AT&T

I will never go to this AT&T store again. Terrible service.
My dad came here to simply pay off a bill because he will be out of the country for 3 weeks and wants to make sure he gets everything paid before he leaves. The bill is under my sisters name, but my dad had the bill in hand and wanted to pay it off, that’s it. We didn’t want no service change, no cancelation, nothing beside paying the bill, (giving the company money). Why is it that we aren’t able to do that? Because my sister was not present. But why? I go everywhere else, even banks to pay other people’s credit card bill and it’s never ever a big issue. They said we weren’t authorized to pay a bill… Ok…

Great service ask for Thao or Gonzalo they are super!!!
I really don’t understand the nonsense of the people writing these reviews but this is store is amazing and YES THEY ARE A CORPORATE OWN STORE.

***THEY ARE NOT CORPORATE AT&T LOCATION***
As authorized retailers, they are a third party establishment, if anyone is confused, and I definitely learned my lesson after coming in here.
From the manager Dan down to the reps– Cory and dominque, they are unethical sales reps who are clearly out to get their commission. Plain and simple.
After their many mistakes, they refused to fix the issues and said they were going to stop serving me the first day. After following up with them, I get a «dont worry we’ll fix it «and since then nothing has been done.
Ohh did I mention, literally every time I was in that store, a customer was upset because of their «unethical business practices» so its definitely is a trend here.
They will not print any official summary of my charges or plan but just tacked it on saying that it was in the plan but never actually broke down each individual charge as they tacked on multiple monthly charges without my knowledge.
Sneaky? Absolutely.
The two sales reps did not seem to even know their own process as I had to ask multiple times as things they were saying didn’t make much sense. After multiple phone calls to AT&T customer service line. They confirmed this store had to fix it which was not happening.
After weeks of getting nowhere, I had finally gone to an actual corporate owned AT&T store to have it fixed. Hallelujah!
Do yourself a favor, go to a corporate store instead– there’s one at the Bella terra and one in Westminster. They’re more professional, friendly, and customer service driven then these guys here.
Don’t let them hustle you because if any mistakes happen– they will not fix a damn thing.

We are bound to have that 1 star review sometime and sadly this is my first 1 star review, there manager/​supervisor came up very inexperienced. She did not know what she was talking about at all. It clearly states that an authorized user is allowed to do anything on the account as long as there is valid identification.
I placed my online order and never got a confirmation. I called the store from 10am until 5:35am constantly, over 7 hours and no one picked up the phone at all, I brought it up to the manager/​supervisor she said they have the right not to answer the phone when they are busy, yet they have 4 people standing by the door.
I have been with AT&T for quite some time (Over 10 years) I never have had a very unsatisfactory experience until now. I hope AT&T corporate will read this review and work on training their team members.
They did not at all even try to work on my order. They made it easy on themselves.

I rarely give bad reviews, but this store employees need to be trained they are rude and they treat you like you crap, I’ll never come back

I went to this location yesterday to upgrade to the iPhone 6S. The customer service was decent enough, except of course for the annoying sales pitch for me to make additional expenses such as a home security system and accessories. All in all, I was pleased with the service until I got home and took a closer look at the bill for next month. The sales rep, Matthew, had snuck in the «mobile protection pack» and «mobile insurance» on my plan. He never even asked us if we wanted it, maybe knowing we would decline them. I know he didn’t ask because I never purchase optional insurance, as I believe it’s a waste of money. The nice customer service rep, Justin, immediately removed the charges when I called the 800 customer service and support number. Beware when you go to this store to purchase something or change your plan!

I rarely give bad reviews but I MUST say something about this store. They screwed my contract royally last year! I’m just now finding out that my next plan never got turned on my plan and a year later they are trying to correct their mistake and making me start all over again. Either lack of training or employees up to no good. Please review your statements meticulously… they will blame you for their screw ups!!!

This is a fkuc up place do not go here, they will up sale you everything they can with bad attitude.
Go to bella Terra store.

I came here two months ago (after a 30 minute wait) to return the iPhone 5 I purchased online. It was unopened and I returned it because I decided not to extend my contract. The rep said that my contract would not be extended and after paying a $ 35 restocking fee, I went merrily along my way. Yesterday I call 611 to verify the end of my contract date. They told me that the store never claimed that I returned the phone and must go back to that store (which is nowhere near my place of residence) and talk to rep about it. So here I am waiting another 30 minutes for something the idiot did incorrectly!!! I’m glad I chose to leave AT&T. Good riddance.

These people are rude. My girlfriend bought a phone charger for her car here and it stopped working, so she went to exchange it and she was one day past the exchange date and they refused to help her. Even after asking a manager to make an exception because the charger not that old she still refused. Rude about the whole thing as well.

We will see.

Horrible customer. Lazy and good for nothing employees and «manager». They are constantly trying to sell you bs you don’t need or want as if you aren’t already being price gauged by them. ATT customer care promises one thing and the store can’t deliver it. Isn’t it the same company? Can’t they work together? It’s ridiculous.

Came in to get my sisters phone changed over so that we could give it to my mom. The employee put us on a waiting list while there were 3 people standing around not helping anyone. We waited 20 min before someone wandered by and asked if we needed help. I said yes we have been asking for help to get a new sim card. He was ignorant about products and operations.

Highly dissatisfied with the poor customer service from the manager, Gonzalo. Didn’t care to even TRY and accommodate or work with us. I pay way too much money to leave this upset. Will not be returning to this location– ever. Makes me want to transfer back to Verizon. What a joke! So un helpful so unbelievable!!! MANAGER GONZALO HAD NO INTEREST IN ASSISTING WITH MY EXCHANGE FOR A PHONE CASE BECAUSE IT WOULDNT BE MAKING HIM $. Disgusted that I pay for a phone company that treats customers this horrible. WILL NOT EVER BE RETURNING TO THIS LOCATION THANKS TO THE 100% un helpful employees.

Eric was so helpful! We were looking for an Internet and TV package and he really pulled through. He was able to do everything over the phone and it was easy to get ahold of him every time I had a question. He even followed up with me to see how our service was a couple weeks after the installation. We switched over from Time Warner so needless to say my family was not used to this kind of customer support. Eric deserves 5 stars and I would recommend him for any of your future Internet and Uverse needs!
I had to subtract a star for the fact that ATT does not do installations at a convenient time. We had no internet for 5 days because I had ordered the package on a Saturday and was told only weekday installations were available from 11 – 3. This is extremely inconvenient for people who have to work full time and go to school.

I’m updating my review as I visited this store yesterday. After calling several other stores looking for the iPhone 6 plus because I wanted to avoid this place all together. They were the only store who had any in stock so I had no choice. I walked in and was immediately greeted the lady advised me she would add me to the queue. As she was adding me on the list a guy walked up and said he would take care of me. Salvador was super friendly and helpful. He completely changed my opinion on this store. I upgraded my iPhone 5s 16gb to the iPhone 6 plus 64gb. Salvador not only helped me with upgrading and purchasing accessories I even walked away with a tablet! He was very engaging and we conversed throughout the process. Overall Salvador is the reason I’ve updated my review thanks to him I had a positive experience!

I am shocked at this place. The sales people are sitting at the tables chatting with people and the turnover is about 2 people per hour. How can you run a business like this? I am literally sitting here watching them talking outside the store, sitting at the desk, and the line for people waiting is 16 people long. It hasn’t moved in 30 minutes. The manager should be fired immediately and the staff taught about customer service. Shame on you, AT&T.
Oh update. The staff are rude and unpleasant too.

Vulnerable, disposable, and used are accurate words to describe my emotions after paying my monthly phone bill.
Every month I am always faced with a bill of $ 150 or higher for only myself. If I go over my data limit then there will be hell to pay in overage charges. Even if my phone is not in use I still receive text messages noting my excessive data usage. How is this even possible?
I strongly discourage entering into a contract with them unless you have unlimited access to funds (I imagine someone using both hands to make it rain) and value subpar cellular service. If their data is worth its value I would not be charged overage every month. I anticipate the date I am released from this financial burden.

This place is not as bad as it indicates. Sevice is great. Kenny was helping me this time and he’s very helpful and friendly…
I’m glad I stopped by this store…

Takes 1 hour to service 3 people. I went over to tmobile and switched over in less than 10 minutes.