Time Warner Cable

Horrible service at this location. The representative that I dealt with was named NUU.
I called Time Warner to notify them I was moving and cancelling the service. When I arrived to the store they had no records of my cancellation request. I returned my existing equipment and they now want to charge me for a modem I returned to them 6−9months ago. The modem they claim I have not returned was my original modem that stopped working!!! That’s why I brought it back in the first place. When I returned it, the sales rep up-​sold me on a new package with a modem that includes phone lines. They did not record the broken, returned modem in their system, and now they are trying to charge me an additional $ 119.
This is the last time I use Time Warner
Update: 6÷21÷16
I was connected with a TW manager to discuss the missing modem. They ensured me that it would be removed from my account and I was given a ticket # for confirmation. It’s been 3 months since that was discussed, and now I have just been contacted by CBE collections for a $ 119 modem. WTF…

I would give them zero stars if it were possible. I’ve been transferred and put on hold for a total of 78 minutes to just try to cancel my tv service. I also bumped my internet from 100mbs to 200mbs. This is the worse customer service I’ve ever had in my life. I work in retail and the only explanation I can come up with is that they know you don’t have any other options. They figure they have you monopolized for the area so they can treat you like crap. My 100mbs service was mostly 20 to 25mbs so I’m hoping by bumping myself to 200mbs that I will get 50mbs. So far it seems I’m getting around 100mbs. To top it off, they outsource their customer service also. I must have told the guy on the phone that I couldn’t hear him or understand him 15 times. He didn’t try to speak up or more clear for me at all. Then, after I explained to him that I have DirecTV and don’t need my box, and the fact that it hasn’t even been hooked up for the last month, he insisted on trying to talk me into keeping it and spending more money. When I told him no he asked me the whole thing again. Oh, and by the way, I was literally transferred four times before I got someone who could shut my box off, and each to person I spoke with I had to give them all my information all over again. If you have options, don’t get Time Warner or whatever they’re calling themselves these days. Charter/​Spectrum/​Time Warner, you need to work on your customer service or you will lose a lot of people. As soon as Fios is available in my area, I will be switching.

Had it before… did not like, but now that frontier took over verizon… i had to switch back… temporarily. Of course they came late for installation and of course they did not come prepared so they have to leave and come back in «20−30 minutes». Crossing my fingers the connection gets better this time around (much doubt). Had verizon for another week but the twc tech cut the wires and left us hanging. Also, after signing up at the twc store, received a call from a «Tim Worner» from Foxborough, MA posing as twc and asking me to sign up for some package they are offering. Luckily, I knew it was a fake, but just wanted to let you all know to be careful.

Recently switched to Time Warner and they did a bait and switch. When I looked at the first bill. I only wanted 100 mbps and they were charging $ 20 extra a month for 200 mbps. I thought this would be easily fixed by a call to Time Warner to reduce the speed from 200 to 100. Turns out, they were unable to make this simple change without re-​doing the entire package. Given this, I’ll stay with Time Warner for 90 days in order to receive the $ 300 reward card and then look elsewhere. I was on the phone for more than 1hr trying to get this resolved to no avail. Stay away from Time Warner.

Nothing like their super friendly «we care about you «commercials …There should be a zero star option ! It was Saturday and only two people working the floor and a 20+ people line !! What are you thinking who is running this place ?! Not to mention I waited in line for 45 minutes before the rude lady who obviously didn’t want to be there said she couldn’t help me because I didn’t know my moms account or social security number? She tried to explain it was policy but hey that wasn’t a problem last time I exchanged my box … Why was it now? Damn I had to wait 45 minutes and left with nothing… Deff switching to direct tv !!!

Completely inept check in girl. Had to run go ask manager to answer basic questions. Both the lady in front of me and myself were dropping off boxes having cancelled our service due to moving. We were unable to drop off because of the 18 (angry and upset) people waiting in line and we had both been told on the phone we could «drop and go». The girl offered to take but said we were responsible if it didn’t get checked in as they accept no responsibility. We could also mail the parts to them but then we wouldn’t have proof that all parts were delivered. She advised us to make appointments. I gave up and left.
Tried to make appointment online as recommended, but sure enough with my cancelled account and move, I no longer had the information necessary.
This TWC office is a fiasco of morons. All the while, they continue to collect money until the parts get returned. Well done for your bottom line TWC. We won’t be doing business again.

Activated a new account with TWC today and I was helped by a rep name Kerry. The service was quick and very pleasant. Overall, a good experience.

Very frustrated with the service. My time seems not to be important to them. First rep tells me they would come on Wed, then company calls me telling they would be there on Tuesday. I was not available Tuesday made some noise, didn’t get anywhere with TW «customer service (sick?), all i heard was they couldn’t do anything until the following week… called the rep, he did get me on Wed but first would be at 11 am, could not make at 11 am, then he tells me at 1pm, so as a person who does respect other people’s time, I run out of meetings to be at the house at 1, by 2 noboby shows up… so I call the rep…‘oh someone will be there by 3, the company keeps changing the schedule all the time’…really? I don’t care what the company does, I am a client and want to be treated as such, TW is not doing me a favor… Verizon/​Frontier can have some issues but when they set my last appt they were there on the dot, and that is how EVERY company and everyone on sale should treat their clients: with respect and consideration for their time. This review only for 2 stars because the rep did make time to come and instal my service by 2:30, otherwise would be a –1.

Very unprofessional and shady people I have unfortunately dealt with through twc. I was told I would get a 300 $ reward card for signing up and paying 3 months on time. So I did, but calling to follow up about the rewards card, no one could seem to help. I was constantly told I would be called back. After patiently waiting a month, with no reward or call back, I again called to speak with a supervisor. His name was John badge # 2 514 931 (at least so he said) I was shocked this man was a supervisor, first off he was very rude always talking over me. Secondly, he had no knowledge and would keep dodging all my questions. Bottom line he did nothing but make me upset, so I called corporate. Hopefully they can repremend the situation their unknowledable employees put me through, still waiting for a call back.

I’ve taken back everything positive I’ve said about this place previously. I came and exchanged my cable box yesterday and was happy it took 5 minutes. Turns out the dipshit behind the counter have me a faulty box. I was on the phone with customer service all evening only to have them tell me it definitely was a non working box.
I went back today the following day, there’s a huge wait and I ask if someone can just quickly exchange the equipment since this was their fault and problem. Some very rude woman with a guys haircut told me no. BUT I WOULDNT HAVE EVEN BEEN BACK IF IT WASNT FOR YOUR INCOMPETENCE

0 stars!!! Never been to a TW Cable store that wasn’t over crowded. Service is horrible as usual. Im just here to drop off equipment. That’s it. Still have to wait an hour

What a garbage company. Cable boxes that don’t work, price gouging, useless «outsourced» lying customer service, numerous unsolicited survey calls. I cannot stand this company. They are useless. If it was free, it would be too much. Don’t even get me started on the useless Internet!

I’ve never had a bad experience with Time Warner. Their customer servics is friendly, and I’ve never had any issues with their tech support. I can say that the only guy I ever had issues with was the guy who set up the TW, but he was a contractor. I’ll keep my review pending if anything changes.

Dunno why folks rated this tw so low, service was fast today as it was every time I got here. The only reason I rated 3 instead of 4 was because when I exchanged the old dead cable box for a new one they forgot to give me the remote control so
I had to go back today to get it.
I have been a time warner customer since when they were called Paragon cable

Worked it out with TWC but then get a different retard customer service as I go to transfer locations. Tells me no supervisor or manager is available when she is not helping me. Come to find out there outsorcing there calls to Philippines explains why they don’t understand English. Man oh man, how do they stay in business? Now onto service interruptions, so many I lost count. I’m 19 feet from modem wireless doesn’t work on phone or laptop. Direct line of sight. You have to take 3 Xanax to talk to them and be willing to constantly reset your modem. Were they run by Enron at anytime? Let me know

I can’t wait until our contract is up. The only service we have with them is Internet and… it’s not fast. They just raised their rates to $ 75.99 a month… just for Internet! They don’t tell us when the rates get raised… it just happens.
As for customer service, we’ve had them for 5 years and they won’t budge on any prices. No discount. Nothing. We’re supposed to be getting 100 Mbps and we are at 40 Mbps. 40!
Boo!
Update: FBI just announced a data breach. Yay!

Well, I should have read THIS first! Promise $ 300 to new customers then tell you that you did something wrong. I submitted the correct information 3 times through the staff at the local store. Did it help? NO! TWC shows that they did not receive my documents. um. The supervisor submitted it himself.
The salesperson lied to me. That should have been my first clue. Integrity is so important to me, and to have a company that rewards lies? Well, this is ANOTHER very dissatisfied customer!

Wait wasn’t that long, staff was friendly, got me in and out pretty quickly. I do think they need more seating cause there is generally a wait.
We switched from Verizon. I know people are complaining about Cable but let me tell you…
We were paying the exact same amount at Verizon for ¹⁄₁₀^th the internet speed. So, no thank you. This place was a godsend for us and we have no issue with the cost or service. We are never going to be using Verizon again so we were happy with this alternative.

How on Earth can a business with such consistently bad review seem to be doing absolutely nothing to remedy this situation? Because they’re the only option in town and they know it. Time Warner Cable is the TSA of cable providers. They know we have to bend over for them so they continue to disappoint and frustrate while they sit back and do nothing. Obviously we’re not going to get the other 1.5 ISPs available to use because even if their connections were reliable, they’d still be around 1MBPS.
I’m stuck here beating my head against a wall just wanting to stream, download, and (God forbid) get some work done but inevitably we’re stuck just refreshing and reloading until it speeds up or comes back or both. I wish I could switch.

Never again!!!
This place has the worst system ever. I called Time Warner to return my cable boxes and the call center rep explain I would need to drop them off at a Time Warner store. At this time I talk to a guy named Carlos and he was laughing a lot on the phone and acting unprofessional. He kept trying to up-​sell me but I explain I don’t want to TV or phone. It was like i was speaking a different language. I was like fine so I went there on a week day around 10:30 and OMG they line was 10 miles long. You have to sign in with you name and why you are there.
All i needed to do was drop off these boxes but no I have to wait over 2 hours for them to call my name to say Thank you have a good day. I was so F-​ing mad because I sat there with my thumb up my you know what forever and when i got called it only took 2 seconds to help me. Never again will i have get Time Warner there service is a total rip off $ 170 per month for TV, Phone, and Internet. That’s insane.
They should have a person that handles that quick transactions like a will call line or something. I mean it’s unreasonable to make some wait 2 hours if they are just dropping shit off.