Lane Bryant

The staff is for the most part rude. with exceptions of course. A couple are wonderful but never there. And now they r closeing for good. I asked the rude cashier if everyone had jobs after and she said only us supervisors. I somehow doubt the friendly girl hanging up pants helping customers getting dressing rooms and answering phones was management. She was way to nice. I wont go back to this store for sure. I may decide not visit any l.b. store ever. Just too sad.

This store is not good. You get coupns for free 15 bucks they won’t let you use it when they have a sell. Wow really thats why I don’t shop here Avenue they gave me 20 fre e money and I got there aell price. Only ahop at Avenue

So i called before i go to the store to ask for some info, because i have an accent and i know its hard to understand my english sometimes, so the lady just hang up on me and slam the phone without asking to repeat what I’m saying. i still went there because i was helping my friend to get plus size bra, and i think this is the right store i speak to the stuff and they were polite (not actually) and i knew it was the old hispanic wrinkled woman the manager the one that hang up on me. I’m so upset early morning to be treated like this, sad part a lot of people is like this work as customer service but they don’t even have manners.

The bras don’t last, and neither does the underwear (it rips within a few weeks). I usually get tshirt bras but they only last a few months before the cups begin to turn in on themselves. I got fitted yesterday and they gave me the wrong cup size and now my bra is too big. Yes I tried it on and it felt fine in the store but after I wore it I realized they are way too big. The lady said I was a DD and that is WAY too big. I usually wear a B and I went up to a C but the C is also too big, and they don’t carry a 48B so I’m shit out of luck no matter where I go. The employees are idiots and I am extremely disappointed with the service they gave me. They can’t even measure me correctly! Everything is also ridiculously overpriced. Fucking waste of time and money.

I’ve been buying bras from Lane Bryant for as long as I can remember and I must say, I am extremely disappointed with the quality. My washing habits have not changed, hand wash, hang dry or if I by chance do wash them, they’re in a load of there own, clasp together, on delicate for a simple «hand wash» cycle and hang dry. Yet, within the last 2 batches of bras I’ve bought, within a year the underwire pokes out or snaps. 9 times out of 10, they snap. Much like the bra I was wearing today… bought back in July. 9 months and the bra already snapped. Seriously?! Before it used to take years for them to snap but now, I literally find myself having to buy new bras at least every 9 – 10 months because they find themselves in the trash. I’ve had enough! I am so tired of literally watching perfectly good bras, they don’t even look worn! go in the trash. Money, literally being tossed in the trash.
Why do I keep going back to Lane Bryant? Because unfortunately this is the only place I can find bras that fit me comfortably, not overly padded because big busted women don’t need all that none sense, and they’re actually cute. What’s not cute though is that I end up trashing them well before their time. I mean, come one, they still look brand new when I have to toss them away! BRAND FREAKING NEW looking. I’m at a loss. I want to keep buying with this company but I’m tired of trashing perfectly good bras. I don’t know of anywhere else to go. I’ve dropped at least $ 500 in the last 2 years in bras and I have 1 sitting in my closet to show for it. That’s embarrassing for your company.
I’ve contacted customer service and I get, «Thank you for taking the time to contact us.
At Lane Bryant, we strive to provide our customers with quality products and are very sorry the merchandise you purchased is not the quality you were expecting. While Lane Bryant does have a generous return policy of 45 days and a warranty on our bras, we are unable to offer a replacement or refund for purchases made over 9 months ago.
Your business is important to us and we want you to be completely satisfied with your shopping experience. I apologize for any inconvenience and look forward to serving your shopping needs in the future.
If there is anything else I can help you with, please let me know.»
«Quality I was expecting»? Excuse me, is it wrong of me to expect the set of bras I bought 9 months ago to last… longer than 9 months? Where is this quality they speak of?

I received an email from Lane Bryant saying they were having a sale on the whole store. So Wednesday after work I went to this location in Westminster Mall and man was that a mistake. I have never received such bad customer service. As a former employee of the company it makes it even worse to have received the attitude I did from Brenda (the manager on duty).
The sale LB had going on was 50% one item PLUS 30% your entire purchase. My email said PLUS, the sign in the store said PLUS, and so did the marketing she had behind the counter, but yet she didn’t want to honor the 30% off. She also wasn’t going to give me the 50% off but I questioned why my total was so big. She then began to get rude because I questioned it and the customer service went down hill from there. Brenda huffed and puffed the whole time while ringing my purchase up. She repeated she shouldn’t be giving me the specials because I read them wrong when in fact another employee is the one that told me I receive both.
I think it is very important in customer service if you are having a bad day you should stay home or fake it. Being in a bad mood and taking it out on a customer is not acceptable especially for a manager of a retail store.

Doesn’t matter which Lane Bryant you shop at or if you shop online. The fact is the store is utter crap.
I am a fat woman and I know how we should dress. NO horizontal stripes or bold patterns — they just make you look fatter. NO sleeveless anything or cap sleeves as they make flabby arms look even bigger. NO tops so short they show your gut.
What’s LB stocked with? All the crap fat women should never wear and then some! The only store with more crimes against Fat Fashion is Torrid.
And the quality is awful. It’s the kind of stuff that would be too expensive even if you paid me to wear it.
Until LB stops making us fatties look like walking jokes and my fellow fatties stop being brainwashed to think they look good when really they’re just dressing like if they’re going to model for People Of Wal-​Mart, everyone should avoid LB like the plague.
Horrible store. Just horrible. Burlap sacks would look better then their ultra ugly clothing.

I dont always come here but when I do stop in I usually can find a few things that I like. Its a decent size store and they carry a good selection of shirt, pants, skirts, dresses and under garments. The staff is nice and always accomodating. My hope is to not be shopping here by the end of summer. Not that this place is bad, I just need to get back to changing my lifestyle and looking to be a slimmer me. But until then I dont mind coming here. They have good stuff!

It’s all about Fat Crystal now. It’s okay that that doesn’t make any sense. It’s an inside joke.
I usually hated coming here but somehow in the past two months I’ve found myself going enough that I’m the duke of the place. So I might have to say that there is a reason. It really has to do to the fact that we’re in the neighborhood and it’s much easier to go here than to Long Beach Towne Center.
The customer service has improved quite a bit. I actually feel like the ladies who work here actually want to help you verses finding it an inconvenience that you’re there. Not only that, they actually have had some good clothing lately. Sheri got an assortment of panties (not the default photo) and a few tops. They just need to carry more boatneck tops and she would be here even more.
So that’s it, a quick update. And another star given. Keep it up LB. :)

Mariko and Sam are the best, and real super heros. I love that they were honest with me about how the clothes looked on me and they went out of their way to help me find what I needed and I left HAPPY! Thank you ladies!

Lane Bryant has gotten hipper since the fat old days when I used to shop here more out of necessity. Fun, loud radio station, I imagined a Pussycat Dolls-​type video where all the curvy girls come swinging out of the changing rooms in their bras and panties and do a burlesque.
Now that I wear regular clothes I only went because I wanted bras in my size that didn’t look like Grandma’s hand-​me-​downs that could still support the girls. The Cacique selection was a bit meh but at least I could exchange the ones I bought online that ran small. The salesladies were very helpful in finding styles and sizes and didn’t push the credit card on me too firmly. If you gotta shop at a LB, this is a nice one to do it at.

This is the hottest Lane Bryant you will ever walk into! Sounds like I am trying to convey the store in an enthusiasticly positive light, right? I am not, when I say it’s hot I mean Africa hot. They don’t want to pay the mall for the electricity required to run an air conditioning unit or something. They DO set up fans to blow on you as you shop… but it doesn’t help at all.
You can just forget trying anything on… if you do head into the fitting rooms, take my advice and don’t look at yourself in the mirror, you’ll look like you’ve just attempted last chance workout on Biggest Loser.
The staff is friendly enough nothing above and beyond… they’ll open the fitting room door for you and there is always one at the register to ring up your purchases.
I am all about heat, believe me, but there is a time and a place for it. If I want to be in that kind of heat I would head out to the desert.

I too, agree with the hit or miss aspect. Sometimes it seems like I can shop for days and there are more items than I have money for. Other days I can’t find a single thing.
I really do hate that they don’t carry ANY bras larger than a DDD. They will order for you and ship to you for free but it would be nice to actually try something on for one before buying it. I’m only OK with this because their return policy (return to the store instead of by mail) is really great and makes everything painless.
My only REAL peeve with this store? In the Spring/​Summer the store is like Hell on a August afternoon wearing a wetsuit and earmuffs. It’s so outrageously hot it’s crazy. There are always fans all over but it just doesn’t seem to help. Why is this an issue in this store only? No other stores I go to at this same time in this same mall have this problem. WTF?
I’ve always found the staff friendly and helpful and more than eager to help me find something I’m looking for, a different size, etc.

In general, Lane Bryant stores are A-​OK but I had a terrible experience this past Sunday at the Westminster store and after thinking about it, the customer service is never very good there. I went in wanting to spend my real women dollars and especially in need of some new bras. After going through the whole store and finding nothing particulary inspiring, I settled on looking for some bras.
Back tracking a bit, no one said hello, offered any assistance or unlocked the fitting room door for me. I essentially had to wait for someone to be done and catch them before the shut the self locking door. I needed to try on different sizes because I’ve lost some weight and wasn’t sure what I needed anymore. I took in a few to try and had no luck, so I asked my hubs for assistance so I wouldn’t have to get dressed again to go out and look. He had a hell of a time trying to find the sizes I was asking him for because the bras were packed too tight on the racks and they kept falling out. God bless him for being a sweetheart and helping me look. I eventually just put my clothes back on and came out to help him… This happened about 3 times and the 2 girls standing behind the counter doing not a damn thing didn’t bother to offer any assistance at all. It was not crowded at all, there were maybe 2 other people in the store at the time and these girls were just standing around and chatting. This was particularly annoying to me because many many years ago I used to work at Lane Bryant and that was NOT the standard.
I left with nothing and my angel of a husband offered to try another Lane Bryant, but after all that I just said F ‘em and went home.

I agree with Jenna. Some of the times the clothes are fabulous and I can spend several hundred easy. Other times the clothes are cheap and ugly and I want to vomit that someone would expect me to wear something like that. So it’s really a hit or miss. If your a big girl I would recommend going and checking the clothes out once a month but don’t buy something if it isn’t up to your standards.

I have this love-​hate relationship with Lane Bryant. Sometimes they have so many fabulous pieces, I can’t choose and spend hundreds of dollars. Other times I just want to puke. It is time to spend real women dollars (they expire tomorrow Dec 11^th) and found the closest LB.
I have to say I was not impressed with the selection. There seemed to be a mish-​mash of items, a little of this, a little of that. Nothing in my size. The staff was just friendly enough to get by, but no one went out of their way to ask me if I needed help, or if I found everything okay. It is difficult enough for a full figured women to purchase clothes, this store made me more frustrated.
I will be hitting the one in Buena Park tomorrow to spend the rest of my real women $$s, if they have a better selection.