Gavigans Home Furnishings

Quen and Carla were absolutely fabulous, as was the selection, quality and price! They went over and above any expectation that i had. I was in a bit of a situation, and they really went the extra mile to ensure that I was happy. I really could not be more pleased. I will never go anywhere else for furniture! This was our 6^th furniture store. I should have gone there first. Because of my requests, the manager Valerie had to be contacted. She allowed them to go that extra mile that I really needed! Thank you so much!

I wish I could give them 0 stars. The store manager, Valerie has the worst customer service ever. I bought a STOCK couch and because of job relocation was unable to purchase it and asked for a store credit or refund. They have a 30% restocking fee and claimed that they were out the money they paid to ship it. What a bunch of crooks! When I bought it the sales woman bragged about how many they sold and how often. I would not recommend anyone to go here… EVER!

While the furniture was very nice and well priced, the service was absolutely terrible. I ordered just a headboard and a dresser from the catalog. It took them 6 weeks to inform me that the item I had purchased was discontinued. So, instead of getting my money back I chose something else. About 8 weeks went by, still no furniture. No updates and what was going on with my furniture. Nothing. So I called. They said that they would make a call and get back to me. Didn’t hear anything from them for almost a week. So, I went in to the store to find out about the status of my furniture. They had to send an email out to the purchasing dept. And then call me back. They did call me back telling me that they were waiting on a headboard which would take an additional 2 weeks to Come in so they would send out the dresser and the bed frame in the meantime without charging an extra delivery fee. They schedule a delivery from 2 – 6. Delivery didn’t show until 6:30 after I called to find out Where they were at 5:45. So after my dresser comes in, I will have waited a total of 16 weeks for furniture. All for just a twin sized headboard and a standing dresser. Luckily for Gavigan’s, I’m a patient person.