Plato’s Closet

Took one of my pairs of Christian Louboutin shoes here to sell and the girl that looked at them said she had never heard of that brand and didn’t need any red shoes. First of all, how do you work in the clothing industry and not know who Christian Louboutin is? And FYI, all his shoes have the red sole. Maybe you should educate yourself on fashion before try to give people a proper price.

First and last time at platos closet. I brought in a small bag of about 10 pieces of clothing. After an hour of waiting, I asked how much longer they thought it might take, and the girl working there told me that she didn’t know and I would just have to wait. It ended up taking an hour and 45 minutes for my bag to be looked at. While I was waiting I looked around the store and saw tons of clothes that didn’t actually fit their «criteria» of what they claim they accept. I brought in items from forever21, urban outfitters, Ralph Lauren, Levi, etc. They offered to buy three of my items ($ 90 brand new romper from urban outfitters, $ 50 Levi’s, and a t shirt from Ross) for $ 9 total.
The way they run their business and the items they claim they take Vs. what they actually take is laughable. Needless to say I took my items back and I’ll take them elsewhere. They can keep their $ 9.

I have been helped by one nice girl here, the rest are very rude and act like the customer is stupid. The workers don’t interact with guests at all and when they do they have an irritated tone in their voice and look on their face. There is a blonde girl in particular that I have seen a lot that is rude to anyone that she talks to. If I managed this place 95% of this staff would not be working!

This store has a very unfriendly environment the last couple of times I’ve went in the employee were extremely rude. I took my cousin here to sell some of her clothes and out of the giant bag she took in they took two items and simply told her they all had stains on them and after going through them we noticed there wasn’t also I tried on a pair of victorias secret sweat pants that had some sort of gross stains all over them. Another time I went in to sell when the girls were getting ready to put my name up on the screen they were talking crap bout my name saying they don’t know who would name their child that. When they’re giving people their offers they are very unenthusiastic and ita very scripted. The girls there are just very rude and unprofessional like one for example was on her phone texting away on the sale floor don’t think ill be returning anytime soon

Im sorry but this place could use a make over, Ive gone in with bags of clothes even with original price tags still on from forever 21, papaya, etc, a perfect condition brand name betsey johnson purse and various pairs of almost new heels and they took none of it. Yet the clothes on the racks are in more than gently loved condition, Not to mention the high school staff would rather talk and play on their phones than act interested in their customers. Go elsewhere, save the hassel.

If you want to sell your clothes, go somewhere else. The girls there now and for the last 6 months are inconsiderate and extremely rude. One even told me to try selling at «once upon a child»… It was 2 Victoria’s Secret PINK hoodies that were only like 5 months old, and a couple pairs of jeans and shorts.
Aside from selling, the buying there isn’t great either. I have never been able to find cute shirts there, I only ever went for jeans, which there are plenty of.

I used to get a decent amount of money for my clothes here a while back now i think they have so much crap no one wants they wont take anything good from me. they’re prices are actually pretty high for some of thier clothes that are used i didnt find one cute shirt that didnt look worn out and i bought a pair of jeans that had a blood stain in the crotch! I took them back the next day and had huge attitude from the employees the chick also tried to take 20% off because i used a five dollar off coupon for the 35 dollars a spent and it was 3 dollars off the jeans when i had spent more on them she took forever so ill just took the nasty jeans back and left. the chick told me if i returned them she had to put the jeans back in on the shelf!!! Disgusting. They clearly dont look at the clothes they are buying from people and yes the store looks like a garage sale.

Worst store ever, I’m a dude who went to sell some of my clothes, keep in mind some of it was new. Waited there bullshit 2 hour rule time and they bought nothing. Looking through there men’s clothing all is saw was used smelly b. o stuff. The girls working there are nothing but juggahoes which explains the smellie clown faces on the disgusting shirts. Bad attitudes, bad services, and they know nothing about fashion don’t even bother.

My biggest complaint about this store is the customer service. I have sold here quite a bit and have never experienced great customer service. Most days are decent. As many of the reviews below state, the girls can be rude; however they do take a lot of my stuff. I’ll give them the benefit of a doubt that the girls were having a bad day if they are rude.

Terrible customer service. They charged me 91.42 instead of my total– 31.42. They were probably distracted by their loud conversation of who they thought was going to get fired. Not kidding… I called to get a refund and the manager (who said «um» about 25 times in our conversation) said they couldn’t do it unless I went into the store because they had to check my ID. When it was their fault.

This Platos Closet is terrible solely because of the people that work there. The staff is extremely rude every time I go in. Don’t ever ask a question or expect to get met with attitude and don’t plan on anyone even saying hi when you walk in. I have had to stand at the check out waiting for them to finish up gossiping which is really unprofessional. If you go just plan on running into bad staff.

I brought in a huge bag of high end name brand clothing! Multiple GUESS items, including GUESS by Marciano, 3 pairs of Miss Me jeans, Roxy, and even a couple of L.A.M.B. By Gwen Stefani t-​shirts (that I paid $ 70.00 for at Neiman Marcus!)… It took these twits nearly an hour to look through my things! There wasn’t even anyone else in the store! Then they tell me there’s nothing that they can accept! Really??? This store is nasty as hell too! There are stains all over the floor, it smells weird, and the racks are setup like they came from a garage sale! This place is a joke! Do not bring anything good and worthwhile here!

I can honestly say that after today’s visit I will no longer shop here. I’d been a customer here for 7 years and I’m not gonna lie this place is not what it used to be like.
I used to love coming here because there’s been a couple girls that have made shopping and selling here worth my 30 minute drive but ever since those girls have left the customer service here has gone down. I’m not the super skinny girl and I’m what you would consider plus size, and I would still find things there that would fit me but the last two times I’ve gone to sell clothes I’ve been fat shamed because I was told my size 34 miss me jeans and forever 21 xl tops are too big for them and that they’re past the two year mark.
I also tried to sell some Victoria’s secret pink items that were bought in 2013 and they were rejected because according the buyer they were past their «two year guideline» I pulled those items and showed that the time dates were from august 2013 and october 2013. The girls today were not only rude but clearly are not «certified» or properly educated on how to buy clothes. Over 80% of their clothes is in terrible condition or old, in fact I can go to a thrift store and find better things.
My items that were purchased at the mall in 2013 and 2014 were considered old, save yourself the burden of driving here and go to Boulder where the employees are nice and more inclined to look at your clothes and educate you on their buying process.
It’s a shame that this platos location sucks now because I used to tell everyone how awesome shopping here was but it baffles me that they have the audacity to say I’m too big for their clothes, that could’ve been worded better.
I find it funny that they had other miss me and buckle jeans that were the same size I tried to sell and yet they wouldn’t take mine? Seems perfectly legit especially when I bought them last november at buckle. I wish I could give zero stars for the pathetic customer service and lack of education
See ya never westminster

If I could give zero stars I would. DO NOT EVER TAKE YOUR CLOTHES HERE!!! This is by far the worst Plato’s Closet I have ever been to. The manager doesn’t lift a finger. It took them over 2 hours to go through my stuff… Get your mess together. The customer service is horrible. AFTER I waited for over two hours he girl says, «oh we don’t give as much money as other Plato’s Closet because we compete with Colorado Mills.» I have never been soooo angry and disappointed. I worked retail for over 6 years and it is not that hard to keep communication open with your customers. Then after all of that the lazy manager proceeded to say a snide comment to me as I left.

This store has always been amazing. For anyone who’s complaining about the girls not moving fast enough while sifting through your (our) used, second hand belonging, well I want to keep it conducive so you get my drift. The quality of clothes to shop is above average, and maybe since I actually fold my clothes and still have RESPECT for the pieces I m trying to sell and those handling them, I have always received a fair if not above average payout… In fact, about a year ago when I was selling here on a regular, the store manager sent me «in the mail «a HAND WRITTEN» thank you card, along with a couple of discount cards. I still have the thAnk you card to this day! When’s the last time any store has done this for you? Thank you Plato s Westminster for all your hard work, positive attitudes even through thick and thin… and your fair prices and even more fair payouts… You make it fun to recycle!!!

Extremely rude girls. The costumer service is HORRIBLE!!! Dont take your clothes here, they SUCK!!!

I found what I wanted in there, I do not like selling my clothes to platos because it just never goes the way I want it to go.
One thing I do not like about this place, I went in and bought some clothes and I found a pair of shoes that I really liked, they could not find the other pair. Lmao!!! Who loses the other pair of shoes? When people sell their clothes and shoes to you, it should’ve came together, but not having the other pair? That’s funny. You guys are very unorganized. Whoever that owns this place, hire people who actually want to work. As an employer, you should not let your employees treat customers like that and you guys really need someone who is organized. I still can’t get over the fact that they couldn’t find the other pair of heel. They said they will call me. We’ll see if they do.

I was hesitant to visit this location due to all the negative reviews, for I have always been very pleased with the other locations. If you are looking to make a bunch of cash (here or ANY consignment/​pawn/​2^nd hand store) you should probably just find another source of income & just go there to shop for bargains. If you have new, UNIQUE, HIGH END clothing, they will probably buy it, but your plain Forever 21 tee shirt is not really high end…
Also keep in mind that they deal with tons of bags of people’s stinky used stuff daily so they probably just get kind of sick of it & unless something really sticks out they’ll probably pass. I work in retail & the employees suddenly are «rude» when the customer doesn’t get what they want. The staff was very helpful & friendly, especially considering I had my 4 year old daughter with me.
They have an AWESOME selection of jeans, I don’t go anywhere else for jeans, most of mine cost $ 10-​$ 15, & they have lots of designer brands for less than $ 40, which would cost upwards of $ 250 at the mall. I got a brand new pair of jeans & a Shaun White hoodie for about $ 24.
They do need to limit the amount of cheap brands they carry like H&M, Target, Forever 21. I have a hard time paying $ 10 for a used tee that I can get new for about the same price, but I will definetely be back!

Phew, it’s not just me. I can vouch for all the other poor reviews. I had a ton of very nice Levi, Chaps and other young mens clothes. While I waited I looked a the racks I saw lots of Target and even Sears. I was informed they don’t buy Levi’s jeans or Chaps brand. I didn’t have any Target in the box. They declined the entire lot. On the plus side, while I waited and searched the racks, I did get to hear a great, loud conversation between the staff on the various tattoos they have, where they are and why the regret them. The staff’s attitude to me was about as good as the purported tattoos.

Who Shops Here?
Because I saw about 30 people in the store, but NONE of them were there to shop. They were all standing around, waiting for their whoppping $ 15, because of Plato’s «Kidnapping»… uh, I mean «Holding Hostage»… uh, I mean «We Have Your Clothes and You Can’t Leave Til We Give ‘Em Back» Policy.
I was here the same day as Alisha S below, and her account is spot on. (Except for the clerk. She was downright snooty when she told me I couldn’t leave for the hour it would take them to give me what would have undoubtedly ended up being about $ 15, and I snatched my stuff back and said (rather loudly) «Guess Goodwill is getting a bag full of brand-​new Abercrombie, Hollister, and Seven Jeans with the tags on today!») She growled. Rawr.
And I did feel bad, because some of the hostages… er… «Customers» eyed my bag hungrily, aching for those brand new designer jeans, but, alas… They couldn’t leave and take them from me. You know, since Plato’s had them chained to the wall, and all.
Anyhoooooo, I thought of it this way: She said an hour, I figure 90 minutes. And average payout is $ 20. That equals about $ 13/​Hour of wasted time.
How valuable is YOUR time?