Bellco Credit Union

Great branch location with very friendly staff. The line is never too long, and the ATM is always up and running.

Very poor customer service I have been with Bellco for about 6 years and it’s getting worse the attitudes of the employees have really gone down hill. I believe «attitude follows leadership» and the leadership in Bellco is very poor. I suggest looking elsewhere if your wanting to establish a relationship with a bank or credit union.

I had an auto loan through Bellco set up through the dealership I bought the car at. At the time I lived close by and it was convenient to pay the loan at. I didn’t like how they always tried to push me to open more accounts. But overall whatever, I know you have to do your job. Well, I got a pre approval for a refinance at my home credit union Elevations and would save over $ 75 a month on payments, So I did. That’s when the trouble came. After the loan was paid off I had the $ 25 in savings as well as $ 4 overpayment from the payoff. I called and talked to someone about what to do about that and was told they could just send me a check or I could go into a branch. I of course was like well just mail me a check as I don’t live close by anymore. When the check came in the mail today it was $ 5 short. I called to inquire why. I was told they charge a $ 5 fee to issue an official check. Really? You couldn’t tell me this over the phone first of all? And secondly $ 5 for the members money? I would expect this from Wells Fargo, but not from a credit union! So glad my loan is with Elevations where they still treat me like a member of credit union, not a bank out to make a buck off everyone. Good riddance Bellco!

Bellco has always provided outstanding service. The staff at 128^th and Holly as well as 120^th and Huron are the best!
However, since moving out of state, the Mobile application is no longer functional (Will not display detail). Also, I can no longer transfer funds online from the PC. These problems were reported to Bellco several times. However, no fixes were forthcoming.
We were going to stay with Bellco. But, if they can’t provide fixes for problems, it makes sense that we go to a bank we can visit in person.

We are now beginning to move scheduled payments to a local CU account and moving our VISA account. Once that’s done, we will close our accounts.

Ever since Bellco financed my new car with zero down and a 580 credit score, I’ve been a loyal customer. As long as you’re a Bellco member, they treat you pretty well, even though a couple of the tellers drag their heels at putting the extra effort into shared branching. Bankers here are efficient and professional and very snappy dressers I suppose. This branch has three ATMs and a Coinstar so after the Singularity happens and humans are made obsolete I’ll still be able to transfer money to John Connor. All in all, I haven’t had any bad experiences in my many journeys to this fine branch. A++ ⁹⁄₁₀ would go again.

In my over exuberant youth, I screwed my credit. With the guidance of the financial professionals here, I fixed it over a few years.
So, when I needed to open a business account, there was only one place I was considering to help me manage the finances of my small business. I worked with Kelsey who was wonderful; she asked lots of questions, answered all of mine, and got me set up. She was so kind!
No where else I’d rather bank.

My auto’s refinancing, more specifically the payoff of it, has had several issues, so much so that it has taken over six weeks to finalize. All the while I’ve been lied to, given the run around, promised to have been called back, ignored, and have had the most trying customer service experience of my life.
I have spent HOURS per week for the last six weeks attempting to have branch managers, directors, and supervisors to call me back and to assist me in resolving my issue, and not one has ever called in a six-​week time frame. Not a single one. I’ve had to pester, research, and make my own calls/​emails to have this issue resolved.
I gave them two stars instead of one because after six weeks a rep has assured me that they are finally fixing my issue (for the fourth time).

Had a terrible experience with payoff on car loan. Difficult and uncooperative staff! Ask me details and I will gladly expand on awful details! Uhg… I would look elsewhere for customer service!

Okay so after writing this, Bellco called me and said they did find the ATM with the $ 145.00 overage that took my money. Not sure why going on Unilocal helped speed up the findings, but I won’t be closing my account. Glad its fixed and I will still never use their atm again… not sure why everyone I talked to family and friends say they never deposit cash into an ATM but I have for years with my ex credit union and never had issues and the one time I do at Bellco atm this happens. Scared that if it happens again I will have this headache again. All I wanted was the bank to handle it and not tell me that I need to go online with the atm dispute company. I get its not their atm machine, but their name is on it…

I love this bank, they are so easy to work with. We had a car loan through them and now we have several different types of free accounts and a CD. The tellers are really pleasant and helpful and the rates are good. Cherie helped us set up our savings and she really went out of her way to make sure we were getting the best return on our money. She was awesome, we were even there after they closed and she just kept helping us!
There is rarely a line at this bank, but when there is it moves quickly.
24-​hour ATM

I had a great experience setting up new accounts today. My customer service rep was helpful, attentive and efficient as well as personable. I’ve heard great things about Bellco in the way of their home/​auto loan rates and service. I’m hoping they will be my bank for a while to come!
I wish banking hours were a little later (they close at 5). They also need to work on their iPhone app. I like my USBank app quite a bit more, but I think they’ll get there eventually.