Motor Vehicle Administration

Redefining Purgatory Time.
There should be special «anti-​star» warnings reserved for this type of torture. Like a Dalek icon, or a Blaster from Z Nation. Or a Borg Captain Picard. Not only is this a complete waste of timey-​wimey, it will leave you feeling wibbly-​wobbly & exhausted, mentally & physically.
Be prepared for loooooong waits, smelly, unwashed masses, & miserable staff who are gruff & patronizing (front desk); ignorant & condescending (1^st License desk); or clueless & yes, condescending (2^nd License desk). If you are not rejected the 1^st day by the grumpy information desk curmudgeon, who sent us home insisting our documents «don’t look right» (do not pass go, err, info…), you may be inclined to believe it’s your lucky day. Well, There is no good luck at this MVA, so abandon all hope ye who enter here!
Come back & Queue at Info again, then Queue in the back to get a number on a slip of paper (DON’T LOSE IT!), try to find a place to sit, & then the REAL waiting begins. They quite literally kept us waiting for several hours, took my $$, & still did NOT give us the ID! Had to WAIT 8 – 10 Business Days for them mail the actual license. (They had never seen our special millennial b.c. & had to forward the application to Glen Burnie, since they wouldn’t believe it was real!) They never admitted any of this, of course, but instead left us waiting, wondering, & worrying. Oh, & privacy is a joke, they were passing our paperwork around among the employees, hollering across the packed Lobby at each other «have you ever seen anything like this?!?» to the point we were getting sympathetic looks & weird stares from other customers. This place makes traffic court seem like a spa day!
The automated kiosk, however, was the antithesis of its human counterparts. It was polite, competent & quick. When it took my $$, it actually thanked me. Yes the fees were still painfully steep, but at least the kiosk left me feeling a sense of relief & satisfaction. The desk employees made me regret being a member of the human race.
If you can complete your transactions w/​the friendly, efficient kiosk, your wait will be much, much shorter. (There is still another queue for the solitary Kiosk machine.) If, however, you require the assistance of a human employee, bring snacks, strap on some ear buds,& leave all small children, sharp objects, your pride & hopes for accomplishing anything else that day at home. Dante’s Inferno got nothin’ on this joint. Welcome to Limbo.

The line outside is just as long as Glen Burnie but it moves much quicker. I have visited this place several times and only have poor service once.

I would typically expect a great deal of bureaucracy at this type of institution. However, I was especially disturbed when I witnessed the manager of this MVA (i.e. she said she was the manager) lock the doors on an elderly lady who, according to my timepiece showed up before closing time – this happened on 4÷3÷2014. This DMV is scheduled to close at 4:30 pm and I was quite surprised to see an elderly woman turned away in this manner.

nicest cleanest MVA I have ever been too. I almost don’t want anyone to know about this place because I am scared all the «trash» will start coming here and ruining it

This is the smallest MVA that I have been to… with that said, however, I don’t make it a thing to visit all the MVA’s in the state. The service is friendlier than the other MVA’s that I am used to and because this center services less people, it feels faster.

The MVA opens promptly at 8:30 am and most people know to show up at around 8ish to form a line and wait for the doors to open. They close at 4:30 pm on weekdays, 12 noon on weekends and closed on Sundays. Normally, it is minimally busy but most things get processed in a somewhat timely manner. I enjoy being here at the most 2 hours, though it hasn’t ever been that long for me. Most licensing items can be taken care of in about an hour. The staff is helpful if you have questions about what to do, where to wait in line or what documents to have available.
When driving down the boulevard to find this MVA you could miss it. If you see signs for the MD state police, you’ve found the place. I guess they figure have the MVA next to the police station in case angry people that failed a driving test or can’t get the proper documentation may need some reassurance of the law.
Anyhoooo… like any other MVA, you go to the front desk and state your reason for being there. The clerk gives you a letter/​number and you wait for you’re ticket to be called over the loud speaker or the monitor for the hearing impaired.
I’m not going to guarantee that everyone will have a quick and enjoyable experience at the MVA, but I know for sure the earlier you get there the better off you’ll be. Lunch time and after may be a hassle for some.
The following link will tell you the location, services of the MVA, hours of operation and more:
Go get that documentation baby!