Empire Plumbing Heating & Air

I called the company last week to work on an air conditioning that was blowing out cool air. technician «Marc» came out and did a good job a couple of days later (as scheduled). I was pleased with his work but found the prices to be a little too high. For instance, I was charged $ 200 dollars for a thermostat to be replaced. When I questioned the price being so high, Marc stated it was because it was a «digital thermostat». He was only replacing the same type of thermostat that was also there. So, why the price had to be so much? Also some rewiring was done; since I’m not familiar with wiring; I’ll take his word that the $ 250 price was fair.
Thus, the work was good and the pricing could have been cheaper.

David was very promt and nice! Clean and professional. we used a groupon for a drain clean for $ 49. So I would recommend that. he even educated us about the garbage disposal

Empire Plumbing did some work for me a couple of days ago. Phil, was AWESOME! I rarely encounter honest competent professionals these days, but Phil is one of the good guys. I will ALWAYS use Phil from now on with confidence.

Friendly, clean technician who was on time. Called late at night and Donald answered and was courteous and helpful. Overall a good experience

Saw ad on craigslist clear drain 49 with camera. They came out next day they called to confirm they were right on time Phil the technician was very nice polite and honest. Did not try to upsell me either. I am happy to have found this company and plan on using them for all my future needs.

My go to plumbing company. From the scheduling with Darcy in the office to the arrival of the plumber (I probably had them all at my house) always a quick response, on time, issue handled and fair prices. I keep their magnet on my fridge.

I have used Empire for many things over the last 15 years. They’ve replaced my AC unit, they’d done plumbing and they’ve installed ceiling fans. Everything they’ve done has been fast service and they’ve never missed an appointment. Darcy at Empire is so helpful. I’ve used them so many times, I call her directly or shoot her an email and she gets things DONE.

Super friendly staff. I called needing questions answered about my ac unit that was blowing hot air Darcy was able to help me get an appointment asap.

Whenever calling Empire you will experience their greeting, «…how may we make you smile, today? …»
Well, now after my horrible experience I would say,
«You guys could pay me back the money you ripped-​off!»
Let me elaborate:
Joining the many that have been ripped-​off by Empire Plumbing, Heating, Air and Electrical.
Thank you for your reviews. For the past twelve years this company has literally made me poor!
I too, experienced the initial «troubleshooting fee» of $ 300.00+ as many of you have stated.
Two different representatives from the same company walk into my door at two different times and will tell me two different things contradicting each other in what needs to be done and with differing costs assessments. Sometimes a difference in cost nearing $ 4000 between the two assessments from the same company.
Thanks to Unilocal and reviews like yours, I found an honest and affordable contractor where there are no assessment fees and the actual labor and materials when all is said and done, are at least 70% the costs Empire was going to charge me!
I wish I had known about Unilocal years ago.

We bought a heating/​AC set of units from Empire, paid them their maitenance fee, and it ended costing us thousands of dollars per year to keep them running. Every little issue that came up was hundreds if not thousands of dollars to fix. This is a product that was supposed to last 10 – 15 years and not even lasted a few years before we had start spending major money on it.
The final straw was a few weeks ago when one of the two units stopped working and their estimate to fix it was $ 6500. I called another highly Unilocal rated company in the area to get a second opinion. The technician showed up and fixed the unit in less than an hour. The cost $ 100 for the service call. Looking at the other reviews there is a clar pattern here.
I feel that Empire has been taking me to the cleaners for years. I cannot stress how much I would advise anyon from doing any business with them.
Thanks Unilocal for providing such a great tool to separate the honest from the dishonest businesses.

Recently Came out and gave an estimate free of charge. It just so happens their schedule did not line up with mine for a return visit. I would use/​call them again. I have used them before and their quality of work and employees have always been professional. Their CEO Jim really cares enough to follow up and get feedback from a customer which is rare in this industry.

I will never call this company again. I had a shower with no hot water. The plumber said he didn’t know what kind of faucet it was so he’d have to come back on on a weekday (this was a Saturday) when the suppliers were open because it’s possible needs a new valve. Or maybe not, he said, maybe it just has some debris that needs to be cleared out. When he showed up (almost 3 hrs late) on Tuesday, he was baffled on how to remove the valve… We had to show him how to do it (it was a matter of simply pulling it out). Then, he didn’t check for debris in the valve after we asked him to do so; he just said the entire device holding the valve needs to be replaced. He said it wouldn’t be worth his time to wash it out and see if there was debris. He left to buy a new device, returned to the house and said its cost was over $ 100, but failed to show us the receipt after we asked. He gave us a total bill quote that was way over what was reasonable, so I asked him for a «fair price». He left the price up to us so I asked for a $ 110 decrease in his quote, which he accepted. I thought plumbers were supposed to have a flat rate, which we asked for, but he didn’t show us his book of fees that he’s supposed to have with him, per Empire’s employee who answers the phone. I should’ve checked Unilocal first, and/​or called another company for a second/​third quote.

We called Donald on a Saturday afternoon in a bind with our heater with a burning smell and a ridiculous quote to get it repaired from Cole’s Heating. Donald said he could send his technician out first thing Monday morning. Keith came out Monday morning and quoted us half the price to fix it and half the price of Cole’s to replace it. We chose to replace it and apply the money instead of a bandaid on our old one. We were extremely pleased with the prompt courteous service and the $$$$ we saved.
We would highly recommend Empire Heating to everyone we know!!! Good luck and God bless ~ you were a blessing to us in our time of need and we will keep your business card in our file so we can find it again when needed!!!

I have used Empire a couple of times for different plumbing issues and have never had a bad experience. In fact they were able to clear a drain that 2 other guys couldn’t clear and their pricing was very comparable to the other companies. What I appreciate its how they will come out to check almost anything for No charge, yes, Free! That’s not something you find these days. The only reason I am giving them 3 stars is because they were late to my appointment and I had to wait but I have their magnet on my fridge and plan on using them again if I need a reliable service man at my house. I have even given their number to a couple people who have used them and have been happy. I would totally recommend them.

Watch out for these people. They tried to charge my parents an exorbitant amount to service their heating/​AC system. We got another estimate from a reputable company for around ¹⁄₅ the price.

Would never use these people again! Tried to charge us more than twice what another plumber charged. Glad we got a second estimate before doing the work that was needed.

Guy came out looked at the furnace said we needed a new one for $ 4000+ Said parts are not available and not worth to fix. Called another company out the guy had it fixed and running like a top in 20 minutes. Had parts available on his Truck (Honeywell good stuff) plus a 1 year gurantee for around $ 300. I would not receommend this company to my worst enemy. Lies, Lies and more Lies. Parts are available in quantity on the internet and for not real expensive. F– I don’t care how long they have been in business. Do yourself a favor and call someone else.

I called on Wednesday to have my heater inspected and cleaned, and was given an appointment from 4 – 6 PM on Friday. At 5 PM, I called to see if their guy was on schedule to be at my house within that window, and Karina (sp?) told me that I wasn’t on their list of appointments for the day. Yayyyyy…

The power went out on my condo so I called these guys to give them a shot.
They did show up promptly at 10am for a 10am-​12pm slot. That was nice.
The ‘Free Estimate’ they claim actually means that when they show up they are going to charge a minimum of $ 300 for up to 2 hours of work and $ 150 each hour after that. THERE IS NO FREE ESTIMATE.
I have a mild understanding of electrical work, but called these guys to be safe, as electric is not something you want to mess around with as a DIY. I explained what I thought the problem was. 5 minutes into starting he verified, yes, indeed I was right and 10 minutes later the issue was fixed.
He began to pack his stuff, and I requested help getting a 3 more outlets installed and a chandelier installed. Work that he said would take a total of 1 hour. He said that this work would all cost extra, despite the fact that he had only worked for 15 minutes and was telling me I owed them $ 300. They say the $ 300 is for ‘trouble shooting up to 2 hours’, not 2 hours of work.
After much arguing and the worker calling his manager, they agreed to charge me «only» $ 150, for the 15 minutes of work.
The guy doing the work was nice enough, but the customer service policies are shady at best. I wish these guys had better customer service as I need a good go to company for the things they do.
I think I need to find a good ‘fix it man’ in the area, if you have any recommendations please send them. I would highly recommend staying away from Empire.
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Update — This is now a couple of weeks later. I found a handyman on Craigslist, Matt Nasab
. He was infinitely better to work with. The guy from Empire quoted me $ 150 to install my new chandelier, and Matt did a great job for $ 30. In fact, he even picked up the supplies we needed to install it.
Just funny that Empire’s quote was 5 x that of a guy that is licensed and does great work.