Feathers Scales & Tails Veterinary Hospital

I had a great first experience at FST. We brought in our 20 year old Cockatoo and we were warmly greeted by the receptionist. We barely were in the waiting room when we got ushered back by Barbara who was as kind as can be. She talked with us about our bird and she left and in came Dr Bowles who was very knowledgeable and kind with our bird. She spent a good 15 minutes with us looking her over and answering our questions.
She recommended a couple blood tests but said for us to wait 3 months while we got the birds diet in order, I appreciated that. The vet visit charge is very fair for the amount of time the Dr spent with us, we also received a ton of paperwork, print outs and help literature.
We were told also that Dr Ryan is a MAJOR bird man and that this particular Vet has 2 of the best Avian vets in the state. We will be back.
**The address on Unilocal and on all the listings sites will take you to the old address
310 Woodward Dr #3, Westminster, MD 21 157
(410) 871‑0244

Dr Ryan is straight forward and knowledgable. The techs in the front are not particularly welcoming or friendly but once you’re in an exam room things go smoothly.

I dropped my one year old Cavapoo off this morning to get spayed at 8am, and they called me at 9:30 to say she was dead. They have no explanation. Her heart just stopped. My daughter and I went soon after that to the office to say goodbye to our lovable, fluffy little dog. We did get to see her laying there so innocent. It is such a tragedy. She was a good little soul. Later, I received a call from the exact same doctor that operated on my dog, calling me and my dog by name, saying my dog was waking up from surgery and was doing fine and I could pick her up soon. I was speechless… until the doctor realized she had the files mixed up and my dog was still dead. Her words were, «oh my god, I have the wrong file.»
Good luck to anyone that leaves their pets in the hands of such an incompetent, unorganized group.

This is my 3^rd visit here with my ferret. Dr. Ryan knows his stuff, although he may appear a bit too technical at times and kind of hasty. The staff here is okay, I wasn’t all that impressed. Drama and unprofessional behaviors are very noticeable within the staff. Also, after communicating 3 times that I did not want a certain test done, I was not charged for the test and paid my full bill at the time of my visit. Well, a week later I received a bill for the unwanted test! There was NO phone call checking to see what was going on with the test, only an outstanding bill sent to me. When I called to inquire about the charge there was NO apology on their end for the mishap. Only «we’ll take the charge off the bill». I did not appreciate the way they treated me and their unprofessional behavior is appalling.

I have taken my pets to Feathers Scales & Tails for well over a decade. I have never had any issues with them. I have friends and family that take their pets here as well. Dr. Ryan is the best I have found as far as a vet goes. I have been to numerous locations over the years. There is a reason the zoo brings their animals all the way out to Westminster to see him. Dr. Ryan is very caring he even donates free time to go to South America to provide care for birds. He was great with my hedgehog and guinea pigs and cats and my sister’s dogs and cockatiels. I have known people to travel a good distance to see Dr. Ryan because of his reputation. Feather Scales & Tails works closely with a wildlife rescue facility that my sister and I have volunteered with before.
Dr. Ryan and the staff and Feather Scales & Tails have always been informative, helpful and caring. Plus the rates are reasonable especially for the quality of service given.

The staff here is unfriendly and they do not put the care of the animal first. Yes, they’re the only place in the area that sees exotics, which is the only reason why I will walk into their doors. I brought my puppy here for her regular vet visit, and when she became sick. They gave me medicine, but did not label what the medication was. She got even more sick, and I decided to go to another vet after hearing horror stories of FST. That vet tried contacting FST for her file information since there was no info on what medications she was on, and they refuse to send her file to the new vet. We cannot continue her treatment without the knowledge of what those medicines were. All I know is one said «cough medicine». What would happen if she ate the bottle, and we had no idea what to tell poison control?
They also missed a major diagnosis, and when I called them to ask about her symptoms, they told me «puppies cough,» and hung up on me after putting me on hold for twenty minutes. They don’t have a desk person… they’re all techs. You can be on hold on the phone for a half hour as they deal with an animal.
The place is drab… looks run down. Exam rooms are dirty. I’ve had to pick other dog’s fur off my dog before. They can’t even weigh the dog correctly… they had her on a baby scale, then a bird scale. Don’t you think it would be easier to have her sit on the bigger scale? That’s what everywhere else does.
We’re working with a possible collapsed trachea and really bad coughing. The vet didn’t even check her throat or ask if her cough was a goose honk.
For your sanity and your pet’s safety, please don’t use FST.