Zoe & Co

I visited the store yesterday & had a wonderful experience! I was looking for a low back corset to go under my wedding dress & the bridal shop I bought my dress at (in CT) suggested I come right to Zoe’s. The appointment was quick & the sales lady was very professional and knowledgable. I was measured and fitted in a bra first, then she brought me the perfect corset. I brought my wedding dress & tried it on with the corset. They even create a customer profile and store your information on their computer, so when you go back, they know exactly what size you are. The entire experience was perfect!

After receiving a recommendation from a coworker, my sister and I visited Zoe and Co’s Westerly location this past weekend and had a great time.
Fitting:
The fitter measured me and then brought out a «fitting bra» to check the size. She explained everything as she went along, including how a bra should fit, and made me feel at ease. After making sure the fitting bra worked, she brought out several dozen bras in my size and left me to try them on, checking back in occasionally to see whether I had questions. I believe they save your measurement and can look it up the next time you visit their store.
Selection:
One of the only downsides is that they don’t have many «basic» bras (at least in my size, a 30B). Most of the bras I tried on were sheer, lacy, or push-​up, and the handful of t-​shirt bras I tried on were very bright colors. Obviously, they can’t carry everything, that’s just a note for someone who might be looking for something a little more basic. It was fun to try on styles I wouldn’t have considered before. I ended up buying a beautiful lacy black bra that fits me perfectly. They also have a great selection of underwear and loungewear. I was so happy to find a beautiful Mary Green silk romper!
Price:
A few people have commented on the higher price tags on the pieces, which is true. I found the bra I purchased for $ 20 cheaper online. However, I wouldn’t have known what size to order if I’d bought it online, so I was happy to pay more for an in-​store fitting experience and try on some different styles.
Overall, we had a great time at Zoe and Co. I can’t remember the fitter’s name, but she was friendly and enthusiastic from the time we walked in the door to when we left with our purchases. Would definitely recommend!

After a tear-​inducing experience trying to get a bra at Lane Bryant, my sister and I decided to try an actual bra fitter. Both if us are plus size AND big breasted, so bras are difficult to find. And as I said, after a HORRIBLE experience at Lane Bryant, we decided it was worth it to make the trip down to Zoe’s. SO glad we did!
My fitter was Andrea and she was just the kindest and most knowledgable young woman I have met. She measured me and brought me what she called a «fitting bra»…I was concerned because it looked like what so many «big bras» do… awful. But she explained it was just a place to start. She kept bringing me bras until we found the size that fitted properly and then went on to bring me a selection of about a dozen different styles and colors for me to try on. I found several that I liked and purchased two.
I’ve noticed that several reviews complain about the cost of the bras Zoe’s sell, but I firmly believe that you get what you pay for. The service provided by the staff is well worth the price. Especially compared to what happens when you get «fitted» at a chain store.
Being fitted for a bra can be a little awkward, so you need to go in with an open mind and LISTEN to what they tell you. Andrea made me feel comfortable right from the start. I felt I was in very professional and capable hands during my entire experience.
I strongly recommend that if you are an odd size, or plus size, or even a typical size, spend the time and money and visit the wonderful ladies at Zoe’s. You won’t regret it!

I am so happy I found Zoe’s! I have been going here for my bras since 2010 and I live in PA! I make a special trip here 2 to 3 times every year. Not only do they carry my size – NO ONE ELSE DOES and I am not fat – they have ALWAYS been professional and sensitive. I’ve brought friends with me and my adult daughter as well. Everyone has had nothing but fabulous comments. One friend from NJ has come twice!
I can’t understand these negative comments. Honestly, I would (and have) recommended Zoe’s to anyone – even the most critical and fussy of acquaintances. As I am a good client, I’ve had shipping waived for me on occasion and today I was given a bar of handmade soap and a box of chocolate truffles for Valentines Day! Each and every person who has helped me has been wonderful. The lighting and mirrors are fine No pressure to purchase at all. You won’t be disappointed!

Today I went into Zoe’s with my WEDDING DRESS to try on special fitting bras with the usual excellent hands on service. To my dismay, I was lectured for 5 minutes by Fran (who I had never met) about her displeasure with the review I wrote on 12÷2÷13. She defended their position on pricing, despite my explanation that I have seen things in the store that are priced 100% higher than online. She made me feel so uncomfortable and I had no other choice than to leave the store… she was perfectly fine with that.
I hoped my review would spark some sort of customer incentive program or other perks to loyal shoppers, but that was not the case. I have bought hundreds (possibly thousands) of dollars worth of bathing suits, bras and panties from Zoe’s over the years, and was there today to buy what would have probably been at least a $ 150 bra for my wedding, but was turned away. I am so disappointed by what just happened having been a loyal customer for close to 10 years.

Amazing. I made an appointment the day before, and they let me know it would take about an hour (and it did). I went with a friend and we each had our own personal fitter. Mine was Andrea, and she was amazing. I had NEVER been personally fit for a bra in my life and have always been told that I have the most difficult kind of figure to fit. Well, Andrea never had a problem — I had so many styles to choose from I was tempted to spend my whole paycheck (definitely not cheap but these are high quality products that should last for 3 years if well cared for). I will definitely be going back. I highly recommend!

The first time I went to Zoe’s in Westerly, I had an awesome experience with a gentlemen named Bruce. He was a extremely professional and respected me and my dignity. The second time Bruce was not there and according to the info I received today, no longer does appointments. My experience was horrific and I mean horrific! No help in getting the bra fitted, to the point I ended up bleeding, trying to service myself, I might as well have gone to Walmart to try on bras. The young women who took my request for an appointment today was cordial but certainly lacked in customer service skills. I explained that I had less than a pleasant experience the last time I was in. There was dead silence on the her end and no apology or acknowledgment of my complaint… like …“oh I’m so sorry Miss, I can assure you that won’t be the case, we are so glad you have given us another opportunity to service your needs.” So we will see how my appointment goes on Wednesday the 19^th. I’m having some doubts; but willing to give them another shot.
So here’s the rest of the story… I posted the above on Zoe’s Facebook Page, and they weren’t very happy about it. Apparently they deleted my post, but here comes the best part; I posted this on their FB page, as well as my own.
So earlier today I wrote a review of Zoe’s in Westerly. And this is the result of that review. You decide… Wow!!! I wrote a review of the Westerly store saying, I had a great experience and then a horrific experience the second time and am willing to give it another shot due to the great first experience I had. It seems my post has been deleted or reported as spam. Okay. No biggy. But the
n! I receive a phone call saying, «We’re sorry you had a bad experience, but we’re canceling your appointment, so you can take your business elsewhere. Pretty unprofessional if you ask me. What happened to trying to please the customer and redeeming that bad experience and making the next visit, so much more pleasant. I’m shocked!!! Customer service does not seem to be this retailers strong suit.

I had very high hopes for Zoë & Co. I had heard they were expert fitters and had a HUGE selection. I called beforehand to make an appointment and to see if they had what I was looking for in my size (a long-​line bra or bustier for under my wedding gown), and after being assured I was most likely wearing the wrong size, they confirmed that they had a wide selection in my size (42D). When I showed up for my appointment I was barely greeted and had to wait for fifteen minutes. When I was brought back to the fitting room I was measured, brought several bras, and told how to adjust my boobs. Maybe this is useful for other people, but I found it condescending. After several bras she decided (SHOCK) I came in wearing my real size, and tried to sell me the ugly bra she’d fit me in. I walked in wearing a beautiful balconette lace bra, and she wants me to buy a beige full-​coverage? Uh, NO. Besides, I was there for bridal lingerie. Which she then told me would make me look «worse» and when I insisted, brought me two options – a strapless bra not in my size and a longline that cut into the tops of my breasts. She then told me she couldn’t even ORDER something in my size, and when I told her I had called specifically to make sure they carried my size, I didn’t get an apology for driving 45 minutes to be pushed ugly merchandise and condescended to, I was told, «Well. They don’t make what you want.» Perhaps something they could have mentioned over the phone, when I specifically asked, instead of trying to get me into the store so they could squeeze a commission out of me. I have told everyone I know never to shop there, and I certainly will never be back.

Ok they have a good selection of bras I will give them that. I think that before going to there you should look up youtube videos on bra fitting. Brastops videos are very helpful.
I made an appointment at the Westerly store. When I got there I was asked if I could come back in 30. Because I had come down on the Amtrak I had no choice but to wait. So i walked around and came back at the right time. The set up of the changing rooms is really bad. There are no doors, just curtains. The same fitter is working with 2 – 4 people at once and will bring you bunch of bras then go check the fitting of someone else for and then go get more bras for the other person.
If I didn’t know what I was looking for a in well fitting bra, I would be frustrated. Also the lighting is very poor and so you can’t really see the flaw in poorly fitting bra that well. You can barely see yourself in the mirror. It seems like the shop was set up by someone that didn’t know anything about making a boutique store and if it wasn’t for the selection the fact there aren’t that many braseller in the area for large busts or odd sizes then they would be out of business.
After trying on some of the most hideous bra imaginable bras that I wouldn’t buy online. I found one that was pretty. When I asked for the matching panties I was told they didn’t have it in a Medium, but they had it in a large. I said I need a medium. I was just gonna buy the bra at the point. But she kept asking me If i was sure was not a large. Yeah well I had the same bra in another color with the matching underwear I was sure that i needed a medium. But thanks.
I walked out with nothing.
I would go back to just buy bras I would never get fitted there again.

After dinner don’t forget to take a stroll into this place. If you want to set your head in between some big bazoombas they have the pillow for you for just $ 29.
If your more for playing dress up they have you covered (and not covered) there too.