CME Federal Credit Union

I had fraudulent activity via pay pal account that took my account negative. Paypal fixed their side immediately… Taking the account to 0… however CME will not reverse the overdraft fees even though I sent the emails to them from PayPal. Today they closed my account because I refused to pay the 72 dollars for ACH overdraft fees that they told me to tell PayPal to pay. They sent the closing letter July 7. closed the account July 8 but I didn’t receive the letter until July 9^th that had so called options to keep it opened but unknown to me the account was closed before I got the letter. I do not recommend CME. I’ve had better customer service from the big banks… sad but true.

I try to be understanding when things happen, but I have never been treated so poorly. The only good thing at CME is a few of the associates.
To begin with, I signed up online, was emailed the forms, but my computer was acting up so I couldn’t fill it out online. I printed the forms out and brought it to the Westerville branch. I was told I was good to go, and should receive my debit card and information in about 14 days.
14 days later, nada. So I called the branch, the person who I talked to said the account was closed because I did not return the forms. I asked how that was possible since I turned them in at the branch, and the person said they didn’t have them on record. Was very standoffish and uncaring.
I was pretty annoyed so I went to the branch. The same woman who accepted my forms was there, and I told her about my account being closed. She apologized and looked to see what was going on. The person handling my account did not receive the forms via email, and didn’t check that I had turned them in in another format, so closed the account. The woman at the branch was so sweet and nice, that I decided to go forward with an account. She called and set everything up.
Fast forward a few months and I received cash for my birthday. Bright and early I go to the atm to deposit the cash. Never had a problem before. Inserted the money, it was counted, and the screen glitches out. The atm locks up, the screen goes black for a few seconds, then comes back on. It spits out part of the money I deposited except for $ 100. I mess with the atm, but nothing comes out. The branch isn’t open, so I have to wait. They open and I immediately tell one of the tellers what happened. They say they will do an atm audit and will call me. Take my info and I go home. Several hours later I get a call that the cash was not found. I go back to the branch to find out what I’d going on.
The branch manager shows me the video and basically calls me a liar. I didn’t fan out the money prior to inserting it, so the exact amount cannot be determined. I understand being skeptical, I had opened the account a few months. But the amount of contempt emanating from the manager was palpable. He said they would do another audit, and would call me.
Around 5 I receive a call from him, that the cash was nowhere in the atm, it was taken completely apart. I ask how the machine could eat $ 100, and he says «I don’t know what you want me to say». I ask for the number to his supervisor and hang up. I call the supervisor, and leave a message. To this day I have never heard back
Fast forward to Monday and I receive a call from the woman teller, saying they found the $ 100 in with the checks. She apologized profusely and told me that it was credited to my account. Now the problem with this? She called, NOT the branch manager. So I call the number she gives and tries to explain further. I told her as politely as I could that I want the branch manager to tell me what happened. He gets on the line, never apologizes. But tells me they found it in with the checks. That’s it.
If the branch manager had handled this situation in a professional manner, I would not be writing this review. In closing, I highly recommend staying far away from the CME Credit union.