Monro Muffler Brake & Service

Pros: Convenient location, quick turnaround with repairs, nice staff
Cons: It seems like I could never go to this place without dropping at least $ 300+…I’ve never had to spend this kind of money on vehicles with any other mechnic.
I am starting to really suspect this location is providing unnecessary repairs. I had a «Maintenance Required» light come on in my 2012 Toyota Camry. Me being new to Toyotas, I didnt realize this was a simple «change your oil» light. I took it there months ago and they deemed I needed to replace my fuel lines or something that «got dirty from using cheap gas» for $ 200. I also was due for an oil change (which I did not know was the cause of the light at the time). They said my car needed synthetic oil so it cost $ 80 for that as well.
Now my «maintenance required» light is on again so it dawned on me that this is just a reminder to change my oil.

Took my car here because it was overheating. The mechanic called and told me I would need the water pump, thermostat, and everything surrounding replaced and it would cost 1650 $. Ended up getting fixed for 300 $ just a small fix.
Went back for routine oil change did a fine job. Recommend coming here for any routine maintenance not for any larger issues.

I have told every friend and family member I have to NEVER take their vehicles to Monro to get fixed, especially this location. My husband took his car in for a blown radiator hose the end of October 2014, it’s now April 2, 2015 and while I was driving his car today, the hood started billowing with steam/​smoke (Ironically enough less than a half mile from this Monro– that same place that fixed it 6 months ago). We opted to take our vehicle to a different shop this time due to the obvious reason of the shotty work that was done on our vehicle at monro in October. When we got the vehicle to the other shop we chose, before we could even tell them what had happened, they specifically asked if we had the radiator fixed recently. They asked because the new hose that was installed 6 months ago was NOT CLIPPED IN PROPERLY (are you kidding me– clipped in? I’m pretty confident that even I could clip something in properly), and the radiator itself was not secured correctly– leaving the radiator flapping back and forth as we were driving for the last 6 months. Monro charged us nearly $ 400 to do a job improperly, and now 6 months later we have to get the entire radiator replaced for near the same price that Monro charged us for a simple hose replacement 6 months ago. I cannot stress how disappointed I am with monro’s customer service and lack of being able to repair a car properly, when that is exactly the reason they are in business– to repair cars. If I could give a 0 star rating, I would. Please don’t waste your time or money taking your vehicle to Monro muffler!

This place is good for oil change only!!!
I spent so much money and time there trying to fix my car but I finally realized that I’m wasting my time and they don’t know anything about fixing cars

Avoid this place at all costs ! I was told I needed things that were not necessary, was charged 757.00 dollars for rear brake pads and a caliper.(40 dollars for shop supplies) I asked the manager why so expensive, and was told they use premium parts. Took the wheels off to find the same Chinese parts sold at any discount part store. The employees were rude on the phone. You have many choices, do not chose this place unless you have a lot of extra money to waste on your car.

AVOID! Mechanic smokes while changing oil, and they did not seat oil filter correctly.