Thrifty Car Rental

Absolutely Horrible Customer Service! Had a car rented for my parents who were visiting from out of town. We showed up and Thrifty told us that even though we had a reservation, they didn’t have a car… seems like someone that rented before us decided to keep it longer than expected. What, they only rent one car at a time? What was worse, is that they had absolutely zero remorse and took zero responsibility. They said it was the previous customers’ fault, and that they had no responsibility to try and find us another car. I felt like I was in that Seinfeld episode… they knew how to «take» a reservation, but they had no idea how to «hold» it. Mistakes happen, I get it – but to basically tell me to «f* off, they weren’t going to do anything to help» — I will tell everyone I know never to rent from Thrifty.