Heritage Honda Westminster

While everyone was very polite, I got no calls about my car repair status. I had to keep calling them. When they said it was fine and I could come pick up my car, no one had any record of it when I arrived. Given excuses about mechanics and supervisors not being around and there was no paperwork. Really disorganized and unprofessional. Will not come here again.

Car buying is never really fun, but the team at Heritage Honda Westminster were great. We worked with 3 different dealerships and they’re the one that let us have our time and space. They weren’t pushy and they didn’t try to sell us on different models.
The only thing keeping them from a 5-​star review was the very end of the process, when they took us into a small room and tried to hard-​sell us on all of the usual add-​ons. That was the one part of the process that reeked of a stereotypical sleezy car salesman. Heritage team, if you laid off that, the process would have been perfect.
Oh, and we love the new car they sold us!

I had my car services last week and had a very pleasant experience. Tom in service was very nice and helpful. Tammy also was very pleasant and friendly

Great service and great vehicles! They had the car I was looking for and Steve was awesome as a sales person, the finance team, and the management were great! I would recommend Heritage of Westminster to anyone in the market for a vehicle!

The general manager at Heritage Honda, Mr. Lee is good man. I made a mistake and due to some misunderstanding with my mom I went to this dealership with an issue that in actuality was with another dealership. However, Mr. Lee still listened to our story and was extremely humble and courteous throughout the whole thing. We will definitely be coming here with our business in the future :)

I had to write this review after seeing all of the positive ones. I have honestly not met a single person who has been happy with the service here, especially the service department. I know people who drive to Hanover just to avoid this Honda dealer. The service department is horrible. One of the heavyset men that works there is very condescending to women. I took my new Accord in for its first oil change, After an hour, I asked what was taking so long, I was told «ma’am an oil change is a very complicated process and takes a considerable amount of time.» Yeah, right, after 1.5 hours, oil change was complete. Then, I started having issues with my Accord a few years ago, it was burning oil at around 80,000 miles. They did everything they could to say my Accord was not burning oil and did not have a problem. It was going through about 2 – 3 quarts a week and they told me it was normal for an Accord. Good to know for future reference. They do not stand by their product at all.

We bought a used car, a 2008 Chevy Equinox, from Heritage Honda and could not have had a better experience. From the beginning Duffy, our sales person, was friendly, helpful, and honest. He made us feel that he cared about our experience.
We knew of a few problems with the car that Heritage agreed to fix. When I took the car back for the service I experienced a problem with a window as well. Alicia, the service consultant, was excellent throughout the process. I told her the issue with the window and she said they would look at it. Of course the window didn’t show any problems when they checked it. After they did the repairs they went back to the window and found the problem and fixed it as well. The service exceeded our expectations.
I would recommend Duffy as a sales person and Heritage Honda service. I will certainly give them first shot at my business in the future.

We had a great experience here. It was our first new car and there were no high-​pressure selling techniques. We went to test drive a car and they gave us a great offer and gave us time to think about it. Everyone was extremely friendly and easy to talk to. I felt they really cared about earning our business and giving us a great deal. We will definitely be back!

I used the service department here, had questionable service, and posted a Unilocal review about it. The service manager actually called me! Which prompted me to change my name and delete my Unilocal picture because I would like some privacy. But I do give the service department an extra star for calling me anyway, I think that takes guts.
The service department were all very friendly and prompt, but again had received questionable service (that I don’t feel like re-​hashing). But as I know so little about cars, I will let my fiancé handle what gets fixed from now on so I don’t feel like I get taken to the cleaners.

After a few days of shopping around for used cars in a tough price range, I test drove a chevy malibu at Heritage Honda that I liked, but didn’t love. I saw another car on their lot that I fell in love with but was out of my price range. Mike Fiore and his sales manager were able to help me get the car I fell in love with with no hassle or pressure. They were kind and patient and worked with me to put me in the car I really wanted. Their inventory is clean and my car checked out by a mechanic was given 2 thumbs up, so it seems the take care of their cars as well. The whole experience was made easy and pleasant. I would definitely buy from them again.
The only con was that I was writing a personal check to pay for the car and the finance manager needed to know how I came into the money to pay for the car up front. I was slightly offended considering they had already called my bank and verified the funds. I’ve never been asked that question before and I was pretty put off.
Never the less, Mike Fiore and his manager were both very kind and helpful and did everything they could to put me in the car I wanted. I would recommend them to anyone shopping for a new or used car. Thanks Heritage Honda!

I was searching for a gently used CR-​V, and my family has had such a great experience with Duffy at Heritage Honda in Westminster that I decided to shoot him an email. Duffy found exactly what I was looking for, and was so incredibly nice and helpful. The car runs like a dream, and everyone I dealt with at Heritage was delightful. I will send everyone I know to Duffy if they’re looking for a car. He’s exactly what you want in a car salesman– not pushy, friendly, helpful, and you can tell he loves what he does. Thanks again Duffy!

I didn’t buy a car here; here’s why.
My time is valuable and I wanted to get as much information about as many cars as I could online or by email communication with dealers. Of the 10 or so dealers I sought information from before buying a car, Heritage was the worst in response. I had to ask for the same information 3 times before I got it. Email response was slow or nonexistent. In the end, Heritage could not even tell me when or what car might be available for purchase until I put down a $ 500 deposit. After I heard from a friend who had a similar experience (and had his $ 500 returned after Heritage failed twice to deliver a car they said they would have ready for him), I decided to drop them from consideration.
It’s possible that I just had a salesperson who was not with it electronically. The day when that was acceptable passed about ten years ago.

My wife and I bought two cars here over the weekend with John. It was our second trip up there after doing some test drives and research.
It was really refreshing after other car buying experiences I’ve had. It felt like we were dealing with a friend with John and the managers. Every option, feature, add-​on and question we asked was explained and answered with honesty and without any pressure — which was great.
We probably drove past 3 Honda dealerships just to get here. We love our new cars, and the process was really painless.
A real ⁵⁄₅.