Westlake Independent

This is the best of the best. Honest and trustworthy auto repairs…

I’ve been having my Honda CRV service done here for years. The quality of their service & customer care is top notch. I appreciate their honesty in their service pricing & recommendations, friendliness & the comfort of the lounge.

This place is amazing. I went in to get my metal splash shield replaced/​fixed. Craig and the mechanics were able to pound out the dent and readjust the splash shield in place at no charge. I was amazed at this generosity. I definitely was ready to pay, but he refused. I sincerely thanked him. If your on the fence looking for a auto repair place make sure to give them a try. They seemed very genuine and caring. I’m gonna make sure to take my car back there anytime I need a service. Thanks!

We have been going here for about 25 years and have always had great service. We trust them, and they stand behind their work. If we have them do the maintenance that Honda suggests, we have very few unexpected issues. Some mechanics may charge less, but very few are as well trained, experienced, or thorough as Westlake Independent’s crew. They are nearly always cheaper than the dealer, and much easier to work with. They have been very helpful to point potential problem areas, and to help to prioritize which need to be done now, and which can wait a few thousand miles. We have also purchased 3 cars here, and have been quite satisfied.

LOVE these guys! Way less expensive than having the dealer repair (no surprises there). I went to have my brakes done and they do an initial once over on the car to see what other issues there may be. I have never had major service done on my car so I was expecting to have them find a few things. They made me a list, but didn’t pressure me to do anything besides what I came for. (Brakes). They also advised me to replace the rotors which I also suspected might need to be replaced.
I asked them for my own piece of mind how I knew it was time to replace and the man took the time to explain it to me rather than brush me off. He showed me what to look for and also told me about another customer with the same car who frequently had to replace rotors. (The acura TL-​s 2008 eats rotors up). He could have brushed me off but none of the guys were satisfied until I was comfortable with the answers.
Bruce is always super nice and very concerned with good customer service. I shopped around so I know their pricing is fair. They also dropped me off around the corner so I didn’t have to wait in their office while they were repairing my car.
I was recommended to go here by Howard from Phantom electronics.
This shop has my business from this point forward.

I have had a humming noise from my front wheel side for months now. It was getting worse so I talked to a coworker & he suggested to see Bruce, founder of westlake independent auto. With myself talking to Bruce about my problem, himself going on a test drive to diagnose the problem, to getting a great price (compared to two other price quotes i had for this problem).This is such a great place to get this work done for my car. I had no appointment, it took hours but it was worth the wait. Every person at this shop was friendly, honest and got my car fixed with no attitude or disrespect at all. Thank you again. I will definitely return to this shop including giving awesome referrals to anyone to go here with car problems!

Brought my car in with engine trouble, was told it had a leaky coolant hose and a blown head gasket and that I shouldn’t even drive it off the lot (they also charged me $ 250 for this assessment and to replace the hose). The bill was going to be over $ 2000, so I called around for a second opinion.
I’m glad I did. I found cheaper prices on repairing a blown headgasket, but not only that…
When I took the car to another shop, they found nothing wrong with it. I took it in again, still no problem with it. I waited for nearly a year, just in case Westlake Independent was right, and the head gasket was going to explode, but so far its running like a charm, so I’m not sure how they misdiagnosed it.

We’ve been going here for over 20 years. Great service, fair prices, and friendly staff that is keeping you up to date on how the work is coming along.

Pretty honest group of people running the show there. No complaints from any of my service visits.

After having been to the local Honda dealer, a friend recommended I give Westlake Independent a try. I had a problem with my door not shutting all the way. Honda told me that to diagnosis it, it would run me $ 115…but later told me it would run about $ 350 to replace the part needed. I gave Westlake Independent a shot and the service manager, Chad Hitch greeted me by name when I came through the doors. Having owned a business, I have always appreciated good customer service! Chad quoted me $ 141 to do the same repair. I waited an hour and a half for my car and when I came up to the front counter to pay my bill, I was pleasantly surprised to shell out $ 11.51. Really? These people could have easily charged me the $ 141 and I would have been thrilled. I highly recommend this company and I will not hesitate to use them over and over again!

I have had my car repaired at Westlake Independent for over 20 years, and have been extremely satisfied with their service. I have stayed with them because their work is reliable and the prices are fair. They have been honest about what needs to be done on my car. I do not want to be stranded someplace because my car is not working. I know that when Westlake Independent fixes my car, I can depend on it to work properly.
The shuttle service is great, as I can be dropped off at my home or office. Bruce, Craig, and Chad are wonderful to work with. I highly recommend them. It is a great company that provides honest and reliable service that you can depend on.

Absolutely the best experience. Thorough, accurate, professional and honest. Shuttle service that’s prompt and direct to your home. Polite and gives the impression that they truly are glad you came there. Does not try to push repairs you don’t need. Highly qualified and trained staff. Could’ve ask for more. Way better than a dealer. I highly recommend Westlake Auto. They should have six stars out of five.

It’s a pleasure to provide a positive review of Westlake Independent. We have always been very pleased and satisfied with the service and personal attention that Bruce and Craig … as well as the staff and the service technicians … have provided us over the years.
The quality of their work is second to none. Also, we trust their judgment and suggestions. In fact, we prefer to bring our Hondas to them over the Honda dealership in the area. They back their work and are very response to our needs. We highly recommend Westlake Independent.

This place is great! I would never really think I would say that about a car repair facility. They saved us hundreds compared to what the dealer was going to charge us for the same exact repair. They even kept us from having unnecessary repairs done that were recommended by the dealer. It did take longer than expected for them to do the repairs, but it was fine with me. I think the money saved, and the awesome customer service makes up for that extra couple hours I had to wait. I strongly recommend these guys!

A while ago I brought my car in for service, waited in their lounge, saw my car parked out front after twenty minutes, thought the time was so short other work surely needed to be done. Besides, they know I am here and the guy up front hasn’t called me, right?
After an hour of waiting didn’t see any activity on the car and went to the front and asked if my car was ready. They said yes and handed my my keys as if I had just walked in. I think the guy’s name was Chad.
So basically I wasted an hour and the original problem was never fixed. Wrote a review on them in the past but they typically bury poor reviews with contrived positive reviews immediately. Suspect they have an internet image surveillance program.
Go to the dealer, it’s pretty much the same price as this place and they’ll do the job right the first time.

There are so many good reviews in here. NO bad one’s.Nothing to taint a Repair shop that has over 25 years of service excellence. I was a customer 5 years ago and stopped going. But because my other repair shop did not do wheel balance and an engine check light came one for a third time. I decided to return. Chad took a look at the vehicle first (1999 Honda accord coupe) found it need new timing belts, which I let him fix, had a suspension which he said was the cv boots, had him fix. and told need a new clutch and clutch bearing (at a cost of 1600 dollars, I decided to wait). He found he battery almost dead, since it was under warranty replaced it for free.
When I drove my car off the lot (cost of about 1200 dollars). The clutch made a
terrible sound (like a grinding when accelerating,) lots of enigne vidbration and a booming in the clutch. I turned around told him the what I was hearing. Me and one of his mechanics drove the car and said it was fine, but I needed a new clutch and bearing. There was also a rattling coming from the front suspension. The battery went dead the next day and the car could not be started without a jump start. Called the AAA and they referred me to David Lugwig Automotive Service Specialist, he told me to have it towed to Westlake Independent to have repaired, He’d give me a free tow When I got there Chad, Craig and Dave where there. Craig said the problem was a bad battery cable which he’ll replaced or free. I told Dave I’d have them repair the car. Then next day the car started and ran, but the same problems where still there. I asked Chad how much a new bearing and clutch would cost, it went up, 1900 dollars! I said no thank you and took it to Camarillo Independent He fix the clutch and bearing for 1400 dollars. There are Still suspension problems, a broken engine mount, rattling suspension parts i front end. (after paying 0ver 3,000 dollars in repairs can’t afford suspension repair).
Westlake independent DID damaged the engine mount, Damaged the clutch, he put the timing belts on too tight and the timing belt cover was not grounded.
I will NEVER GO BACK TO THESE CROOKS AGAIN!
UPDATE-​Took the car to Pacific Frame and Alignment –Repaired the rear motor mount and two front stabilizer bushings-​cost 395.00 dollars. Car runs fine! Now working on getting my 1700.00 dollars of damage money from Westlake Independent!

These folks are the best. Craig and Barbara couldn’t have been more attentive, personable and professional. Not just to me, but to others who were in or called into the shop while I was there. This is so important, as it’s baffling and troubling how many businesses treat customers like they are an expendable or an annoyance.
MOST IMPORTANTLY, Craig had an easy opportunity to do unnecessary work, but he showed remarkable character instead. I came in because I’d had a terrible grinding noise coming from my front brakes. Past experience made it obvious to me the pads had worn down to the rotors, which were now grinding metal on metal. After taking things apart, Craig told me I have at least another 7,500 miles on my pads and that I must have gotten a rock or something temporarily caught in there. He didn’t even charge for the time spent taking things apart. Cannot more highly recommend these folks and I have definitely found a new shop for my Acura. Cheers all.

Westlake Independent Honda is awesome! Everyone from Alyssa, Chad to Bruce! Shoot and the driver Allen (?) everyone is knowledgeable, friendly and professional. I have had my Honda Civic since 1996 and it has over 200K miles over it! Now my high-​schooler is driving it! We love our Honda (BTW: her name is Rhonda!) and since we moved here from Pasadena over 6 years ago, we found somone we love…
I’m sad that they do not repair BMW’s otherwise we would have that car there as well!
These guys are super honest and know what they are doing… they actually keep a hard copy of your cars records like the drs office!
Someone gave them a 4 star becasue the oil change was overpriced… here’s the thing… it is a little more however… they NEVER try to upsell you on other services, they keep track of your cars maintence history, these guys have plenty of business and it is not becasue of the higher oil changes, it is becasue they are great and folks keep coming back!
Thanks everyone @ Westlake Independent!

Westlake Independent is the best! They are honest, upstanding, and reliable. My family has been taking our cars to Westlake Independent for over 15 years, and we have been consistently satisfied with the service.
Everyone who works there is friendly and they really go out of their ways to help you out. There have been several times when I had major issues with my car, and they not only offered the lowest and most competitive prices, but they make sure that your car is in great shape when you get it back, and follow up with you to assure that it continues to be so.
I feel very lucky to have a reliable and trustworthy place to take my car, and I highly recommend Westlake Independent to any Honda/​Acura owner!

If you are a Honda/​Acura owner the ONLY shop you should be taking your vehicle is Westlake Independent. If you’re already a customer of theirs, then you know what I’m talking about.
If you’ve never taken your Honda or Acura to Westlake Independent, do yourself a favor and when you’re in need of an oil change (or more), try them out, just once. I guarantee you will be a customer for life.
Convenient hours, the most honest and experienced technicians (some who have been with the company for over 10-​years), friendly and ethical management (want to talk to the owner, Bruce? Just ask for him, he’s most likely there), and not that you’ll need it, but their work is warranty backed and they are one of the few shops in the area to be AAA Approved!
Don’t take my word for it, trust the owners of thousands of Honda and Acura vehicles who also don’t go anywhere else!