Babies R Us

I see a lot of negative reviews here, and I really don’t know why! I suppose it’s due to specific experiences. My wife and I have been coming here time and time again during our «pregnancy journey» and all the employees have been so helpful, and so willing to go out of their way to help us. I’m normally not a fan of any large corporate stores in general but it’s the selection and staff here that keep us coming back. The deals that they offer and special events are pretty wonderful too (like their registry events).
Also special shout-​out to Cassidy who is simply fantastic (she’s the head honcho in their Registry dept). Another employee whose name I forget even wrote a product number on her arm since she didn’t have any paper handy to go look it up in the back… that’s dedication!
I swear I’ve been in this store at least 5 or 6 times throughout our pregnancy and my wife even moreso, and every time has been a consistently great experience from regular shopping, to asking questions, to registry stuff, to weird returns. Love it.

Really good deals today! Saved alot of money. Employees always find their way to greet u and make u feel welcome. Every time I’ve been here and asked for help I always get a friendly associate. I drive all the way from Buena Park even though I have one near me I like going to this one because of their good customer service

Great experience! I did my baby registry here with PAUL he’s great! Everybody on the store is super nice and were so great and friendly. Bought a britax travel system great price! Recommend for first time parents.

Had an amazing experience with this store! Had an issue and called in and spoke to Glenda, she put me on hold, checked with other departments, spoke to the manager on my behalf. It was a complicated issue, but she stayed with me to resolve my problem for over 30 minutes while the store was busy! Then I spoke to Jason who also offered top notch customer service and even referred me to Chris (since Jason would be gone by the time I got to the store). A+ customer service and Chris was available and ready to help as well when I came in and the result was a resolved issue and a happy client! Thanks Babies R Us!

Really bad service… they do price match, so we were asking for one item to be priced matched, the cashier did do it, but she told us that we should go shopping at target of we new they had a cheaper price!!! I will just keep on going to BuyBuyBabies even if I have to drive 20 miles and pay more. Customer service is so so much better.

This is the most disgusting store. Thanks for making a pregnant lady cry ;(
Avoid Cassidy (the returns employee) she is the rudest person. Gave me huge attitude and her tone was so inappropriate! Refunds and returns people should be as kind as possible to make sure the customer is happy to return. She did not accept my return of a nonefficient 10 $ cupholder because it did not have any packaging! Seriously?! It’s not a stroller or a crib… I was the most loyal customer! Not anymore. Bye bye babiesRus.

I wish I could give negative stars!!! they decided to change their return policy so if a mother to be gets gifts clearly from this store and she wants to return the items she cannot even get store credit without receipt! no exceptions! stay away from babies r us! their prices are so much higher than targets but at least target allows returns!
Do you self a favor and register anywhere else but here.

I have been coming here for couple of years and not because i want to its because i have to. Every time i come in the staff is not always friendly especialy and old guy i dont know his name. I had to return 3 times because they forgot to take the security tag off and its extra trip for me! People get you staff trained i tell you its a worse store ever. If i did not have to come i would’t not i will from now on drive furter just i dont have to be subject it to the unprofesional personel and rude! Hate the store!

Horrible service. I walked around for 30 minutes trying to find what I needed but couldn’t. I asked one person and she said she couldn’t help me. I waited in line to talk to somebody else and no one came. understaffed I guess…
My wife told me I was being too hard and these guys have been really great to them in the past. So maybe I over reacted, but I was frustrated! So I raised it to a 2 star.

Okay to shorten this very long review, I tried to order online and my gift card money was taken off but the order would not processes. After calling customer service and them telling me the classic, «24−48» line that I heard so many times the past two weeks, I waited longer and went in this store to purchase my items. The problem was my gift card still had that 3 dollar remaining balance. I asked to talk to the manager and after the guy working, mind you he was so nice, talked on the phone talking to her while I asked questions for 15 mins! I could tell the sales associate was very uncomfortable and asked to talk to her in person, WHICH SHOULD HAVE BEEN THE CASE from the start. After the second question was not answered she should have got up. Finally a larger lady with brown hair came and talked to me and was very very close to me while I explained again my story and she was very VERY aggressive while telling me that she can’t do anything because it’s a «dot com» situation. I get that she could not do anything but she was so aggressive and acted liked it was a bother to come do her job. This store has some of the most unfriendly people that work here and she could be the reason why. Anyways I would shop and do a registry elsewhere.

This store is awesome. The staff are super friendly and helpful. We ordered our crib from here and it arrived damaged, not only did they replace it but the manager went out of his way to make it worth our time to exchange it… we don’t live close but its worth the drive.

I only came to this store because the item I needed was in stock here. The lines were long, the customer service from the manager wasn’t pleasant when we tried to explain a price match we were asking for and we ended up carrying the large travel system box out ourselves. Granted, we were capable of carrying the box, but we weren’t offered any help from those in the back.

I’ve been coming here since 2009 and so far soo good.
I do believe some things are too pricey compare to target or walmart, so if I need any diapers or wipes I try to go to sams.
what I loooove to buy here is all the cute little clothes they carry!!! so unique and beautiful.
I actually think costumer service is very friendly always willing to help… babies r us you are still my favorite store of all time: D

Not a big fan of this location at all. For starters, it’s definitely a much smaller store than many of the others. If you want a big selection, I recommend stopping at another location. The only reason we stopped at this specific store was because it was on our way to a last minute birthday gathering.
During this trip, I was looking for kids books for a friend’s daughters birthday. They had one very, very small selection. I know kids like toys, but come on… So, found a couple and away we went.

I have nothing against Babies R Us but this location seems to have their pampers on a little looser than other locations. In other words, the need to get their spit together.
Their clearance prices are all over the place and not in sync with the system. This could both benefit you and screw you over. I once purchased sunglasses which rang up as higher than the ticketed price and when I realized it, the order had already went through. To get the price adjustment proved quite the feat for 2+ employees to fix. On another occasion, I bought something that was priced as $ 7 but rang up at half the price.
Overall the prices seem to rival everyone else’s on formula and diapers. (Excluding Costco & Sam’s.) Their specials are pretty good but you’ll have to buy in bulk to get the deal. I once bought 4 refill formula packs and got $ 20. They’re $ 35 a box! :o

Yes… you can find everything you need regarding to babies stuff, but you can also find almost everything you need elsewhere at a much cheaper price. Examples: (1) babies clothes hanger on sale 2 for &4. Whereas Target: $ 1.04 (2) dreft detergent 100 oz on sale get $ 10 gift card if buy two. Each cost $ 22.99. Whereas at Target: $ 15.99 for 100 oz. (3) bottle cleaning brushes costs $ 3.99. Whereas at Target: $ 2.04
I was just at these two places today. It seems everything is double in the price here. It also seems they increase the price then label it «on sale».
So if you’re looking for saving, I don’t recommend coming here. Try target, ross, Burlington coat factory, Amazon, etc. Target also has baby registry.

I love this place. I registered here and everyone is super helpful. Sometimes they get a little busy and/​or are under staffed, but if you ask for help they give you good advice and help you find whatever you need. I recently found out that they price match (even from amazon) so that’s a plus.
We had an issue with our carseat and stroller and they returned them both without any problems. I also went to the infant CPR class at the irvine location and felt like it had good info.

I havent shopped for a baby since i was pregnant and that was 8years ago.
I was so overwhelemed again, and the registry shipping situation was more confusin, but the sales clerk corrine was super helpful amd was patient with everything i needed and wanted to do.
I was very satisfied.

NOTE** I come to this babiesrus because its only 3 miles from where im usually at. And I honestly hate babiesrus/​toysrus because of their overpriced items. But when theres clearance, a deal, a coupon and a jillion gift cards, I have no choice since I dont want them to go to waste**
Overall experiences with this BabiesRUs. I’m a regular, I mean I shop here almost everyday or atleast twice a week. Sadly their employees recognize me and I simply think they give me a hard time for all the coupons I do or the price adjustment I have them make.
There’s been numerous of times where I find a extremely great find and they say it’s priced wrong. Or like when I found 3 amy coe onesie jumpers for $ 2.98, put them on hold and return the next day to purchase them, the price of the jumpers went up. I mean I only paid $ 3 each for them because of their deal but hello changing the price because they are trying to profit is uncool.
For price adjustments, they made me return to store with all items (knowing I’m pregnant but still not caring; especially since i was unloading all items in cart alone and waiting in line for 1 hour plus) and still charging me price I paid not price that’s currently on sale. The whole point of price adjustment is to adjust the price. Not sell me the item for the same price I paid for. And giving me shit for getting it change cheap or using a coupon.
I think theres two employees that are kind to me. That dont roll their eyes when they see me and dont question me about items I find in clearance and say oh thats not the correct price even after I spend 4 hours scanning each item or even have another employee check for me.
Their supervisors/​floor managers/​managers are really rude and are simply clueless. They dont know how to make customers happy and they definitely do NOT smile. Please take pic if you catch them smiling… because I bet you it wont be when you shop there using coupons they give you. It will be when they spend 10 – 15 minutes gossiping with one another while they have one line open and seven people waiting for them to help them out.
Customer service/​Returns: be ready to wait at least 15 minutes to return one item.

I am very upset at the horrible customer service that I have received here as well as family and friends that have been here to purchase items off my baby registry. There are no smiling employees and no one is willing to help you, they just send you to someone else who doesn’t know how to help you either. It is quite disheartening to know that this even happened to me when I had questions about my own registry and I was told «oh well»
If I had the option I would have registered at Buy Buy Baby, but lucky for Babies R Us there isn’t one really nearby and convenient for my family and friends. They alwayshave great customer service.
This store, I take that back, this company needs to get it together. They may have somewhat of a monopoly on the baby category right now, but that wont last!