Roto-Rooter Plumbing & Drain Services

No pun intended, but this team is certainly rooted in professionalism and expertise. We live in Berkley, MI and had quite a bit of root build up in our sewer line, but Bill did a great job removing everything. He also provided a recommendation for a product to mitigate build up. They did all of this without draining the bank, if you know what I mean. They did have to reschedule last minute due to another job but they called to notify us. Overall, it was a great experience!

AVOID LIKE THE PLAGUE.
I had a leaky faucet so i called these guys based on their name and their four-​star Unilocal review. I asked them what their process was, and they told me that they would send a plumber to my house who would look at the problem, write an estimate for the repair, and if we were happy with the price we could decide to do the repair right then and there. That sounded perfectly fine to me so i made the appointment.
The plumber came when i was at work and my wife was at home with our 17 month-​old son. My wife texted me at work saying that the bill was $ 250, and asking if it was okay to pay it. I told her no way, let’s not do the job, because that price sounded too high for a leak. She replied that the job had already been done. I called her and asked why she would agree to that price without consulting me first, because we had discussed our maximum price before i left for work. She said that the plumber had never given her an estimate. I asked her to put the plumber on the phone.
He talked about what he did and why, and how he had spent an hour on it, but «it should be set for about a year.» I asked him why he didn’t give my wife an estimate like he was supposed to and he told me that there was no way to do that. All he could do was fix it and charge at the end. I told him that i was told by his staff that there would be an estimate before any work was done. He told me he would try to see if he could discount the price, and offered to waive the $ 40 «travel fee» that they apparently charge just for coming out, which no one had warned me of.
I politely hung up with him and immediately called their office. I spoke with a very nice woman who said that the plumber should have definitely given me an estimate. She told me to instruct my wife not to pay, and that her manager would call him immediately to remedy the situation.
When i got home from work, my wife told me that he had discounted the bill to $ 189, and that she had paid it. I was still unhappy with that price. The plumber had worked for one hour and had only «fixed it for a year.» My wife told me how he had casually mentioned to her how he makes a commission off of every repair, mere seconds before he handed her the outlandish bill. That set me off, but i calmly called the office again and asked to speak with a manager.
I was politely told that a manager would be in on Monday, and since today was Friday, i would have to wait a few days but that they would call me back. When Monday came, i still hadn’t heard from them by 2pm, so i called to make sure that i hadn’t been forgotten. Again, i had a very polite conversation. She told me that the managers get busy, and if i didn’t hear from them by Tuesday, i should call back.
Wednesday rolled around, and they had still not contacted me. I called them, and this time, i was admittedly upset and i told the woman so. I couldn’t believe that no one had called me back in 5 days. She told me that the owner was on the case and that he would call me in a couple hours.
Sure enough, he did. When i told him what had happened, he became very upset with me and began yelling about how i wasn’t there and i didn’t know what happened. I tried to explain to him that i spoke with the plumber on the phone, and how the plumber had admitted to me that he had not given my wife an estimate. The owner did not change his tone one bit, except to raise his voice more. I was furious. I’ve never been treated so badly as a customer before, especially by a business owner. I told him that he was welcome to talk to my wife and put her on the phone.
She explained everything yet again, and this time he magically listened to her and told her the plumber would be calling her. The plumber called her a few minutes later and actually tried to tell her how he had given her an estimate. She told him that was simply untrue, and if he had given her an estimate of $ 250, then why would he discount it to $ 189 before he left? Because he was feeling nice?
You will not believe what he actually said to her next: «Look. What can i do to get you out of trouble with your husband?»
My wife lost it. She told him how she wasn’t «in trouble» with me, that he was in big trouble with her. He quickly decided to credit us back $ 89, to make the repair an even $ 100.
She accepted the offer, and i called the owner back to confirm that we would be credited. He said that his staff was working on it, and «sorry about the confusion.»
Yeah. Right.
It took them 2 weeks to process my refund.
Oh and the kicker? My faucet still drips.