Village True Value Hardware

I have been going to this store for close to 30 years. Today I went in because I needed help getting open my old garage door opener so I could change the battery.
Bill W did it for me free. I just paid for the battery. I also bought several other things because of the incredible amenity of having these handy people available to us.
If you haven’t had something fixed there, you are missing a very special offering.
Won’t find anything like this at the big hardware stores.
And while you are there BUY some other things you need. You might pay a few extra dollars but only a few and they are helping a lot of people!

GREAT neighbourhood hardware store! If you want something just go in and things are pretty easy to find but one of the most helpful people there is definitely Bill. He is very friendly and he will help with anything he can.
I had to return a water filter because it did not fulfill my requirements and they were friendly and gave me my money back without hesitating. GREAT service!

Very disappointed with the service at this location. Dropped off a door window frame that need new safety glass. They said it would take just a few weeks. Now it’s about a month and a half and the store has to «light a fire under their butts» to find out what’s going on. What the heck! It’s getting cold out and I need my 3 season room closed up! It doesn’t take this long to make glass. The service here is terrible, I wouldn’t recommend anyone to go to this place. Good for home project materials but not servicing windows, lawnmowers, snowblowers, etc.

Village Hardware personnel are always helpful with finding merchandise or giving advice. They either have what i want or are willing to get it for me. Having local merchants I can rely upon is important to me. It is a pleasure to shop there, and Western Springs is fortunate to have this store.

I come here far too often, but as a DIY girl I find their selection and service extremely helpful. You will receive better and more informed information from these employees than you would at a Home Depot or Menards. Each staff has a particular area that they are familiar with so you don’t have to worry about them not knowing their stuff.
There is one employee who isn’t too female friendly, but you can spot him a mile away. If you’re worried, find one of the female employees (as one is part owner, I believe). They won’t make you feel stupid, and they will give you more information than you thought you needed. However, if you don’t know what questions to ask, they will give you all that information so your project can go off without a hitch.
I have also gone in because the guys who work in the back where you get your keys made can provide you with go to people for any service you need done. Trust me, this is the place to go especially if you are new to the area.

I love this hardware store, when I was a kid I always visited with my dad and everyone was friendly, and they even handed out popcorn on Saturdays! Great local service

Yep, I think this is one of THOSE stores. You know, the kind where it’s fine if you’re a guy, but if you’re a woman you couldn’t possibly know how to do anything. I’m not one of those clueless chicks where the only painting or filing I can do is of my nails, so I didn’t appreciate their bullshit.
I went in looking for something for a small electrical project I wanted to do (putting a lamp socket on a longer cord for a hanging lamp). I explained clearly what I needed, I had the old cord with me and was just looking for a new socket. I ended up getting passed off to someone else who tried to sell me exactly what I had in my hand. When I told him the cord was too short and reexplained that I wanted the socket, he told me I could just use an extension cord. No shit Sherlock, I can use an extension cord?! I’m not so stupid that I couldn’t figure that out myself, I didn’t want to use an extension cord. They told me what I want didn’t exist.
I left this store and went to another True Value (in Brookfield — a much better store which seems to be run by 2 women, I’ll have you know). While that store didn’t have it either, they at least directed me to a nearby electrical supply store that did have it.