used to live in the northwest suburbs and would either take my car in for service in Schaumburg or Lincolnwood. Not that the service was «horrible» at either of those places but I just felt that if I were to be paying the amount that I do in maintenance, that I should be treated in a higher regard, and I never felt that either of those places.
But over the summer I moved into the area and was searching for a place nearby to bring my car in for the schedule B service. I fortunately came across MB of Westmont and decided to schedule my appointment here. I already had a great impression because they made scheduling so simple. I was able to schedule online for the perfect time, and with all of my concerns/​details already laid out on the table.
When the day came to bring the car in I was received right away, which wasn’t always the case with other dealerships that I was used to going to. I was assigned to a rep by the name of Domenico, and he was truly fantastic! He was VERY personable and friendly; he seemed genuinely interested in my family and background, making the whole process more of a delight than a chore (as car maintenance typically can be).
They had a few cars available as a loaner that they had waiting outside of the offices. Domenico personally went himself to check the vehicles and make sure they were in good condition, rejecting the first 2 because they weren’t clean enough! Most reps would have thrown the first car at you and let you deal with it but he wanted to make sure they were tidy and that I was comfortable with it. On top of that, I went back to my car to grab my I-​Pass when Domenico noticed and stopped me. He informed me that they equip the cars with I-​Pass devices that are mounted on the front license plate and that I would not need to pay for the tolls. WOW! It’s a small gesture but I was honestly impressed by all of this.
As if this initial experience with Domenico wasn’t enough, even the results were excellent. I had been having problems with the tire pressure sensor, for YEARS. I brought it in to Loeber Motors in Lincolnwood literally SEVEN times, yes, seven, to have them fix the sensor. They would make me re-​fill them, change the sensor, change the type of air that goes into the tire, change the sensor again, and it would always come back on. It took ONE TIME at MB of Westmont to have them permanently remedy the issue.
It’s safe to say that I thoroughly enjoyed my experience here and will be continuing to return back for any of my service needs and eventually my next automobile purchase. Thank you again Domenico and MB of Westmont!

So I went to pay cash for a car, and they asked me to login and show my 6 months bank statement. Wtf is this world coming to. Its not your job to check on my personal accounts. I am paying certified check you don’t need to look at my account. This is bulls**t I will never go to a benz dealer again.
P.S they like blacklisting you for no reason, so if they think you are taking this car to resell it its a black list, ummm hello its a New car, once I drive out the lot its worth 15k less than what I got it for.
Benz should really investigate these managers and start replacing them, you just lost a customer.

When you are deciding which dealership will earn your business, look no farther than MB of Westmont. Though I have never purchased one of their cars, I have had nothing but glowing reviews for them over the past 15 years. Their service department is second to none in the Chicago area and the service representatives are really on the ball. They go overboard to please from drop-​off to pickup and I especially like their loaner car option. You should ask for Service Rep. Kate Malkowski if you want to be treated like royalty. She is a great hire for the dealership and I hope they never lose her.

Best Car buying experience I’ve had!
Everyone was very attentive and knowledgeable
–Thank you for the great experience SAL

Excellent experience and outstanding customer service!

I think Jose Gomez is the person you need to see, if you want a car from Mercedes Benz Westmont. He is reserved, informed, intelligent, and he respects the person with the checkbook. Mr. Gomez is a gentleman.
Then there are the others whose apparent leader is KEVIN GERHARDT, Pre-​Owned Vehicle Manager. Kevin is a used car salesman, which is the kindest way I have to describe him. He is angry, shockingly insulting, and quite certainly smarter, more successful, better informed, and clearly busier than you are. In our only conversation he helped me understand «This deal is more trouble than you are worth.»
I will never revisit Mercedes Benz Westmont, but if I did, I would phone Jose Gomez ahead and insist my only staff contact would be with him. Mr. Gomez is a gentleman.

Great experience all around from everyone at this dealership, from sales to service. They made buying a car easy, stress-​free, with very little of the typical BS you get from most dealerships. I came in to buy their cheapest car (a GLA) but felt like I was treated the same as if I was coming in for an S-​Class.
I initially dealt with Lou on the Internet end, who was responsive and immediately upfront with the pricing while other dealers just played their games. When I came in, Omer was my salesman and great to deal with. There was no pressure at all. They give you instant quotes right off the bat based on beating the
price, which were already below what the other dealers were showing me after I had to beat it out of them. They quickly gave me good value on my trade-​in and were very reasonable in the negotiations. Even on the sketchy add-​ons that all dealers offer to boost their profit margins, these guys were so reasonable in laying it out straight. It feels good to buy a car and have confidence that you didn’t get ripped off or left money on the table.
Of course, when I got the new car home the air in one tire was low and I found a giant screw sticking out of the runflat tire (which usually has to be replaced for serious $$$ if it gets punctured). Having already driven off the lot, I thought there was a good chance I’d have to fight for the fix. Emailed Omer that night and even though they had been closed for hours he got right back to me and saying to bring it in, he’d take care of it.
I had to wait the whole Memorial Day weekend until the shop opened up again on Tuesday. Just came in, and they replaced the tire — no questions asked, and I was in and out of there real quick.
Just a class act all the way. By the way, a week after this deal is done the MB in Hoffman Estates is still screwing around, bothering me while STILL refusing to send any online quotes.

I wanted to buy a luxury car and went to a couple of dealers. At one dealer shop, none of them talked to us until I asked some help. At the other store, the dealer was not friendly at all and even though I asked a detailed quote, he just showed rough quote.
When we went to the Mercedes-​Benz of Westmont, they were very friendly and gave us a detailed quote and let us test drive without pitching. First of all, we were not really interested in Mercedes-​Benz brand but finally we purchased a car there because they found one with our budget and we were very happy about their customer care and attitude. We have been enjoying GLA.
This is a first time of experience we had at the dealer shop. I highly recommend people to check cars at this dealer if you consider buying a Benz in the future. Thank you Alexandra and all team!

Efficiently taken care of once everything was in order even when they were short staffed. Quick and painless finance process.

We have had an absolutely fantastic experience with Lou Scaramuzzo and in fact everyone at the Westmont Mercedes!!! Thank you Lou! We look forward to many wonderful years of working with you and Westmont Mercedes team! You made our car buying experience extremely easy, honest, and comfortable, compared to many other car dealers. Thank you Lou and thank you to your team!!!

I was in the market for a 2015 C300. I live in Milwaukee, but the car being newly released, there was limited inventory at the dealerships here. I stumbled upon MB of Westmont and was pleased I did.
They had the model and more importantly the price I was willing to pay. They were very accommodating from sales, to the wonderful orientation lesson on the car, to writing the check was a pleasant experience.
I hope that my experience down the road stays at 5 starts

Took my ML350 to this location for a number of reasons: headlight notification on, brakes squeaking, back door not closing properly. I worked with Dominick, how was SO nice and delightful to work with. He was nice, friendly and explained everything. I was concerned that I’d need new front & back brakes and rotors, which I expected to be a lot of money. When he called me after their evaluation, he made an honest, fair recommendation to replace the rear brake pads & perform a brake fluid flush, but that the front brakes and rotors could last a bit longer. And they also fixed the light & back door hinge with no questions asked.
I just want to say THANK YOU to Dominick for being HONEST and telling me the TRUTH, rather than trying to upsell me on service I didn’t need.
I’ll definitely go back!

Buying a car is usually stressful, time consuming, fast talking, confusing. I saw a needle in haystack used Acura online, with this dealership on Wednesday, test drove on Thursday, couple weeks ago, bought the car two days later Saturday morning, was out in less than 45 min, with financing too. Transaction was literally seamless and was treated like I was buying a brand new Benz!!!

I visited this dealer on June 30, 2014 to purchase a 2008 CLS550 the salesman wouldn’t give me the time of day after finally getting there attention. The Sales guy Dave who never ran my credit declined me because i was one year post a bankruptcy. I was told to come back because he was working on a easier deal and my deal would take some time and it’s end of the month. I couldn’t belive these guys. I’m now the PROUD owner of a 2009 CLS550 and my car loan payments are Under $ 500. I will NEVER step foot in this dealer again!

To start off with, the experience I had purchasing my new E350 was excellent. After being referred to Tom, and then working with Sal, by Audi (right next door), they took great care of me any my wife.
Sal really took the time to listen to what I was looking for, and explained in detail the features of the cars. I knew I was only going to be looking at the E350 and ML models, so he spent his time focused there, and not on selling any other vehicle. Sal was very knowledgeable, and made the experience enjoyable from explanation to test drive to sale.
The other part that was great was the sale was actually a team effort. Granted, it is still buying a car, but there was no pressure tactics, and the experience was really simple from front office to the back office.
Once everything was signed, I got a tour of the car and all the toys (one of my favorite parts), and everyone was very knowledgeable. They even got flowers for my wife while we were getting everything signed.
They really get customer service, and definitely made becoming a part of the Mercedes-​Benz family an enjoyable one.
I will be back for my future car needs.

I ordered a 2014 CLA250 with a bunch of add ons. Due to the special order It took 2 months to get (not complaining about that) and the car has been great so far. It’s a work of beauty, really. Only problem is that the reason I chose to purchase at Westmont instead of at a competitor is because they committed to discounting the car based on signing up for a United airline credit card. Sounded good to me so I signed up and got my card. Only problem is Mercedes slashed the discount in half and I didn’t qualify for it anyway because I am not Premier/​Platinum with the airline.
Do you think the salesperson (Ken) told me I had to be Platinum to qualify for the discount before offering it up? No. Did the internet salesman contact me when he found out the discount changed? No. Did he apologize for the miscue. No. He did give me half of what the original discount was in a «market adjustment» or whatever but, you know, please take some responsibility. And now I have a card with a annual fee that I need to cancel.
The other salesperson whom I met when I picked up the car was OK I guess. Pretty fast with the paperwork and I appreciated that because I was ready to leave.
Love my car but learned a lesson here. Wish I would have bought elsewhere and they certainly aren’t getting any business outside of possibly some warranty work from me.

I understand the low ratings… people do not like buying cars for a number of reasons. Their credit score is terrible, they can not get financing, they do not know how to negotiate with a sales person, they think a Mercedes is a KIA and want to pay a KIA price and the list goes on and on. You can not hold that against a car dealer. You need to walk in and be educated in the car you are buying. Shop around, check Kelly Blue Book, find a good sales person and always negotiate the price you want. Follow those rules and the process will not be terrible.
This dealership is one of the best places I have ever found to negotiate purchasing a car. In fact, we have gotten 4 cars here over the years… this place treats us like family and that is the reason we keep coming back here. We have tried to work with other Mercedes Dealers and have been let down. The Westmont Mercedes location goes out of there way to keep us happy and to make the whole process easy for us.
I would like to say thanks to a couple of employees here that helped get us into our new car at the price we wanted. Thanks to Chris C for being there for all 4 of our cars. It is your attention to customer service that keeps us coming back… if it was not for you, then we would not drive all the way out here from downtown Chicago. You are calm cool and collected, which makes our visits here a treat. We would visit more, if we lived next door! I would also like to say thanks to Joe for showing us our car, getting everything ready and teaching us all of the new features. The Voice Command Control, real time weather/​traffic and Bluetooth Pandora Radio rocks. Joe has been with us for our last two cars. He also has a great voice for radio too… if you are looking for a fresh new sound. But please Joe only go into radio part time because we are going to need you for our next vehicle. And a final thanks goes out to Sam for crunching the numbers and getting the deal done. It was a team effort and we walked away happy customers!!! They almost made it too easy.
Thanks Mercedes Benz of Westmont for not being your typical car dealer. Customer Service and building relationships is what keeps us coming back. I can hardly believe we are on car number 4… it seems like yesterday (actually it was Dec 2004) that I used Internet Pricing at Costco and received an email that connected me to Chris C. I am so glad that you are still here after all of these years!