Michael Cox was nice when he did the estimate. That was the last time I ever saw him nice. He was extremely rude and did sloppy work. Do NOT sign any contract that doesn’t specify that you must be happy with the work before payment is made. Don’t fall for the line about the tile warranty is on the manufacturer and he can’t guaranty them. Tiles usually fail because they are installed poorly. Do NOT skip the permit and inspection process. If it cost more then PLEASE have it done. It is there to protect you from people like Mike. He charged me more than verbally quoted. Do not ask him to change anything without having it in writing. He left the job for long periods. He told me he was not going to finish the job with many things wrong and unfinished, demanded payment and threatened me.