White’s Bicycles

I took my bike in for a shifter replacement, which they performed. After a $ 250 investment and weeks of waiting, the bike shifted terribly and made constant grinding sounds. I brought it back twice over the next two weeks, and they couldn’t figure out what happened. Eventually they just gave up and said it’s fine (it clearly wasn’t.). A few months later I took it to Race Pace (right around the corner), to see if they could figure it out. They took one look at it and told me the shifter didn’t match the cassette. Whites had put a 9 speed shifter on my 8 speed bike. Race Pace fixed it in two days, and it immediately worked perfectly, it was like a new bike. I then went back to Whites to explain what had happened. They said putting a 9 speed shifter on an 8 speed bike is fine (it isn’t, Google it). They then apologized and said they would make amends, and call me back. That was two months ago, still haven’t heard from them.
The staff seems friendly, though they didn’t follow through with calling me back. I think the lack of knowledge regarding something so basic shows a lack of general competence and motivation to be an effective mechanic. Don’t blow the money and learn the hard way, learn from my lesson and just go to Race Pace.