O’Reilly’s Auto Parts

The staff at this location all seem to be very knowledgeable. Each time I’ve stopped in there for something, they’re always ready to help. The night before we were supposed to get some winter weather, my wife informed me that she thought one of her wiper blades ripped. I told her to stop off there on her way home. She walked in just before closing, and got helped right away. To top it off, the gentleman that was helping her didn’t offer to put them on for her, he just grabbed his jacket, and started walking to the door with the new blades in hand. She didn’t even have to ask! That’s quality customer service. The employees up there know me well. I’m restoring a classic car… piece by piece. I’ve never been steered wrong, or given the wrong part. Good people.

Had a good experience with buying rear wiper blade and installation. Service was quick and efficient. Knowledgeable staff helps me and will continue to receive my business when needed.

This O’ Reilly’s had me running back and forth between them an Goodyear 3 times because they continuously gave me the wrong type of headlight bulb for my car. Normally I would understand, I don’t know a lot cars, but the guy had an entire database to look up the correct part from. The sales person tried to make the situation better by refunding the difference from my first trip, but that doesn’t take away from the time and energy wasted due to carelessness.
I hate to bash on O Reilly’s since I can understand how this situation is partially my problem, however they didn’t help to make the situation any easier.

Poor customer service. The one in GC is way better.

So mad guy quoted me $ 185 for a battery for 2001 Mercury Cougar car is not even worth that much. Lost my business went to Glendale n hot it for $ 85.00

Typical OReilly store.
Aside from a flaky guy at the register one time, this place has been great.
Seeing that this store is accessible to all in Hazel Park, it’s a God-​send. I can bike to this place and get parts when my car isn’t running.
It may not be the best OReilly or auto part chain, but for HP it’s pretty fantastic.

I made the mistake of going here on a Sunday. The place was filled with men with car problems, all crowding the front desk. I just wanted to buy some floor mats and went to the quick check out, which turned out not to be when the system crashed on the associate who was working on the customer ahead of me. He was just trying to access the customer’s account and bam!!! It took soooo long to get it restarted. O’Reilly! Get your system fixed!