Gillett Veterinary Clinic

Been here almost an hour past my appointment time. Still haven’t seen anyone. This is ridiculous!

I usually don’t give a review unless I really feel that the business deserves it and in this case I feel it’s my duty to warn all about the care your pet will receive at this facility…
My opinion and also from my experience in bringing my pet a.k.a. family member in for immediate care for a kidney disease… I noticed right away on my first visit that the vet did not even touch my cat during the whole time I actually had to ask him to feel his kidneys to see the enlargement in one of them that should’ve been my first Red flag… I could tell right away that there wasn’t something quite right… But me being who I am decided to give them a chance… And it was the biggest mistake I ever made… the lack of care and the lack of communication .
ended did my kitties life…
For a week straight I tried to get a hold of the vet asking him to call me back and never once did I receive a call… so I decided to come in and they set me up with a student vet tec who asked me to take home a urinary samples and told me to bring it back never said there would be a charge nor did they hear my urgency that my cat needed something more for him… I could go on forever on the lack of care that they had for my cat but I’m just here to warn you that this vet hospital does not really care for your pet this is one of the worst places I have ever been to… I don’t blame them for the death of my cat but I do blame them for the lack of care and urgency not returning my calls and not putting him on a regimen … I was a new client there and let me tell you I am not impressed. I could not wait any longer so I took him to another facility which had a wonderful ratings let me tell you 100% better care I had two vets take a look at him and they did all the necessary things that was needed to help this little kitty but unfortunately it was too late my kitty was too far sick I’ve never had such loving doctors and so much support I will never go to another place other than Aspen Arbor vet hospital !!

Terrible service all around. My dog had a botfly larvae in his back and the tech told us to come in and removal would be simple. We went in, they took Willis back and brought him out a few minutes later bleeding, telling us that the larvae must have crawled out on our way over because they couldn’t find it. My sister and I took Willis back to the car and sat for a few minutes and could still clearly see that this bug was still in there. I took him back in and asked them to please, please double check. The vet told me that they pushed and pushed, like you would when popping a pimple and that should have gotten the bug out. She told me with upmost confidence that it was 100% out and that I was seeing things. I paid my money and left. We got Willis home about 10 minutes later and I sat in the bathroom with tweezers waiting for the larvae to poke it’s head out again and sure enough, he was in there and I pulled him out. When I brought the little sucker back to the vet to show them I wasn’t crazy and they were wrong, they shrugged their shoulders and told me good job. Either these vets are completely incompetent or they need their vision tested. I’m very thankful I didn’t have to take my pets there for a major procedure.

Never going back! Worst customer service I’ve ever experienced with a vet clinic by the front desk. Awful! That alone, is the reason we will not return.

I just moved here from Missouri a couple months ago and the time has come for our little beagle to have her annual check up!
I haven’t been this impressed with a small animal vet in a very long time. They made sure Penny was comfortable with them before handling her. Dr. Osborne was our vet that offered so much advice to help us. Their vet tech was gentle with Penny and wanted to make sure all of our questions were answered.
This vet clinic really cares for their patients as if they were humans walking in their doors. The front desk help was very welcoming and personable. I really enjoyed the atmosphere and how the office doesn’t push medicine. The price was right for the high level of care at this facility.

For general veterinary services I would give this practice five stars, but for specialist issues two, hence my overall grade of three.
I have two dogs.
As a general veterinary practice they are great. For shots and general care I have no complaints. I have never been kept waiting (unless an emergency came in), and have always found the staff to be helpful and friendly. On two separate occasions my dog was bitten and needed emergency wound treatment. On both occasions I couldn’t have been happier with the treatment. We were whisked straight in, my dog was stitched and treated and on the road to recovery in no time.
Dr Gillette is a genuine animal lover and always takes the time to talk and get to know the pet.
My mixed feelings come from taking my labrador and repeatedly expressing concern about his legs because of the way he ran (a very lopsided, bow legged gait). Dr Gillette and other vets at the practice examined him many times and always assured me that there was nothing wrong, Eventually he became lame in his back leg and after x-​rays they determined that it looked like he had an ACL tear that would need surgery. Upon taking him to the surgeon he noticed immediately that there was something wrong with my dog’s front legs as well, just from the way he walked. He ended up needing surgery for bone spurs in both front knees and the ACL tear turned out to be a large cancerous tumor! (And no, this was not a surgeon just trying to make money off us as he is a family friend). I don’t blame Dr Gillette for not catching the bone spurs, but the fact that I brought it up to them at almost every visit should have made them think twice. I just wish that they had referred me to a specialist sooner.
Unfortunately my lab did not survive his cancer and we took him to Gillette Vet to be euthanised. I cannot express how sympathetic and caring they were on such a sad occasion. They made the worst experience a pet owner can go through much easier and I will always be grateful for their empathatic approach.
I still take my pets to this practice and just registered my new puppy there

Jessyca, Jody and the rest of the staff took great care of my dog after he was hit by a car. They were very busy but tended to my dog immediately. When the owner and doctor cry over the well being of your dog you know they truly care. If it wasn’t for them, I’m not sure if my dog would have survived.

We adopted a dog a few months back, and we paid for pet insurance.
Upon noticing one day that blood was coming out my dogs mouth, we booked an appointment with the closest Vet… Gillett. The visit was fine, but when it came time to pay, we were confused over the insurance piece as this was new to us… and for those of you who know, its not comparable to a humans insurance! LOL. They weren’t super helpful to clear up our confusion, but the visit didn’t cost us too much so it was ok.
Then we were getting ready to kennel our dog for a night and needed a shot that was expired, we called them, confirmed the price and did a walk in. It was pretty busy, but they still got us in an out in about 30 minutes. Sure better than going to the ER for us, huh? LOL.
They were pretty pleasant outside the minor billing issue. We’ll probably stick to them while we are in the neighborhood.

Gillett Vet takes very good care of my old GSD. I would recommend them to anyone looking for a vet.

Dr. Gillett takes care of my two dogs, my mothers dog and my nieces 3 mongrels. I have a difficult time getting along with most vets because few seem to understand these bundles of kinky hair are my children. I have zero tolerance for unkempt waiting rooms, non-​attentive receptionist, or vets that do not listen to my concerns. Gillett is really a pet person at heart. Has a sincere and talented staff. My dogs do not wet themselves when they walk in the door. They must sense it’s a safe place.
After one experience with Alameda east, I know what they are about. Separating me from my wallet. Any fool can see they didn’t build that opulent property because they are judicious with procedures.
I have to drive 15 miles to get to Gillett vet clinic and it’s worth it.

Not recommended. On one occasion a shot was fumbled, turning it into two shots. Recently, my dog got a cut on his leg which they said needed to be stitched. I left him there for a couple of hours and returned to a bill of $ 330, with no instruction as to how to follow up care for the wound. the next day the bandages were partially chewed by the dog and no trace of stitches were to be found, nor a tell-​tale stitch hole by the wound. I wondered if they had stitched him at all, seemed unlikely the dog could so thoroughly remove the stitches. taking him back, i was told he could lose his leg if it got infected and i could pay to have it re-​sown. I left and spritzed the wound with peroxide and it was already healed… the wound wasnt bleeding in the first place and probably didnt need to be stitched. anyways, a .50cent bottle of peroxide was all i needed but instead got way overcharged for shoddy work. since i have two dogs, gillette lost 2 customers.

I disagree with the negative reviews. I worked in the veterinary field for many years and think they have a wonderful practice. My first experience was with an injured squirrel, and they were so nice and nursed him back to health for free. I was very happy to find Dr. Gillett for my own animals. After a very long process of trying to find out why my Chihuahua was having seizures, Dr. Gillett was the only doctor who took the time to see what the root of the problem was and fix it permanently. Since that time I have transferred my other two dogs and cat to their practice. Every doctor I have seen has been very attentive and caring towards my pets. Also I have never had to wait a long time when we have gone in for an appointment. Aside from one time where they had an Emergency with another pet. Which I completely understood, and I would want my pet to take priority if they were having an emergency. All in all I would and do recommend Gillett veterinary clinic. Everyone I have referred has been very happy as well.

Sorry to say I cannot recommend. My sweet ferret, Lazlo had surgery for an adrenal tumor at Gillett Vet Clinic on ⁴⁄₁₈ and we lost him 2 days later. The emergency vet we took him to (Gillett was not open the morning his condition turned critical) said they did not think this was related to the surgery but more related to the pain meds he was given causing ulcers to bleed; regardless I was dismayed that after Gillett was notified that Lazlo was in critical condition for about 10 hrs, they never called us to see what was happening. They also did not call us to offer condolences after we made the difficult decision to end Lazlo’s suffering. Zero follow through for an animal that left their care and never recovered. Very disappointing. A couple other points: When Lazlo had his initial appointment, we were told the estimate we were given would be less b/​c the charges were for a dog. We were charged the full estimate and when we questioned it we were told the dr is not supposed to say that b/​c he doesn’t know how they do it. Both of our invoices for the intial consultation and the surgery had the word «ferret» spelled incorrectly. Rest in peace, Lazlo!

I had a good experience here.
I had both my dogs, 1spade and 1nuetered, done here. They were friendly and my dogs had no ill effects or signs of any pain after the proceedure was done. The prices at Gillett were FAR more reasonable than at other places. For some reason vets are very expensive in the Denver area. The same proceedure is literally a ¹⁄₃ the cost in Des Moines as they are here, but I wasn’t going to be back there for awhile and my dogs needed to get in.
Trust me, if anyone were to hurt my Jappers and Jillers, that person would feel the same pain 10 fold.

Best vets ever!!! There a few vets in this office and they are all good. And the office staff is great! Also this is the only vet in our area that handles exotic pets.

I would NOT recommend this vet to anyone I know. We took our dog that we had adopted 2 days prior to Dr. Gillett for a wellness exam, which was covered by the rescue. After sitting in the waiting area for 30 minutes, we then were put in a room where my anxious new dog and I had to wait another 40 minutes before anyone came in the room. Our dog turned out to have heartworm, which we were extremely alarmed by. The office staff, although friendly, were unable to tell us much if anything on the topic. We took him in for his 3-​day treatment (during which he would be staying at the clinic) only to be told the medicine did not come in. After two false alarms, the medicine finally did come in. I was called 2 days later telling me that he was ready to be picked up, even though it should have been 3 days later. Apparently they thought he was doing great. I came to pick him up, only to find out that earlier in the morning he had diarrhea all over his cage because he was so drugged and still trying to get over the treatment. He could barely walk, much less get into my car. On my way out the door the staff told me extremely little on how to take care of him in his post-​heartworm stage (which is a CRUCIAL time), and although Dr. Gillett was there wrapping up with a patient, he didn’t even have me wait to talk with him regarding my poor drugged dog. Although at first I thought we were in good hands with Gillett, who is a very nice man, I was proven wrong by his ever changing staff (over the 3 days I met at least 4 different people at the desk) who should be more knowledgeable if they are the only ones to finish up with a patient. I was extremely disappointed by the lack of follow up and concern. We got through his recovery by researching on our own and we now have a dependable vet with a competent staff. If you need a vet simply for yearly check-​ups, Gillett would be fine. But if anything abnormal is wrong with your pet, I advise you to look elsewhere.

I have to agree with the other reviewer. I live right around here so it is very convenient. BUT… unfortunately every single time I go here there is at least a wait of 30 minutes. While the staff seems friendly, they are understaffed and can’t handle the load. I just went in the other day and had to wait in the exam room for nearly 50 minutes before I finally stepped out and asked how much longer will it be? Meanwhile, the doc forgot to prescribe allergy meds and I had been there for so long that my brain was fried. Like I said, this is not an isolated event, every time I visit, it’s a long wait, seems disorganized and just not worth it to me that they’re so close to my home. Also –my exam cost $ 40 plus whatever meds, so I guess that’s not too bad but when a customer has to wait for an hour, they really should give a discount.

Okay like most places, their services are pretty pricey. I went there on a recommendation from my cousin, and she has never had any problems with them. I actually haven’t had any problems with them either, but I do have a scary story:
So when we were there, there was a puppy that apparently had parvo, and they had to clean all the rooms and use a smoker thingy that was supposed to dissipate the bug. They were pretty fast cleaning up everywhere, and the floor was wiped down with antiseptic. Anywho we were put in the room where the sick puppy was. The room stank! and so we opened the door leading to the back area. While sitting there a nurse opened one of the higher cages and a little puppy rolled out of the cage onto the floor. It must have fallen at least 3 feet, and right away she replaced and took off. We witnessed about 5 minutes of her and another attendant freaking out and the vet coming out and taking it to a table. Then someone came by and shut our door to the back room, very hush hush. We waited for about 30 more minutes while they were dealing with «complications with another patient». The vet came out and was obviously a little shaken, did a cursory exam of my dogs and we were billed like $ 70 for the exam alone.
I hope that the owner of the dropped puppy was informed of what actually went on, and if you or anyone you know had a small dog here who was staying there a few months ago and suffered severe injuries or worse, write me.
Given what happened and the fact that we got charged for exams, that weren’t very complete I am very very wary of returning here. I think that Dr. Gillett is a very nice knowledgeable guy, but nonetheless, be careful.
03/​06/​2008