Teri Pacitto-RE/MAX Olson & Associates

The following came from a lender Rob Spinosa that Teri has worked with in the past:
Buying First Class
I’ve flown with some great real estate agents in my 15-​year career, but certainly one who deserves a primo seat at the front of the plane has got to be Westlake Village, CA, agent Teri Pacitto of RE/​MAX Olson and Associates. Teri and I have completed a good number of transactions since our inauspicious start in
early 2013, but whether she’s represented a buyer or seller, I’ve observed a few things that make Teri stand at cruising altitude above most of her peers. I would even say these attributes go so far as to slip the surly bonds of real estate and speak to every profession where service excellence matters. This is precisely what has compelled me to take off on my journey here.
But first, please fasten your seatbelts and make sure your tray tables are in the upright and locked position. All of us, at some time or another, have found ourselves in a business negotiation where the financial efficacy of the deal becomes opaque. Though we squint painstakingly at the equation of effort in versus compensation out, we can’t help but think that maybe this is the time we ought to cut our losses. I met Teri on just such a transaction, and I happened to find myself in the position to help her get it unstuck. Within the first moments of our first conversation, which in any other setting might well have been a confrontational one, we were on the same page and knew the deal would get done. The three points below, all of which Teri personifies, were largely the reason why:
A Solutions-​Oriented Attitude
If you want to piece together anything complex, you better have access to, and ability to use, a lot of
tools. In fact, why not make everyone and everything an extension of your problem solving abilities? Teri has done this on every transaction to which I’ve been party. Whether she’s representing buyer or seller the tactic is the same.
Resources and Resourcefulness
Teri has the mindset and means to make stuff happen. I’ve seen Realtors refuse to part with $ 500 to break an impasse on the road to a $ 10,000 commission. Some might say they drive a hard bargain. Others would say they have hard heads. Frankly, I think some of these same agents don’t have a hard, red cent — they are operating out of scarcity. Not Teri. Back in the days when lenders actually had some degree of flexibility and discretion over the credits we could give, I recall covering a lot of lock extensions, paying for a lot of things that went wrong and that weren’t necessarily the fault of the client or me. I didn’t necessarily like doing it, but you know what? The deals got done. The clients went away happy. Often, they later referred a colleague, a friend, a family member. Like me, I would be willing to guess that Teri’s prospects don’t materialize out of the rarified air at 35,000 feet. More likely they sprout from a farm she has long and carefully cultivated by putting first things first and not losing sight of the value of a client over the value of a commission check.
The Crew Will Be Coming Through the Cabin…
Regarding top-​producing agents, how many times have we heard, in real estate, others lamenting that,
«Well, if I had that team of people working for me, I could do $X amount of business too!» OK, fine. Then go build your team, right? The problem is, when confronted with this decision, wherever in a career it is faced, only a handful make the leap and take on the responsibility and overhead. Aviation has its «escape velocity» and so does our industry. But the fact is, to do a lot of business, and to do it well, you need great help. On the other hand, we also appreciate that no client wants to be «handed off» to an assistant. That’s where the real pipeline management and people skills come into play. Available staff? Check. Ability to delegate? Check. Tact in abundance? Check. Teri has long since been cleared for takeoff.
Finally, did I mention that my office is 402 miles, as the crow flies, from Teri’s? I know that if we can
work together as effectively as we do and as we have now on many transactions AND despite the distance, any buyer or seller in Westlake Village, Thousand Oaks, Lake Sherwood, Hidden Hills, Calabasas, Moorpark, Newbury Park, and Simi Valley, can be well-​served by the Teri Pacitto Group.
Both when flying and buying real estate, you put your future in the hands of another. My advice: Choose your professional wisely and go first class.
Rob Spinosa
Executive Loan Advisor
NMLS: 22 343 CalBRE: 1 297 944
Cell: 415−367−5959 Fax: 415−366−1590


1058 Redwood Highway, Frontage Road, Mill Valley, CA 94 941

Teri was the selling agent on a short sale property where we provided the financing for the buyer. Though the short selling banks did their best to make the process and timeline interesting, Teri was helpful and professional throughout and because of her approach and attitude, everything got done. I look forward to working with her again and feel buyers and sellers in her area should give her serious thought as they make a choice on who will represent them for their real estate needs.

I bought my first house through Teri about 18 years ago. I cannot tell you how lucky I was to have ended up with her! She taught me about about the process of real estate, what I should expect from my realtor, was patient, answered my millions of questions, and got me the house I wanted. I later moved out of the house but rented it out and had her handle my rental and act as my property manager for the 8 years that I rented it out. I then had her act as my selling agent when I sold the house during the real estate boom. She was the best!!!
Working with her really came in handy later as I bought a condo in San Diego, which I later rented out as well. In the case of the sale and the rental, I ended up with terrible realtors. Lucky for me Teri had showed me what I should expect from the process, and, not feeling intimidated by the «experts», took over the handling of the process myself and even fired one of them. I wish Teri had been closer by. I recommend her 150% for any real estate transaction out there!!!
On a personal note, even though she’s likely had hundreds of clients since we worked together, she still apparently remembers me as I just got a recommendation from her on LinkedIn! That’s just how she is!

I liked Teri the moment I met her. I had just worked with two real estate agents who were unethical and dishonest. I was ready for someone with integrity.
Here are a few of Teri’s strong points:
She cares about her clients. I felt that care from our very first meeting, and then throughout the three months we worked together. Money is not the bottom line for her– her clients are. Very rare.
She will fight for you tooth and nail. We were dealing with some unscrupulous agents. I watched her like a mama bear fight to protect my needs. She is a powerful warrior. She inspired me.
She’s wise, honest, patient, and kind. I feel very grateful to have known her.
I highly recommend her.