Philly Pretzel Factory

Pretzels are OK. Employees are ridiculous. Who owns this place? When we walked in, the young man behind the counter was just staring at us without saying anything. His whole demeanor was «I am to good for this». He was purposely very slow and created the long line of customers. He gives me my order without any souses that included. I ask him for cheese dip and he start moving even slower expressing how annoyed he was. Then a lady comes from the back room screaming on the top of her lungs, in Spanish, on cell phone. I understand a little and it was family problems. And this with a store fool of customers.

Recently ordered a bulk stack of pretzels for a school event I was running. Order a few days in advance, and they’ll have your box ready for you at a designated time.
Delicious pretzels — soft, hot when you pick them up, and just the right amount of salt where it isn’t overkill.

Love this place. Great go to for parties and is always a hit. Who doesn’t love a soft pretzel!

Yum! Great party trays and individual pretzels. Good service too. We love the dipping sauces.

Updating my review– they did a great job with my big order. Preorders were done right! Thanks!

Philly Pretzels may taste the same in all of its franchisees but this one in Westfield stands out for its customer service. After purchasing, the manager (or owner) makes sure the customer is satisfied. He offered us 2 free pretzels after we bought only 3. He said its the special that day. And then while getting the mustard, he offered my son a free cinnamon pretzel because we haven’t tried it. We’ll definitely come back and recommend this place to friends.

The perfect party pretzel place.
Philly Pretzel Factory has been a place I’ve been patronizing for a while now. They offer great party pretzel trays that are absolutely the hit of every event I’ve brought them to. For a mere $ 30, you can get a full tray of perfect little baked morsels of happiness that become the best appetizers for a party of 10 to 20 people with multiple dip options including a variety of mustards, cheeses, and chocolate dessert dips that are always a smash hit.
Their locations are very convenient in the central Jersey region and become more abundant as you make your way towards Philadelphia. If you’re not a cooker like myself and you’re looking to bring some form of food other than the occasional box full of alcohol, Philly Pretzel Factory offers some great options with different sizes to make for the perfect knotted bliss snacks. I also highly recommend that you go for at least one chocolate dip because while at first some people may seem off put by it, once you get that sweet and salty flavors mingle in your mouth, you’ll be diving into that chocolate pit with every positively pallet pleasing pretzel bite.

The new owners are great people. They really take time with each order. The pretzels are always fresh and soooo good !! Staff is very welcoming and helpful both on the phone and in person. They make suggestions and offer samples of new items. Understandably, since they are made to order fresh you need to give them a small heads up on what you need and when. Best of Philly’s shops by far. Place is always clean and you can tell employees love their job by their positive attitude. Never disappointed here. Always a hit. Lately, I have taken them as a’ «thank you» to hospital staff who told me they were grateful (and so sick of donuts).Thinking of expanding to birthday parties, parent teacher functions and my book club. They are great at picnics and bbq’s where the cold beer is flowing.

I always order in advance for work events and these are always a huge hit! I always get the mini tray which I think is very reasonable and my favorite sauce is the cinnamon sugar. They open early which is helpful as I pick them up on my way to work in the morning.

Always sold out on Football Sunday. Order in advance.

I am from Philly and frankly these pretzels are much better than the frequently cold or partially stale pretzels sold there. I was unsure there was a lasting market for them in Westfield, but they have gained a sizable following and for good reason.
Excellent pretzels; very nice people; reasonable prices.

This is a great alternative if you’re looking to bring something to a party or get together. Fresh baked pretzels with tasty dips. It’s been a hit any time I’ve ordered a platter. Plus, it’s right next to a liquor store with a great beer selection. You can’t lose here people.

Awesome pretzels A++++
Great platters for any party.
Daily specials get 3 with a drink for $ 3, can’t beat the price.
Honey mustard is my favorite dipping sauce and they have many to choose from.

Great pretzels at a great price and the people there are very nice. Will surely go back often!

I work in New York City, so every day I see pretzels at Hot Dog stands and in Port Authority Bus Terminal at snack stands. However, I had no idea that not too far from me in Jersey was a store completely dedicated to pretzels! The concept here is simple: tasty pretzels with some type of outer coating or sauce for flavor. They make individual servings of pretzels or gigantic platters of small pretzels with an array of dipping sauces, mostly focused on mustards.
The store front is quite small, with only a small area to walk in and order while most of the facility is dedicated to the baking process. It was fun watching trays of pretzels being prepared for the oven and then others getting piled up to form a party platter. I wondered if anyone would ever get them, so I was pleasantly surprised to find a couple preorders being picked up in the time I was there.
I picked up a cinnamon sugar pretzel and it was really nice. The outside had a nice crust while the inside was chewy. The cinnamon sugar was balanced nicely, allowing it to be sweet and have some spice all at the same time.
I would definitely consider getting one of these platters for a get together some day, and I’m interested in going back to try some of their other pretzel offerings. A nice place for a quick snack or for a party platter.

Best pretzels ouside of NYC!

Yummy fresh pretzels and great for a party. They make party trays which included 3 different sauces, such as cheese, cinnamon and honey mustard. This place must make a killing during the holidays. I wish they had something like this on the west coast.