Sit ‘n Sleep

I purchased an adjustable bed frame over the memorial weekend. They were helpful and I even got an amazing deal. They delivered the bed frame a few days later and even hulled away my old mattress and box spring for no charge. The only issue that I encountered was the owner’s manual and a cover for the remote box was missing. I called the store and Tamara was super helpful and quickly found me a replacement cover as well as an owner’s manual. She was on top of everything and kept me informed of her progress.
Thank you Tamara and I say if you are looking for a new bed, ask for Tamara!

Just bought a bed from Tamara @ Sit ‘n Sleep on Magnolia. Fantastic prices! Today is the last day of the Memorial day sale, go in and talk to Tamara today. It’s her birthday too

Scam company. Will sell you defective matress with guise of warranty but they are in collusion with the «third party» inspection company to make sure your requests are always denied. Looking to start a class action lawsuit.

I bought an iComfort adjustable bed THREE years ago from this location. And wouldn’t you know it got stuck in the up position the Thursday before Memorial Day. Since I bought it for medical reasons I was frantic to get it fixed immediately! I called the extended warranty company I purchased through Sit N Sleep. I may as well have called the moon. I then called a man named Kelly, who was filling, it was 4pm and I didn’t expect any response until the next day. (I later learned he was the District big wig) My phone rang around 5:15pm. Keisha from Sit N Sleep Corporate Customer Service called and saved the day. Since the extended warranty company was going to take up to 4 WEEKS just to send someone out. Keisha arranged a phone call with Ergo-​nomics tech support, the maker of the control box, and had them on the phonr for me the next day!!! Since it was a holiday weekend it took a few extra days to get the part but Keisha was invaluable in getting my stuck up bed fixed!!! The staff at Ergo-​nomics were all helpful and patient and got our bed working in record time.
I know you can buy a bed from a small, off brand store, but when something goes wrong, it really helps to have the power of a MAJOR retailer behind you.
Who hasn’t heard of Sit N Sleep?
You’re killing me Larry?

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Damn, I have to give them a star.
Well, although our in store experience was good, delivery was a nightmare. They hauled away a mattress that wasn’t even in the room and did not need to be hauled away. We didn’t even pay for this feature as WE DID NOT NEED IT. So now we are down a mattress and the best they can do is give us a discount to replace the mattress they took away when they weren’t suppose to! Seriously?!? They expect us to pay $ 175 for a new mattress that we would not have needed had they payed attention to their paperwork. Even better, we got a box spring mattress delivered when we specifically said we didn’t need one. Sure enough we were charged for it as it was on their invoice. Seriously, we are so disappointed in this unnecessary headache and terrible customer service.
Or maybe this a genius ploy to get more money out of their customers…

This is our 3^rd time buying from this company. Tamara helped us today and was great to work with! We shopped around a few more local shops to make sure the pricing was right, and ended up coming back here. Tamara let us shop comfortably without being pushy. I like that.

Great customer service! Russ was professional, kind & patient with my mother & her husband. It was a one stop shop, bed, mattress, mattress cover, sheets & pillows!!!

Tamara was extremely friendly and helpful in selecting a new mattress for me this weekend! Was such an easy process and quick delivery the next day with no problems at all! :)

SHARON is awesome and the best ever! She was so helpful and made is super easy for my wife and I in selecting our bed. Using the bed match machine was very helpful… i highly recommend! Sharon helped us select the best bang for our buck and delivery came before we expected — Victor and Nene was great guys and helped set up our mattress. Hands down the best experience we’ve had in a retail store!!! Thanks Sharon!

We had a great experience here. Sharon Young gave us great customer service. Very very attentive and helpful. She was very friendly and funny.

We had an amazing experience with Kevin looking for new mattresses. He took the time to actually listen to what we like and had its try at least 10 different mattresses. He never tried to up sell us because he seemed to truly want us to find the perfect match. We had to being our 4 and 5 year old boys with us and Kevin was never annoyed by them hiding between the beds. We had planned on just looking, but with the attention and honesty Kevin have us, we decided to buy that night.

My boyfriend and I visited this location today and received the most outstanding service from the store manager Sharon! She was so patient and she made sure that we were fitted with the perfect pillows for us. She took her time to make sure that we knew all of our options and had the chance to try them all out. Since we were only purchasing pillows we expected to be rushed out for a customer making a mattress purchase. On the contrary, we were pleasantly surprised with her ability to make us feel so comfortable.
I will recommend her & this Sit n Sleep to all of my friends and family!

This Sit & Sleep is excellent!
Kevin helped us find the right mattress and it was the perfect experience. No high pressure sales. Made suggestions and if we didn’t go with that he was not pushy.
Mattress was delivered and the guys were professional and fast in setting up the mattress.
Came back when the mattress was delivered for a mattress protector and Joe was very helpful as well. I would recommend going here first, you will not need to go anywhere else!
Thank you guys!

As soon as I walked in I was greeted with smiles and a very positive welcome the staff there was patient and helpful towards what I was looking for they weren’t pushing us to buy an expensive mattress on the contrary they were helping us find a cheap yet suitable mattress that would fit my needs Sharon was absolutely amazing and helpful I would recommend everyone looking for a mattress that this sit and sleep be there first stop.

Sharon was so helpful! She was very patient with us while we went from bed to bed to find what we liked the most. Very professional and courteous! I highly recommend buying from her. Thank you again Sharon!

Peter at Sit n’ Sleep helped us pick out the perfect mattress. He is extremely knowledgeable, funny and made our mattress buying experience thoroughly enjoyable. He took the time to find out exactly what our needs were and budget and only showed us the mattresses that fit our criteria. We never felt pressured to go above our budget. If you are looking for a mattress, look for Peter at Sit n’ Sleep to make the process easy and enjoyable.

Norma was the Best!!! She was very informative, very patient and very personable, it didn’t feel like we were taking to a «sales» rep. She made sure we got everything we needed without going over our budget. I will be referring my friends and family :-)

You’re killing me Larry! I purchased a $ 2,500 Sherwood mattress and box spring from Sit ‘n Sleep Westminster in February 2014. Recently I noticed that the cover on the bottom of our Sherwood mattress was tearing away in all four corners. Since we were only 20 months into our 20 year warranty I called Sit ‘n Sleep. They referred me to Precise Mattress inspections to schedule an appointment. It took a few weeks because apparently there’s only one ‘inspector’ and he only makes it to Huntington Beach on Thursdays — or some BS like that.
The guy (Precise Mattress Inspectors) shows up and takes a bunch of pictures and does his thing. I didn’t watch because I figured he was a professional and surely this was a warranty issue? Right Larry? On his way out he mentioned that he observed a ‘stain’ and that Sit ‘n Sleep would respond pretty fast. He gave me no indication that this would or would not be approved.
As I was putting the sheets back on the bed I look for this ‘stain’ that the guy mentioned. You had to look pretty hard but I found it. Realistically the kind of stains that were are talking about are only going to be in two places: At the ‘head’ or in the ‘groin’ area. I’m happy to report that it was near the head. I found it right about where if I drooled the stain would be. FYI, Websters defines a ‘stain’ as, «a spot not easily removed.» I grabbed a damp wash cloth (my wife hates it when I do stuff like that) and wiped over it a few times. Viola… no more stain.
Since it wasn’t a ‘stain’ I’ll refer to it as a ‘mark’… as I’m wiping the mark off I’m thinking to myself, «What does a mark have to do with the cover tearing on the opposite side of the mattress? Did the mark leak all the way through?» I flipped the mattress over and fortunately there was no mark there.
Well I got my Sit ‘n Sleep response letter today. It’s no wonder why they are fast — it’s a form letter, a rejection form letter I might add. After reading all the complaints here I’m wondering if anyone actually gets their warranty submission approved. Here’s what the form letter reported:
— Mattress body impressions measured within normal warranty parameters.
— White law label containing warranty information has been removed.
— Product is stained or soiled.
— Damaged/​broken frame does not provide sufficient support for mattress of this size/​weight.
You don’t need to be an attorney to see what’s going on here. The question is why would Sit ‘n Sleep stand behind the manufacturers and not the customers? Are Sherwood and Sit ‘n Sleep crappy companies or am I a crappy customer? Are you crappy customers or did we shop for crappy products at a crappy store? I don’t know.
Regardless of labels, supposed stains and questionable bed frames Sit ‘n Sleep has an issue with the cover tearing off of the Sherwood mattress. And it’s not like gorillas change the sheets. This kind of stuff should not happen unless there are problems with the materials that Sherwood used or the workmanship. We actually purchased a nice fitting and expensive set of sheets from Sit ‘n Sleep. I guess that’s the last purchase we’ll be making from them.
The big question Larry is: Who is gonna get that class action lawsuit going?

Went in here for a mattress left with nothing which was fine. One week later I get a credit card in the mail. Never once did they tell me at sit and sleep I was opening an account with them! I am editing this after I called the sit and sleep they where not only extremely rude but also unprofessional and not understanding of how opening a new account is harmful to your credit or making another purchase else where. Horrible horrible horrible experience.

Went to this location to check out new mattresses; the selection wasn’t bad at all, however the customer service by the dry salesman, was far less than spectacular. The salesman who helped my family and I was actually quite rude and on several occasions rolled his eyes at me. My family was spending quite a lot of money; and while my other family members purchased their bed from this store, the rude eye rolls and condescending attitude towards me was quite disheartening.
I am now purchasing my new bed from a Huntington Beach competitor who actually took the time to listen to what I wanted and helped find a good choice. While «Sit & Sleep» has many stores and one customer probably won’t make a change to their numbers, I will make sure to recommend where I purchased my beds and my reasoning.
Making jokes that are crude and rolling your eyes is certainly not the type of person I would want to give a sale to, or an establishment that allows such behavior.