Quest Diagnostics

Take the time and go to the Thousand Oaks location. Went into this is office for a simple health screening at 1:30 PM. Two people ahead of me when I arrived. An hour later and now with a full office still have not been helped. Saw a young girl go to ask a question and was told to sign in an sit down. Only one person working, makes no sense when you actively say walk-​ins are welcome. Decided to leave and walk-​in at the Thousand Oaks location: in and out in 20 minutes. Will not go back to this location. The negative reviews are true about this place. Either get staffed or no longer accept walk-​ins.

This facility was okay up to the end of 2015. What happened?
On four occasions I was displeased, so… I walked.

1−12−16
Unbelievably aggravated!
Via phone set up my appointment at 8:41 am this morning. Was given a confirmation number for my 11:45 appointment.
Showed up at my appointment scheduled appointment time. Waited patiently until 12:30pm — to be told that the office was closing for lunch. Please return at 1:30pm.
Returned at 1:30pm only to find out that I needed to sign in again as they accepted walk ins ahead of me.
What ever happened to first come first served???
The lack of communication in this office is absolutely ridiculous!
Even though they were under staffed today — which is understandable — the incompetence was over the top pathetic!
Advice to self: USE A DIFFERENT QUEST OFFICE. Did not appreciate having my time throughly wasted!.

Been sitting here for over an hour with no communication about when my simple blood test will be taken etc. this type of «customer service» would be death for most businesses

Took my nervous wife to this facility for blood tests at 11am. Nice waiting room, efficient staff, no real wait beyond registration and five minutes of chatting and holding her hand. Sat next to wife while she anxiously instructed the phlebotomist to go easy. Surprisingly, a deep exhale but not another peep out of the wifey after Stasia F followed instructions and found a vein that was «approved.» I thought we were going to have a hyperventilation disaster on our hands but it all went very smoothly. It made the rest of the day pleasant. I highly recommend this Quest location!

Always a long wait. Always «short staffed». Closes for an hour at lunch so if you are a busy person too bad. You are at their mercy. It’s bad that they have monopolized the market. Would love to know of a better option. HATE THIS COMPANY

Was a walk-​in, waited 30min for my name to be called but it was a Mon afternoon and they were very busy. Seems like a lot of pissy people come here so I feel bad for the lady at the front desk. A lady came in with a bag of $hit (literally, this is the only place I can put that in a review so just let me), but they couldn’t take it since it wasn’t hers and she didn’t have the insurance card/​etc so she stormed off and almost tripped over me (in the chair behind her), other people get pissy cuz they want to ask questions instead of waiting patiently for their name to be called like the rest of us. If you go here, sign in, sit down, and shut up!!! Once my name was called I was in and out in 25minutes including blood drawn & having to call Dr. Cuz they doubled my order for a 24hr. Urine test, so I’d say that’s pretty good timing on their end. Only reason I’m giving 4 instead of 5 stars is the poor lady at the front desk is so worn out and beaten down (& wears it on her sleeve with every interaction with the pissy people she has to deal with) that I think that says something about her employer as a whole… They need more manpower

Mediocre customer service. Nearly impossible to make an appointment with their automated line. Had to come back 3 times to finally get my blood draw Recommend going elsewhere

Great Quest location. I got here at 9:15am, they took me right away, which was great because I was fasting and I definitely have a bit of trouble when my blood sugar low.
Everything was quick and clean, I’ll definitely be coming back to this one instead of the Agoura location.

The people that work there are good and very nice, but it’s impossible to actually getting a human being on the line when you call. I needed to know if my order was there before driving there, but the automated system does not allow for any human interaction. Very frustrating!

I went in for a test for a new job. Nobody in the waiting room and I was in and out in less that 15 minutes. Super fast!

The blood work was great. the billing is a nightmere. I may have to take my business elsewhere due to the horrible billing. You cant through to the billing dept. They billed me twice.

Great office. They have very welcoming, professional employees and are able to get you in and out in the matter of 15 minutes. Unless you’re like me and have to have the glucose test (that takes 60 minutes), but either way they have great all around service

Really good location. Can usually get in and out quickly and you can book same day appointments.