Kroger

On a road trip to see the Wayne County Lightfest in the area, a carload of us figured we could stop in for a restroom break and to get some hot chocolates to take with us on our night time adventure.
We found the restrooms with ease. They were clean, neat and orderly.
We searched for hot chocolate, only to find the coffee/​hot chocolate machine to be out of order. Quite the disappointment.
Otherwise, the store seemed to be neat and well organized.

OK,
So I wrote an update a few weeks ago, but for some reason, I don’t see it here, but I’ll do it again because what I’ve experienced since then is significant.
I made a secret pact with the store 6 months ago that they never knew about. The deal was, if there was someone behind the seafood counter, I would purchase seafood.
Well up until around the holidays, I never had to make good on my promise. And then about 4 weeks after my initial review lo and behold, there was someone behind the counter from time to time.
I wonder if it flagged someone’s computer in a secret bunker at Kroger’s headquarters?
I made good on my promise and have supported the seafood counter when some one was there to wait on me. There are still times when someone isn’t there, but a dozen times now I’ve bought seafood. I’d say that is a big improvement on customer service.
Some of the items were better than others and there is one clerk that is always happy to wait on me. The other does the job but does not take the time to learn the product that is being sold.
I don’t expect them to tell me how to cook each item in some new and exciting method, but it would be nice if they knew the difference between catfish and cod.
So Kroger, you’ve come a long way. I do hope your progress continues.