Brakes Plus Car Care Center

Great customer service! I had overfilled my transmission fluid and took it to a couple of other places to try and syphen some of it out. No one would help me until I came by here. Davey was super friendly and helped me in two minutes. He even had me drive around and recheck it just to make sure it was at the perfect level. Thanks Davey!

I am super impressed with this place. Quick, comprehensive service. They are friendly, nice, and treat women as equals. I have had great experiences here.

Took our 2005 Grand Cherokee to the nearby Jeep dealer to apply a software recall to the transfer case. While it was there they did a «once over» and told me that we needed rear brakes $ 150 and would also need new rear rotors (another $ 150) as the factory rotors could not be machined. I found this odd as these were the factory pads in the rear, and therefore the rotors had never been machined previously. Luckily I decided to hold off on that service.
5k miles later the Jeep needs an oil change. Checked with the Jeep dealer and they can’t get me in for three weeks, so I call Brakes Plus. Was able to drop off the Jeep on Wed at 5:30PM and it was done by 9AM on Thurs. Had them inspect the rear brakes, and had told them what the Jeep dealer said. They confirmed that not only were the rotors plenty thick for a future machining, but they also confirmed we had plenty of pads left, and were not in need of new brakes.
Couldn’t be happier with their honesty and quick work. They even topped off the wiper fluid during the oil change, and confirmed all the tires were at the recommended pressure.

I love this store. I never feel like I’m getting completely ripped off, I don’t feel like they push a bunch of stuff I don’t need. I’m female and rarely feel respected at a car place but here I feel like it’s my dad helping me.

I don’t often give 5 star ratings but I was highly impressed by the outstanding level of service from the employees at this location. They were knowledgeable, qualified, and honest about the condition of the brakes on my vehicle. This was my first time visit here but it won’t be my last. I will bring all the vehicles in our family for service here in the future.

Great service here! Had a low oil light come on at 2k miles after service and the gentlemen checked it out and your it off all for free. I’ll be back!

I’ve gone to this place a couple of times now. They are always very courteous and helpful. The prices are reasonable and the service is great. Definitely recommend going here.

Excellence in quality and fast service in rebuilding the front end subframe and suspension on my wife’s 2007 Dodge Grand Caravan. The insurance adjuster gave the ok on a Tuesday morning and Wade completed the work by Thursday at noon. I give this shop a five star rating! Thanks to Wade and Mark for superior service! Bob C.

This place has about the worst customer service possible. Was given misinformation by this location and was directed to another location who then told me that I was misinformed. However, rather than either location trying to help they were both horribly rude. The second man I spoke to at this location spoke over me numerous times only to «explain» to me why I must not be very smart because how dare I listen to whoever I spoke to yesterday at that location who told me my brakes could get done in an hour. Wow. It’s not worth the «lifetime warranty» they offer on brake pads as they make it so difficult to get an appointment and take your car back in to take advantage of getting the pads replaced under the warranty.

I’m giving this place 1 star because I couldn’t even get service. I parked in front of one of the bays and waited for one of the 5 guys in sight to speak or acknowledge me. Then I moved to another bay. Figuring maybe I was in the wrong spot. Nothing! If this is the way they treat customers, I’d rather not do business with them. Two thumbs down.

I went here for an alignment,
I had an appointment at 4 and I was out in 35 minutes! Awesome customer service too! I will definitely be going back to this location for sure!

Honest, reliable, fairly priced! I used the location at 92^nd and Wadsworth. I had an appointment for a front end alignment. The service was quick, well done, the staff is helpful and friendly. The price was extremely competitive!

Horrible unfriendly customer service. Guy at front desk is an arrogant @##. He acted like it was a chore to explain the estimate. Overpriced unnecessary repairs. Place was a mess all while the douche at the front stood and watched TV for two hours. Wipe down the nasty counters and coffee maker ya lazy jerk!

I drove up to get an oil change and they had three guys sitting in the garage doing nothing. Literally. Leaning on a counter. I was told that I would have to leave my car there over night because they couldn’t do it and the next appointment was over a month away. They were open for another hour and I feel they just didn’t wanna do it. An oil change takes a half hour cause I went across the parking lot to the other place and got it done in under 30 min. And they guys at brakes plus did nothing the whole time. I know because I could see them. What horrible customer service. They lost business.

I took my car here to have the suspension and brakes looked at after an accident I was in and the person who looked at my car said that the wheel bearing was completely shot and needed to be replaced. I asked how that could have happened and he said by a pothole or hitting a curb. I then told him I was in an accident and he said that could have cause it as well. When I had the insurance adjuster meet with him, he told the adjuster that they shouldn’t cover it because there were no marks on the tire. Yet, the quarter panel on both sides of the wheel had sever damage. They wanted me to pay $ 500 for the wheel bearing and $ 450 for new brakes and rotors.
I had it towed to another place, they confirmed the wheel bearing absolutely was caused from the accident, made sure the insurance covered it, and only charged me $ 250 for the brakes and rotors, and gave me better quality brake pads than brakes plus offered, saving me $ 650!!!
Brakes Plus tried to screw me, got caught in the act and when confronted was very rude about it.
Needless to say, we wont’ be bringing our cars there anymore.

Sitting at brake plus right now 05÷28÷13 to get my brakes done on my 1999 pathfinder. Had the pleasure of dealing with mark who is the manager. From the time I called him this morning to getting the job done it has been a great experience here. I used to work for a detailing company that handled car dealerships and worked closely with the service departments so I have been around this type of business for sometime. He has been honest extremely helpful by explaining everything to me and giving me every option possible to work with me on a tight budget. I even called my old adviser buddy and was told that not only was he not trying to make me get something I didn’t need but also how great the price was. (based on jersey prices). Not only that while I was waiting I saw the service and help the other adviser gave to the other customers and can tell they try to go above and beyond and value their customers. I will definitely be back in the future for my truck needs and would recommend them to anyone.

I made an appointment online through their website first, then the day of, called just to double check before going in. I made the appointment because my car had squeaky brakes and was kind of grinding when I put the brakes on. After 2 and a half hours of waiting, they had come to tell me that everything was perfectly fine with my brakes and their was still about 80−85% life on them.
I really appreciated them telling me that and not saying something else might be wrong or getting me to pay for something else. Often I go into shops and after an inspection they tell me something else would be wrong or needed maintenance on. I have a good basic knowledge of automobiles, so being able to decipher a lie would be fairly easy, but these guys were upfront with the inspection they did. It was also free, which was a huge plus! I will be coming back in case I need my brakes done!

I have had 2 oil changes here, both with coupons. The work was done quickly and the coupon was honored. The service was friendly, and when I returned with a question about tire pressure levels, they checked them on the spot and fixed whatever was wrong that was tripping the sensor on my dash. They also didn’t treat me «Like a Girl in a Body Shop» which I appreciated. I had no issues and will return in another 5000 miles for the next oil change.

Somehow, this place escaped my judgment before… maybe just too busy to deal with then. But about Jan 2010 I went in for a «comprehensive» oil change. They took my coupon and later returned with a laundry list of about $ 550 worth of repairs or fluid/​part replacements that should be done; brake pads and the like. Since it was a friend’s car I was driving and I know he lets things slide, I took care of all the issues for him except one — they said I had a loose wheel bearing and to fix all of that it would run about $ 300 total. I shelved it for another day. A loose wheel bearing sort of sounds like a jet accelerating down the runway before the actual take-​off part, a sort of howling noise.
This noise was not present before I brought my car here for the $ 45 «oil change plus» operation. As soon as I drove away from the premises, I heard what they were referring to. And that issue wasn’t present before I had them work on my car. So I left with $ 300-​ish worth of damage after they had «serviced» the car.
Draw your own logical conclusions… be wary bringing your car to this place and having them return with a laundry list of other things — I would definitely evade them for mechanical work. (I’m getting this issue fixed this weekend in May, finally, from a reputable place that is charging me $ 95 less on their estimate than these vultures did).
Seconding Kat’s review.

While they did fix my radiator and thermostat so that my car didn’t completely die (after being told by yet another repair guy there was no leak), they also replaced the serpentine belts. They left the AC belt in a state of disrepair.
I know jack about cars. I have to take people’s word for it. So, when someone leaves something broken in a car that could be fixed and save me a few bucks in labor in the process, something that will wind up costing, say $ 150+ sometime in the near future, that smells funny to me.
No thanks.