Nassau Animal Emergency Group

They really deserve ZERO stars, but I couldn’t post unless I gave them 1.
I have had previous experience with this «hospital» & in short they S – K! Living in the neighborhood for over 25 years I had the unfortunate circumstance to have had to visit them more than once (although LUCKILY enough my primary veterinarian was able to handle most of the issues arising with my beloved pets). On the rare instances that I did have to visit the facility (nights, weekends & holidays were not times my regular vet was open) all I received was COMPLETELY inadequate service! The people who work there are incompetent, rude, obnoxious & sarcastic just to state a few flaws (although I could write a book)! They lack compassion (which is a REQUIREMENT when in any health related field), knowledge, professionalism, & even the BASIC manners that most people are raised with!
They are a MAJOR ripoff; charging for services not performed & charging in excess for services that are performed (though not satisfactorily or with the sense of urgency an ER is supposed to have)! All they care about is MONEY – it is to be issued UP FRONT & if you don’t have it they WILL NOT make any arrangements & your pet will suffer. They call themselves NASSAU ANIMAL EMERGENCY GROUP, but the word EMERGENCY implies expedient care 24÷7÷365 which they ARE NOT! Recently I was told I had to pick up my pet because they «all have other jobs». The ONLY person who seemed to give a s. t was one of the techs who saw me come in; I was beside myself & crying an ocean & they offered to get me some water. Other than that I got dirty looks & nasty remarks both from the staff & the veterinarian (who coincidentally was the one who spewed the remark about the «other jobs»). They guess at diagnoses (IF you are even given one, which in this instance I was not), but feel they can treat you however they want to because for most people they are the only option given the fact that the mere reason you are there in the first place is because your regular vet is unavailable. In essence their thinking process is since they have you over a barrel (it’s the middle of the night or the weekend), you love your pet & would do anything for them, you won’t question the charges or anything else that comes with them! My advice: GO TO LONG ISLAND VETERINARY SPECIALISTS, 163 SOUTH SERVICE ROAD, PLAINVIEW, NY 11 801, (516) 501‑1700, WWW​.LIVS​.ORG; they are wonderful in every possible way. They are expensive, but they are worth their money!

I feel this place is a huge rip off the vet didn’t even know how to use their limited equipment. I went in with a serious problem of my dog shaking and not being able to see. I paid 700 dollars and wasn’t even given a diagnosis. They claim to be an emergency vet, but they have the bare minimum of equipment and no ICU. So since they are the only ones available close to our area, I guess they feel that they can be over priced and incompetent. The only plus is the staff other then the vet and front office girl’s is that the other staff was very nice. I was crying walking in with the dog and the 1^st question by the B@*$% at the front desk is do you have the $ 125.00 up-​front fee. I would recommend the Emergency vet in Plainview they have an ICU, equipment and standards you would expect.

We brought one of our cats here a few months ago on the advice of Dr. Kornet at Mid Island Animal Hospital. He’d been seen the previous day for a urinary blockage, and I found him straining in the litter box. Since the two hospitals are affiliated, Dr. Kornet was able to call and give the emergency vet a heads up.
The veterinarian who examined our cat was very gentle and thorough with him, and she very patiently answered our questions and addressed our concerns. The tech she worked with was excellent too. This cat gets very grumpy at the vet, and I expected him to scream bloody murder when a new doctor examined him, especially in his state, but the doctor and tech handled him so skillfully that he hardly complained.
The parking lot is tiny, you might have a long wait (just like at the ER), and you will probably pay double what your regular vet charges, but they provide an essential service after hours and on weekends, so I really can’t complain.

First of all, they overcharge. You will pay twice the normal price just because you have an emergency. Secondly, the veterinarian technician will present you with an estimate for the procedure. The estimate will have procedures and expenses/​fees which are unnecessary. If you ask any questions, of the veterinarian tech or the vet, they will tell you to go somewhere else, knowing full well that you have an emergency and no choice but for them to take your pet and for you to sign and pay the bill. In other words, keep your mouth shut and they will treat you fine. Ask any questions and they will make up reasons as to why certain procedures or meds are necessary. The first time I went there, my regular vet was on the phone with me and explained to me that I didn’t need certain procedures, and I convinced them to let me take my cat to my vet’s home after they unblocked his urethra and flushed it out. They were going to charge me an extra $ 1000 to keep him over two more days. When I brought my second cat in for a similar procedure, they charged me $ 1700 to unblock him and keep him overnight (total of 15 hours). There’s something wrong there. When I asked the vet to explain why my cat would receive 8 injections over 15 hours (at $ 400), her explanation was bogus. She claimed it was for antibiotics. 8 shots of antibiotics over a 15 hour period??? When I said that my cat didn’t need blood work because he had been sedated before and had no problems, she gave me another bogus explanation as to why it was necessary, saying that they needed to figure out how much i.v. fluids to pump through him and that they needed to know what his magnesium levels were. Watch out. They charge you for stuff that seems legitimate but is not really necessary, especially if you’re willing to sign a disclaimer for it and you’re being prudent about the follow-​up treatment with your regular vet. In any event, an $ 1800 bill should buy you a vet consultation that takes into consideration your concerns about unnecessary procedures, and answers your questions, rather than a self-​righteous vet who feels threatened by your questions, gives you bogus answers if you persist, and tells you to go somewhere else. By the way, that vet is Dr. Ryan.