Grease Monkey

I pulled up for a oil change for my kid’s car. The young, round faced, clean shaving kid that saw me pull up, put his hands on his head and proceed to shake his head ‘no’. When I fully pulled up, he then asked in a rude tone «milage?» I said «Thanks, but no thanks». He was clearly anoyed that I even pulled in. I left.

The crew performed a pit crew level oil change, fast and expedient! They also gave a thorough evaluation afterwards and pulled my truck back on the rack to Check my u joint because I forgot to ask. Thanks for quick service and a job well done!

Talked to manager and all is good!

Great service! Took great care if me went thru other questions on my car I had… Vacuumed my car, cleaned windows. My oil change was done in thirty and they told me next services I needed on my car.

Lately these guys have been quick efficient and friendly. Also not too much on the up selling which is nice.

Super satisfied! They got me into the bay right away and were very fast. They discovered a few blown fuses and even checked on a few extras when I asked which I was grateful for.
They weren’t pushy at all when I declined the extra purchases and services.
The lobby was clean and they offer free WiFi while you wait as well as cookies and bottled water.
This location has great customer service.

I went into this location awhile back for an oil change and a tire rotation. They were able to get my car into a bay right away and starting working on it immediately. Their lobby had cold water to drink while we waited, that was really nice on a hot summer day. They also have benches outside you can sit on while you wait. They also vacuum your car and wash the outside of the windows!
The service was great, but after I left I noticed my car had started pulling to the right. I thought that maybe the tread on my tires had changed (from the rotation) and that driving it would make it even out again.
About after a month of driving it around, nothing had changed and my car was still pulling to the right a lot. I went back to Grease Monkey and they were very helpful. They first check the pressure and changed that some, had me do a test drive and it was still pulling. So they offered to rotate the tires back so I agreed and I went for another test drive and my car started driving straight again. Something weird is going on with my tires lol but the men at Grease Monkey were very patient and very willing to help me figure out what the problem was. They also gave me $ 20 in coupons because the tire rotation got switched back to how it normally was and they wanted to make sure I was taken care of.
I will definitely return to this location!

I have been here twice and both times were very good experiences, good customer service, nice waiting area with tv trivia, very quick, they showed me the parts, and fluid, plus free soda and cookies.

This is an above average oil change station. Looking at it from all aspects, here are my cheers and jeers.
Pros:
* Clean waiting room with a large TV displaying trivia to help pass the time. They even had a mini fridge stocked with free beverages.
* Full staff — there were plenty of mechanics on hand to tackle a busy Saturday.
* Along with your full service oil change, they wash your windows, check all your lights and vacuum the floor of your car. They even left a carnation flower on the dashboard at the end of the service!
* Everyone was very friendly. Definitely some good customer service going on here. When checking out, he let me know if flashing my AAA card would save me more than my $ 5.00 coupon. Thanks!
Cons:
* Very pushy on sales and add-​ons here. I don’t know anything about cars, so when they start throwing technical terms and parts and suggestions around, I get nervous. Thankfully my husband was there to translate, but what if he wasn’t? Not sure I’d feel as comfortable going there.
* Due to the little extras they perform, you may have a little longer wait as opposed to going elsewhere. Which, to me, isn’t a bad thing at all, but to those of you who are in a time crunch, could make a difference.
So, as much as I hate to cheat on my beloved Valvoline Instant Oil Change center, this place is just closer and I had a decent first experience.

So after my oil change, I noticed the truck has been dropping oil in my driveway. first a drop or two the day after, i figured was residual from the change. This morning i noticed its still dropping and i’ve gone from 2 lil drops to about 10 little drops, so its continually happening.
This afternoon while running some errands I took the truck back and explained to them what happened, my concerns and what can they do about it.
1. The tech who took my paperwork, Mario, was completely understanding and apologetic. He took my truck in the bay and checked the oil filter, oil plug and frame. He found that some old oil had spilled on the frame when the oil was changed. He cleaned the frame of my truck with brake cleaner to get it all off, and topped off my washer fluid.
2. The manager (?) Darrell took my complaint about the coupon and gave me 5 bucks out of the register, (proper paperwork and signature of course.)
Now I’m satisfied. The manager showed some concern with the names of the techs during the offending visit and they remedied the situation with the oil drop, 5 bucks I was previously burned for and the washer fluid.
Word…UP!