Hai Tech Collision

Review for Garden Grove Location on seaboard circle. They have the best customer service Vince who helped me is awesome Amanda at the front desk as well. I got an a car accident over the weekend my car had rear and from damage. The team at Hai tech was great and made my car look like new. Turn around time was only 3 business days. Vince kept in touch with me throughout the entire time. When I picked up my car it was cleaned and polished looked like new. I was extremely satisfied with the care and treatment. I recommend Hai Tech collision.

I got minor body work done on my black Lexus back in 8÷12÷15. I paid cash, nothing through insurance and I did not negotiate, so I was willing to pay whatever the cost for a great job.
I requested the following services;
–Repair and paint small door ding on the front & rear passenger doors.
–Repair and paint small dent on driver’s side rear quarter panel.
–Adjust front & rear bumper (replace clips so that bumpers line up with the body of the car).
–Paint front grill.
–Estimated 1 week to finish.
The final product;
–Both passenger doors are still wavy during daytime. It’s clearly visible the prep work was poorly done (visible in person, but not when I take pictures).
–Driver’s side rear quarter panel started chipping off after 3 months or so. My car is hand-​washed, waxed, and clayed by my detailer. I don’t wash my car at the drive thru carwashes due to the harshness on black cars that causes scratches.
–Front & rear bumpers never got aligned.
–Front grill never got painted.
–Finished date was 1 week past estimated date.
–Total cost $ 2000.00.
Black paint jobs are difficult to do, but if you can’t do it, then why say you can and take my money. In my case, is wasn’t just poor paint job, but also bad prep work, hence the waviness on the doors. My car looks slightly better then when I initially brought it in. The only difference, dent in quarter panel is fixed with the added chipping paint and the waviness is slightly a little better.
Would I go back? No.

** This review is for their other location on Seaboard Circle **
On February 6^th, 2016, I was involved in a minor accident with my beautiful BMW M3. Words cannot begin to describe the gut wrenching feeling of having your dream car brutally punched in the face, all while you sit in her absolutely helpless. The following few days were set full of depression and sorrow. until I brought her into Hai Tech Collision.
When I arrived at Hai Tech, I was immediately greeted by a pretty face with a beautiful smile. The women (Amanda) helping me made me feel comfortable, as she took to my needs in a timely manner and had gotten me a quote in no time. She introduced me to Vincent, the man that would take care of my car while she stayed there for the repairs. Vincent is very knowledgeable and understanding. I told him the color was very rare and that it’ll be extremely hard to get the color to match, but he assured me that his facility was up to par and that he’d have no trouble taking care of me.
After a couple of weeks, I received a phone call from Amanda stating that the car was finished. I drove to Hai Tech (nervous at first) to arrive absolutely shocked! The car was completely detailed from head to toe but most importantly, she looked as if the accident had never happened! The color matching from the hood to the original body panels is unparalleled, you cannot tell at all that the panel had been repainted. The car was in show room condition and had left me speechless.
I would absolutely recommend Hai Tech Collisions to anyone looking for excellent automotive body work. The facility and crew are inviting, and easy to work with. I would definitely go back to have my vehicle worked on if I need anything cosmetically done.

Giving this place 1 star. Horrible service. Ok work. Was referred by a friend so I came here. Took 1.5 months to complete my front end when they quoted a couple weeks.
Called after 2 weeks some guy gave me a story about my insurance didnt want to give oem parts which is BS cuz I have Mercury they always took care with oem parts.
Called 3^rd week some guy said car is painting should be done that week.
Called 4^th week got a story with wrong bumper came in so jus waiting for that and paint job. Wtf it was already painted right? Lol I knew it was all bs car probably didnt even get worked on.
Gave up calling after that. Didnt want to pick up a car that was rushed.
Got my car back after 6 weeks. Slight little scratch on the new painted bumper the Steven guy didnt know why. I jus said screw it i will buff it off when i wash my car for detail. Didnt want to waste my time with these monkeys anymore. The lights and bumper slightly off. Barely noticeable. This place probably had good reviews because all their family put it up lol.
Never again!

(Garden Grove Location)
Long story short: Vince and Amanda have unparalleled customer service. Treats you like family and does AMAZING body work. My car has NO FLAWS in it whatsoever, it’s like I just bought it.
In fact, if they owned a dry cleaners or even a vegetarian restaurant, I would go there regularly… and I hate vegetables. That’s how great these people are. I hope everyone understands this. I can not emphasize enough how on par they are with customer service.
Long story: If you’re still not convinced here’s the long story. I’ve had two separate incidents with two separate cars (2011 Kia Optima SX + 2015 Lexus GS350) where I was driving home from work and a-​hole truck drivers who don’t strap their crap down and let it fly into the road as airborne road hazards (yes this happened twice to me and I know, bad luck) hit my car and mess up the front bumper and valences. I was referred to HAI TECH from State Farm the first time and I’m extremely glad I was.
Vince and Amanda took excellent care of me and my car. Vince went straight to work on getting the parts and Amanda drove me to Hertz and made sure my rental car was waiting for me. I was completely blown away with their level of attention and detail to make this process 100% hassle-​free. When I got the car back, it looked brand new and Vince even went out of his way to fix other dings and imperfections on my car pro bono. I knew at that moment, I was going to be a lifer customer.
The second time happened but I wasn’t as stressed out about it because I knew how stress free this whole process would be. I brought my car in and again Vince and Amanda went above and beyond to make sure my car looked perfectly brand new and the whole process went smoothly.
Take your car problems there, you won’t regret it. I trust them so much and it’s businesses like these that need to be much bigger and more recognized so they can influence other body shops to do the same.
Thanks again guys!

I have been coming to Hai tech forever! They really care in the quality and service. I just recently replaced the front bumper of my car and came late to pick up the car on Saturday. They closed on Sunday but made the effort to meet me for me to pick up my car. Who would have done that?
Thank you for your great service! Reasonable price and go beyond the call of duty!
Ann Daniels
GLENDALE, CA

I have been here twice and my brother has been here once. They do an amazing job. My car looks brand new. Kevin at the Westminster location and Vincent at the Garden Grove location kept me updated on the status of my car. They missed an important piece during the estimate, but they went ahead and bought it and didn’t charge me for it because it was necessary.
The prices were reasonable and the time it takes to fix your car wasn’t too bad. My entire passenger side was damaged as well as the front bumper. It took them 10 days to fix it, paint it, and return it back to me.

Perfect place to repair your car. They are very friendly and devotedly. Vincent gave the extra paint and fixed perfectly. I love it. Now the back of the car looks like grand new. He replaced one of the lamp for free. How great it is. I would like to recommend everyone to this body shop.

My dad actually found this body shop through some recommendations from friends. Vincent at the Garden Grove location was professional and honest– what more could you ask for? He promptly answered questions and kept me up to speed on repairs. He also reassured me that he would work with my insurance company to make sure all the damages were correctly repaired and paid for. My driver door was clipped by another car and I was very worried about getting the color to match since it’s a 2009 model. However, they did a spectacular job and even went above and beyond to detail my car inside (even under my hood) and outside. I received my car in much better condition than before the accident.
I am completely sold on Hai Tech Collision. I would prefer to not have to see them under the circumstances of an accident, but I know that if I ever need some work on my car, I can rely on Vincent and his team to get it done.
My Vietnamese is amateur but Vincent’s English and professionalism suited my business preferences as well as my Vietnamese father. Thank you, Vincent and Hai Tech Collision! You’ve made a customer for life.

The single best auto body shop you will ever visit, Vincent at the garden grove location will always take care of you and do the most to make sure you are satisfied and that your car is perfect. Best business I have ever dealt with, and the only body shop I will go to in the future.
Thank you again Vincent!

So there 3 things that I look for while looking for service: Price, reviews and customer service. Hai tech has everything. The excellent reviews got me into the shop, that was really clean and comfortable. I was greeted and offered refreshments every time I came through door. They estimate was a good price too.
Next they made the process smooth and made arrangements with the rent a car place so I didn’t waste time getting a Über. They were looking out for the customer.
One of the best things was they gave me the estimate and when once the car was finished, for me, the estimate did not change. They were understanding of life situations. My front end and hood was a mess/​broken and by the time they were finished, it looked brand new. I don’t know what they did but it was very affordable and perfect.
I totally recommend GARDEN GROVE LOCATION for service. I believe they do care and trustworthy. But I hope my car doesn’t get damaged again lol.

Garden Grove location: The service Vincent and Amanda offered me were amazing. I’ve been to other shops and nothing like what I received from them. My car was completely destroyed and a mess when taken into the shop. Picked up my car today and it was better than new! Detailed and polished and nicely clean from inside and outside. I greatly recommend the GARDEN GROVE LOCATION. It seems like they care and want the best deal and pricing you need. Definitely will recommend this place to anyone who needs great service at reasonable prices. :)!!

Fast workers and very friendly employees. They helped us so much that we didn’t have to worry. We were surprised that they finished earlier then we expected. If you need a place to go to get your car fixed its here. Trustworthy and reliable car shop! Definitely recommended!

I took my car here to get it fixed and they did a phenomenal job. Everyone was super nice and my car looks pretty new now. Amazing paint job and they were very quick. Definitely recommend!

This review is for Garden Grove location. I have listened to VN Radio and they referred me to Hai Tech Collision. They have transferred me to Vincent. Vincent was very helpful, dedicate, trusty and guide me from A-​Z even «Free Towing — LA to OC». My Honda Civic was damaged so much that I almost claim total lost, but I love my Civic (Safe Gas, Working Car). Vincent won’t BS you with the estimate over pricing and no pressure on you. Even though I got covered by insurance, my car have few things need to be fix interior and insurance won’t cover it. Vincent will fix it with his own heart to help my car «Like New». They take time and every bit detail to keep my car clean, treat my car detail, and they put Japanese parts on my Honda required it (no Chinese Part). I really appreciated Vincent for the helps and he do all his effort to save money for his client and treat you as VIP. After I picked up my Car, I can’t believed what I saw (the car brand new paint, polish, detail, and everything was fix the way I requested it). I have nothing bad to say… too bad Unilocal allow me max 5 Stars… I would give 100 Stars to Vincent and Hai Tech Collision. They help me save a lot of money and make my car to be brand new Civic. I will referral to my family & friends when they needs it Trust Hai Tech Collision Centers. Once again, Thank You So Much Vincent… Thump UP!

i have returned for the third time… i guess people like to hit me LOL
i love coming here because Kevin and the rest of Hai Tech always take care of me and my car. they look out for my best interest and try their best to make sure i am taken care of. theres a reason why i always return because of their rental policies and their advice on how i should take care of my car and even help me report my claims! this recent accident was a huge one and was estimated to take WAY longer but the team at Hai Tech worked on my car fast and i recently just got it back and they have done an exceptional job and returned my car in beautiful condition especially after their car wash and interior cleaning. THANK YOU HAI TECH AND KEVIN! :)

This review is for Garden Grove location. Vincent is really nice, honest, and friendly when I took in my 2009 Toyota Camry in to the shop. He explain everything, took care of everything, and really honest about everything. He give me estimate of 5 days to get the car done. However, it only took them 4 days to finish everything.
Will come back again if I ever have a car accident. Hope not. LOL.

I had a flat tire first thing in the morning, while being late for work. Obviously, you expect some kindness from the rep. The guy that answered the phone was so rude, had a nasty attitude and was basically yelling at me. Said he «will see and get back to me” — never did! Will never even think of using them.

Hai & his staff are friendly. We have had no complaints & we’ve been out using a rental with the help of Hai. He takes care of practically everything you worry for when it comes to your car or finding a rental. I got injured so dealing with paperwork was the last thing on my mind. I don’t speak viet, but that wasn’t a problem. There’s some English fluent speaking people here to help. If you don’t know about something someone will answer for you if not they will find Hai.
Overall it’s all 5’s here.

I really like Mr. Hai and staff at this shop. He got me into a rental as soon as the dropped off my car after my car accident. He took care of all damages on my car, also took car of my rental bill. I was nervous because I couldn’t get a hold of twice when my car was there. But once I came to pick up my car I was So HAPPY of the excellent work they did to my car. It look just like new!!! Mr. Hai the owner is awesome and nice. I will take my car back here if I ever get damages that need to fixed and would highly recommend this shop to friends, family, and fellow Unilocalers. You can call talk to kim, Kevin, or Mr. Hai. They will take care of you.