Sears Optical

I needed a new pair of glasses since my old ones were all scratched up. So I decided to shop around and this place had the best price and selection! I checked out the Lenscrafters nearby too, but they didn’t have the style I wanted and the prices seemed higher. This office is located all the way in the back of the Sears near the watch repair shop.
This was my first time trying out Sears Optical and it was amazing! I got two pairs of glasses at a great price since they had a bogo free promotion going on at the time. When I didn’t like one pair, they even let me return it for another! Plus they will even bend the frames so that your glasses fit better and don’t fall off your face. The customer service here is the best I’ve ever experienced. Will definitely come back here for all my eyecare needs! Thank you to Dr. Hilger and her amazing staff!

No matter what I always get a great deal for my money here. My optometrist gave an estimate for $ 344 for one pair of glasses, came here and asked for the same pair of glasses and lenses and got a new one for $ 244 plus my sunglasses and old glasses lenses replaced for only $ 25. Awesome!

Bought a pair of prescription sunglasses. Had to bring them back as the tint wasn’t near dark enough even though I specifically requested «dark». Then less than a year later the tint started pealing off the glasses unlike anything I’ve seen. Took them back, they insisted there was nothing they could do about it as they only had a 90 day warranty. What glasses go wrong in 90 days. They held no responsibly for a poor product. I will never go back to Sears Optical again.

Dr. Mostow is super awesome! He’s highly trained & def knows what he’s doing. I got Ray Bans recommended by Carlene & Lan for a great price! They are both so sweet, it’s crazy how nice they are. Will refer my family when they come to visit! :)

This was my first visit to Sears Optical and I will be going back, especially to this location.
I called earlier in the week just to get some information regarding my insurance and appointments. Gary helped me on the phone and he was so knowledgeable. I followed up with my insurance to see if it was all correct and it was! Sears is out of network for my insurance so I would have to send in forms to get reimbursed for a portion of what I pay out of pocket and my insurance told me that I need to make sure to get all of the information and fax it to them. Gary told me that I don’t have to worry about any of that, he does all of that right there in the office!
I made an appointment for a Saturday at 11:00am. We showed up about 10 minutes before. Gary greeted us and gave me all the information I needed to fill out. As soon as I was done the doctor came out and got me.
I have had a lot of problems with the eye doctors not listening to and going fast through the appointment. The doctor actually listened to me and took his time. He was incredibly kind and helpful and I really feel like I have had the best experience in a very long time.
I have to wait a couple of weeks for my glasses to come in but that is not a problem at all. I used the buy one get one free promotion and ordered a pair of sunglasses and regular glasses. They also accept the Sears Credit Card.

My familiy and I have been going to Sears Optical now for 10 years. While the prices are about average or a little expensive for others, the optomterist/​eye doctors are generally all good, however the sales logstic and service is terrible. Even though we make appointments, other walk-​in customers cut in front of us when we showed up for on on-​time appointment. We ended waiting around for 40min. Also the the Sears Optical has gone through at least 8 customer service representatives in the last 10 years. We never see the same customer rep year after year. When we went back to pick up our $ 423 order of 3 glasses, no one was at the counter on Sunday. A note with a clock said will be back at 2:30pm. When we called at 2:30pm, no one picked up the phone. The last 3 – 4 years, the glasses we ordered never came in on time. The waiting time is very long 30min — 1 hr just to talk to a sales representative. It took nearly 2 hours the last time we went there, a ridicolous amount of waiting after we made an appointment. One of these years Sears will actually get their act together. I guess the bigger the company the more disorganized they are. Please train or staff your personnel… Please manage your employee resources, training and logistics. It is not that difficult. We would highly recommend watching the show «UNDERCOVER BOSS». Ten years of patience is more than enough… time to give another company our families eye glass business.