Wells Fargo Bank

I’ve been with this bank for almost two months and I am very happy. I was able to open an account online, and go from there.
All of the tellers are very pleasant and professional. I always have tons of questions, being a new customer, and everyone is patient with me. They pretty much go the extra mile and I appreciate that.
I’ve yet to stand in a long line or wait in a long line in the drive thru. The lobby and waiting area is always clean, and there are plenty of seats in the waiting area. Coffee, water, tea is available as well as hard candy for the kids that may come in with their parents. I also like the fact that this branch is open until 6pm (one of the deciding factors for me opening an account with them).
The only downside to this location is the parking lot. It’s pretty small for a national bank; and the spaces are very small and close together. I did have to drive around about 3 times once because there weren’t any spaces available on a Saturday afternoon. If there was a bigger parking lot, or an additional parking lot nearby, this location would be perfect.

My husband opened a joint account and specifically asked for two debit cards, one for me and one for him. I signed the necessary paperwork and it was returned to the branch. My husband then received his debit card, I did not receive one. However we both received joint credit cards with checks we could use from our credit card account they set up for us. My husband went back to the branch and was told «this is the way we do things, your wife’s debit card will be along shortly.» Within a weeks time I received my debit card with a butterfly design. I thought, why not just send one with a pink bunny on it. My husband confidently told me that he’s sure that if the roles were reversed he would have received a card with a butterfly on it as well. I doubted that. We decided to close the account anyways. My husband went back to the branch to close the account. He was assured the account was closed and requested a verification letter. We did receive the verification letter but a week later we received another one telling us our account was upgraded. We called customer service and they either needed are social security number which I declined to give or the full account number. The cards were destroyed at the bank and my husband didn’t figure to keep the number. So another trip to the branch to find out why if our account has been closed they are upgrading it. Hopefully this trip will be the last to this bank.

This bank doesn’t have a coin counting machine, thus you can’t deposit coins in your checking/​savings. ACCOUNTS CLOSED BISHES. Get your act right Wells Fargo, this shit might fly in Montana or Idaho, but not in Chicago.

Great bank if you don’t mind waiting to cash a check here. They have a greeter that has you sit down to cash a lousy 500 $ check. Was told because they take on high risk customers that they have to verify customers accounts. Isn’t that what a teller is for? Stay away from Wells Fargo.

very good customer service. the only reason why i’m giving 4* is because they are so far away and there isn’t a WFB in the city. the mortgage specialist/​personal banker was very helpful, answered all our questions and explained to us in deep details what we thought it’s a mortgage issue. we didn’t even have to wait a long time for them to see us. (not like some other banks where you sign up and wait for 30minutes or so)

The investment advisor here at the Well Fargo Westchester branch is outstanding. He’s worked as an investment adviser or broker for 30 years. But so what, here’s so what – he reserved three hours of time to meet with me yesterday. Three hours – one on one to discuss, advise and buy stocks carefully. Does your adviser do that for you or does he do the looking at his watch thing and say in his best Harvardesque voice, «Well, I’ve got another appointment in 5, I’ll get back to you in two days eh?» My adviser is personable, not just a straight business talk man, he gets serious when he needs to be, says call me any time, makes appointments with me whenever I need to, and I don’t feel funny asking any question. «I am here for you to make you money,» he always says. Additionally, I learn from him. At times he gives me perspectives that I haven’t thought of before that help in the decision making process. He gets his price quotes within seconds, he isn’t an uppity up-«I know so much” — schmuck, and he doesn’t talk Wall Street babble down at me. I matter and he wants me to understand. I appreciate those traits. No trade fees just 2% or $ 125 per quarter which ever is higher. I’m fine with that if he continues to treat me as he has and makes enough money for me to hit the goal we both have come up with by December in this down market. So, so far he’s getting and Wells Fargo is getting five stars.