I’m always apprehensive going into a phone store, but when I came in to purchase my iPhone 6plus, I was very relieved. The gentleman, Brandon, who helped me was really helpful. He broke things down for me so I could understand and was really friendly. I felt like I was in and out without a huge hassle.
E. T.
Classificação do local: 5 Garden City, MI
Can’t say enough about Brendan and Mike at this store! Spent a lot of time with us including after store hours on a Saturday night to make sure we were all set! Great customer service!!!
Sara A.
Classificação do local: 2 Westland, MI
Rude and condescending staff. Sales rep spoke down to me the entire time and acted like I was wasting his time. I was looking to move from a family plan to my own individual plan due to high personal data usage, and he basically insulted me and questioned why I would even need so much data. He asked me if I knew how to use wifi. When he quoted me my monthly bill he added«but I assume you’ll find that too expensive.» Buddy, you have no idea what I make. Then he said«there will also be some up front costs due to credit.» At this point I felt personally offended and so I informed him that my score was in the 700’s and he just said«Sure.» Tip: when you work off of commission, you shouldn’t insult your customer. Gladly taking my money to AT&T or Sprint. Only redeeming factors are that it’s close to my house, and that I do like Verizon as a whole. Such a shame this guy was a jerk.
Kevin G.
Classificação do local: 4 Plymouth, MI
Cannot say enough about the service we received from Johnathon at this store. He spent at least a hour with 3 of us knowing we were going to Costco to purchase our phones because they were so much cheaper. Gave of lots of useful info and did a lot of plan comparison to help us make a decision that was the best for US and not necessarily for them. Will go back to this store until something happens to change my mind.
Mary P.
Classificação do local: 4 Wayne, MI
I have gotten nothing but great, knowledgable service from this corporate store! The employees are always very friendly and have always given me the truth without trying to sell me the ‘farm’. I appreciate that! This is my store!