Lexus of Westminster

Four years ago I purchased a car from this dealer and was happy. Unfortunately, recently I returned to buy another car and found them to be rude and spoke inappropriately with loud voices. This is no longer a good place to go for a Lexus. I bought my new car from another dealership today in south Orange County. It’s worth the drive!

I called the dealer and spoke with a salesman who shall remain anonymous for the availability of the models at the lot that I would like to test drive. Apparently, the dealer is not interested in this type of customers so I was advised to not come in on the weekends for test drive as salesmen won’t be available to help me out. Is the dealer that under-​staff on weekends or would he say the same thing if I told him I’d come to buy a new car instead?
Note to the dealer — do you expect customers to come in and purchase the car right of the lot without test driving them? If you don’t want customers to come in for a test drive on the weekends, then why don’t you post it on your website so we are aware of your policies.
This dealer is near my house and so that’s why I contacted them for my initial request. Just the phone experience itself really speaks volume on the type of customer service they have (or lack thereof). I wouldn’t even set foot in this dealer.

We drive in from Palm Desert for Costco pricing. Regardless, we HIGHLY recommend Stephen Noh, who again provided exceptional service and offered exceptional price on my trade in and my brand new RX450h

After my very bad experience with Tustin Lexus I went to try to by my car from
Lexus of Westminster. What a positive experience.
Mr. Bobby Moore was the sales person who help me making the deal. He was positive, to the point, honest and very professional. It took him 20 minutes to find the care I wanted and to complete the price negotiation to my absolute satisfaction.
When the care was ready for pickup I spend no more then 30 minutes with the finance department to complete the sell.
What a positive experience. I highly recommend this dealership and when you are there, ask for Bobby Moore.

I will not name names, but one salesman told me that he could not sell me the car I wanted unless I paid him $ 100 in order for him to falsify paycheck stubs for me. I make a sufficient amount of money & I have an excellent credit score, but he was claiming that I didn’t.
Another salesman called me & harassed me & yelled at me for refusing to lease the car since I allegedly didn’t make enough money. He lied to me about literally everything coming out of his mouth in order to try to get me to lease. He ended up telling me that he can’t even afford any of the cars that he sells. I ended up arguing with him by calling him out on his deception, so he hung up on me. He actually had the audacity to try to call me a few minutes back…
Got my car for way less than these guys tried pitching me at a different OC dealership that told me they had no issue financing me. Never EVER coming back here again. Hope this place goes out of business with all of the shadiness

I purchased a new car yesterday and it was like visiting a good friend. The Westminster team is fabulous,
especially Greg my master salesperson. He was very thorough and explained every feature on the car, in addition took me down the street to where they service the autos. He walked me through the process and it was greatly appreciated. I went in the dealership ready to go 13 rounds and I was knocked out it the first round with kindness and professionalism from beginning to end. I would definitely recommend this dealership to family and friends I’m SOLD!

I am only giving this 5 stars because of Eddie Gomez (Internet sales manager) I got what I believed was a fair price for my wife’s new car. But Eddie was totally professional and knowledgeable with the products he sells (Lexus cars). He is not a typical snobby car salesman you get from luxury brands like (Lexus, Audi, Bmw, and Mercedes) that judge a customer by looks. If you want a total pleasant car shopping experience and in the market for a new Lexus, I recommend you deal with Eddy Gomez!

Two guys there helped my dad purchase a car, their names were Go Nguyen & Doug Cook. They were rude and did not treat him like a customer because of his appearance. My dad wore his work clothes to purchase the car & they disrespected him. Doug rushed my dad and told him «if you’re not going to buy it then go somewhere else I have other customers waiting». When my dad asked Go about prices he walked away. Horrible services, would not recommend.

My mom wanted to purchase a 2016 RX 350 F Sport but unfortunately they didn’t have it here so we had to go to Newport Lexus. I can’t emphasize enough that Bobby Moore goes the extra mile for you and the fact that he’s so caring and honest. He’ll try to help you to the best of his ability which makes me sad that we couldn’t buy it from him this time. The service we received at Newport Lexus is nothing compared to the service we’ve received here. Bobby deserves to be acknowledged and appreciated! Thank you for everything Bobby, you’ll always be the first one to go to and the first one we’ll refer to our family and friends!

Terrible experience. They managed to slip in an additional $ 500 as a result of Baiting and Switching. Then they wouldn’t let us see the manager.
Baiting and Switching
Salespeople can disarm you with humor and appear to be on your side in your battle against a faceless manager in the back room. You might even get a great trade-​in offer or discount on the total price.
Inevitably, lowball offers and inflated trade-​in values are squashed by the manager later. Edmund.com’s Confessions of a Car Salesman series reveals how numbers previously agreed upon can somehow be «lost» or «forgotten» by the dealership.
Counter Strategy: Not all car salespeople are scumbags, but remember, they’re doing their jobs and are not your friends. Don’t fall for the good guy/​bad guy game, and walk if they don’t honor what you agreed upon. Better yet — get a copy of the numbers in writing from the dealership
When the salesperson starts talking about monthly payments, watch out.
Clever salespeople want you to focus only on low monthly payments because it gives them room to inflate other variables, such as the loan interest and length. This increases the dealer’s profit — while you spend thousands more on the car overall.
Related Article: Free Money and the Lost Art of Haggling: Buying a Car
Some dealers pull out what’s called a four-​square chart, which is confusing as hell. A former car salesman unveiled on The Consumerist how that shell game is played: You’re put on the defensive and worn down with tricky math, while the salesperson appears to knock down prices.
Counter Strategy: Don’t even discuss monthly payments. Tell the salesperson you can talk financing later, but first want to know their best price.

Terry T
I just got my 3^rd Lexus bc the excellent service provided by Charlie at service center in Lexus of Westminster. He has been going even extra miles to make sure to provide the best service possible for over 8 years. I feel extremely fortunate to have Charlie being there for me whenever I need help.

This is strictly for John Pham. He is a complete pleasure to deal with. Very honest and straight forward. I bought a car from him, when I could have gone else where for cheaper.

If you think buying a car is difficult, think again. After sending out a few emails and making a few phone calls to different Lexus dealers in Southern California, I decided to go with Lexus of Westminster. Eddie Gomez probably the most helpful Sales Manager I have ever worked with. From the time I walked into the door to the time I drove my new Lexus IS 200t w F Sport off the parking lot, it only took me less than an hour. I’m recommending Eddie to anyone out there that are looking for a new Lexus. In fact, I got such a great deal for the car, one of my coworkers will come to Lexus of Westminster to purchase a new ES350.

Simple and Efficient — Plus a Good Deal!
The folks at Westminster were great! I emailed them and they got back to me quickly. I spoke with their internet manager, Chase, and he gave me an approximate 2X discount relative to all the dealers in my area. He brought the car to my house, we took a look at it, we signed the paperwork, and he was on his way. Really easy, efficient, etc. I did not need to work with «his manager», the «finance person», etc. No games or BS. I’m in San Diego county, so, this was a real relief to not have to drive there and wait for several hours before I got my car. Talk to Chase, he’ll give you a good deal. Love the car… thanks!

Recently purchase my 2016 Lexus IS from Yui Chan and I’m so impressed with him. I came into Lexus uncertain or whether I should purchase a sedan or a coupe. Yui was so patient with me with all my questions and concerns and laid out the pros and cons of each car for me. Not once did I feel as though he was pushing me to buy, his approach was informative not aggressive, which was nice for a change. He worked hard to get me a good deal and I’m so happy with my purchase! He even called to check up on me to see how the car is treating me and if I have any problems or questions for him after I’ve purchased the vehicle. Thanks Yui for making my experience at Lexus enjoyable.

So I’m leasing a vehicle from Newport Lexus and have had some issues with them so decided to go to another Lexus dealer for service. I called them Tuesday was told they were a sister store for Newport Lexus and that they had service appts available for Saturday or Sunday scheduled an appt for Sunday at 10 a.m. Which I was surprised they were open on a Sunday. Get to the appt only to be told that they are closed Sunday’s. That can not be anymore similar to Newport Lexus. Smh!!! Wow I expect great things from Lexus and they have only been disappointing! Toyota treated me a whole lot better.

Sherry, give Chase a raise/​bonus. Love that guy. Two months ago we picked up a third vehicle from him in less than two years. He was able to transfer a NX f sport from south county for me. Funny and honest guy to work with. Still helping me with questions even after I buy the car. I can’t say much more about him than what’s already said in my last two five star reviews.
That Bill guy in financing though, complete asshole. Gave me shit and talked to me like I’m an idiot. Very rude to the point that I started giving him attitude right back. Once he realized I wasn’t having any of his little tantrums/​shit he calmed down. Not to mention that I caught his mistake on our contact where he said I owed him money as of four days ago. Not sure what crawled up his ass but avoid this guy.
Other people seem fine and super helpful. Don’t know why or how Bill fits in this working atmosphere.

Crooks and Liars! Came in with a pre-​approved letter from my credit union as I didn’t want to be jerked around by the finance person. Agreed to a price on a car and trade in for my vehicle. When it came to sign the papers they wanted to run my credit (hard inquiry), I explained to them my pre-​approval and why I came in with it. They said that they still have to run a inquiry because of the «Patriot Act». Seriously, you’re going to try and pull the you think I’m a terrorist card on me??? I refused because we already had a pre-​approval letter. After some negotiations with Michael the sales person and Bill his Finance Mgr we agreed that they would run a «Soft Pull» which wouldn’t affect the credit score. Just because you have a pre-​approval doesn’t mean you get to bypass the finance guy… boo. He still wants you to get GAP, warranties, etc. for some reason he wanted to offer me their rate which didn’t come close to my pre-​approved rate… odd as he knew I was pre-​approved.
Fast forward to the next day, I get an alert saying my credit was pulled. After a quick check, Lexus of Westminster decided to do two hard inquiries, one with the in house Lexus finance and another with Bank of America. I immediately called and spoke with Michael the sales guy and he turned me over to Bill the finance manager who by the way is a complete jerk! He says that there’s nothing he can do about the inquiry as they run inquiries on all people buying cars from them. He said that if he did try to remove it he would be basically be shooting the dealership in the foot because it would look like they made a credit mistake by running a hard inquiry when they weren’t supposed to… that’s exactly what the dealership did Bill!
I’ll report this the the bureaus and I’m sure nothing will be done but I just wanted to share my concerns to those who come in with a pre-​approval letter. Avoid this dealership at all costs.

I really wanted to give them my business but they refused to let me test drive a car (RC350) unless «we agreed upon a number first.» First off, who the hell negotiates on a price BEFORE test driving a car? Shouldn’t you test drive the car FIRST to see if it’s a car that you ultimately want to spend money on and begin negotiations on? My brother and I came back a second time to request a test drive and they gave me the run around and said the exact same thing. When I said I wanted to test drive a car they said that they were going to get someone and that they would be right back. Waited around for 15 minutes and the salesman (a Filipino guy with glasses) walked right past me and didn’t even acknowledge me and left me hanging. Sad. Sucks how they didn’t take me seriously (27 with a well paying job, have money in the bank with 760+ credit) and can down a good amount when I was shopping around for my next car.
My tip: Avoid this place like the plague, I’m never coming back again, I get treated way better at other dealerships.

It was time to bring my Car in for service and like always my service advisor Juan Alvarado deliver above and beyond service. Ask for him by name when you have to get your car service here, he really knows customer service.