Micro Center

Talk about a CLUSTER. Seriously. I have such a love-​hate relationship with this place.
The bad, first:
1. Store is a mess. I was looking for an item, and found the same type of item in 3 different places in the store, technically 4 if you count the fact that I found it at different ends of the same isle.
2. Their stock system sucks. If you see the site stating they only have 1 – 3 pieces of an item in stock, its a total crap shoot as to whether or not they actually have that item.
3. They want all of your personal information at checkout. This is more annoying when the line is 25 people long, and instead of just trying to get people moving thru the line, they are busy trying to extract peoples home phone, cell, home address, email, etc.
4. The guy in charge of the computer department has an attitude. Just not a nice dude in my experience.
The good:
1. There really is no where else, brick and mortar, on the island, to get a lot of the stuff that they sell. Thats good.
2. They will price match items on Amazon Prime that are sold by Amazon. That’s also pretty good.
3.They have great deals on refurb and open box items, again, thats pretty good!
4. SOME of the staff are pretty knowledgeable, had a great guy helping me out who knows his stuff and is definitely up on technology.
At the end of the day yes, I will continue to shop here, but truth of the matter is that it will only be for things that I absolutely have to have same day, with Amazon prime being what it is, I can’t see myself coming here for something, parking, and then waiting on a usually insane line when I could click a few buttons and have what I need delivered to my house tomorrow.

Like a moth to a flame, a woman to a coach store, and a geek to electronics. This is my place! This is the department store for geeks! They have everything you can possibly think of! If your building a new rig, they have cases, processors, mother boards, etc,. Old parts, and new parts! They also have all sorts of accessories. They also carry consoles and games and accessories for those as well.
They also carry desks, tools, printer ink, toner. I mean the list is very extensive. They always have DYI specials for those that like to build their own computers, such as my self. The staff here is helpful. I also understand the need for a security guard as there are expensive items throughout. But the guard has to understand too that we are customers and should be treated as such. This is my only grudge because the guard does interact with customers. Other wise there deals are great, as well as the items they carry as well.
In the words of the terminator «I will be back!» LoL

Recently purchased a new computer at Microcenter in Westbury and the salesperson Max helped me and was excellent; very accommodating and patient. Max even provided his cell phone # if I had any questions which I used and he responded via text & voice. I also had some exchanges and returns which was an overall smooth process. Will definitely go back!

Came in today to purchase a laptop and the experience was great. Completely satisfied with my purchase. Great customer service. Brandon helped us choose a laptop that filled my needs. He was extremely knowledgeable about the different products the store had to offer. He was very unbiased and tried to the best of his ability to genuinely help us. The manager personally introduced himself. All in all, a very personalized and pleasant experience.

I have always liked Micro Center, they have a great selection, and are one of the last stores where the people who work there actually have real knowledge of the products they are selling. I never have trouble getting someone to help me.
It reminds me of a better version of the old Compusa. Stores like this are important to keep around because you can’t always just go on Amazon, sometimes, you need advice and guidance on the right product to buy!
It is clean, well laid out, and they parking lot is gigantic.

This review is for Micro Center’s online tech support…
I purchased a Winbook Security DVR about three years ago and forgot the admin password (after it was changed during initial setup). Contacted Micro Center’s online tech support and they were able to provide me a super admin password.
Eventhough I needed to provide proof of purchase for the DVR (which I couldn’t), they were able to find a record of my purchase in their database.
The tech person was very patient and helpful which made me a believer that Micro Center stands behind their products.

Micro Center is FAO Schwarz for adults.
For tech enthusiasts, they have, and I am not even exaggerating, everything. When you make enough trips to Micro Center, you kind of take for granted that whatever it is your need for your build or your project is in stock and easy to find.
Possibly the only thing more remarkable than their selection is the store’s no-​nonsense feel. There are no giant banners and life-​size cutouts to distract you and tell you what to buy. Everything from the lowest bargain-​basement-​priced parts to the high-​end ultra-​high-​performance parts have their price and specs clearly marked, in the same size font, on the same 3×5 size card. I really appreciate this small detail because it makes me feel empowered as a consumer to make comparison and reach my own conclusions as to what I need for my application and how much I am willing to pay for a marginal unit of utility, performance, or just straight-​up bragging rights. There is absolutely zero upselling and for people who may be less well-​versed in tech, the vast selection and no clear push for one product over another can understandably feel overwhelming.
The layout of the store is also commendable. Someone with Vulcan logic obviously made decisions about where everything should be placed. Building a computer? The CPUs are next to the motherboards, which are next to the cooling hardware, which are next to the power supplies, etc. Setting up a 3D printing studio? The printers are next to the filaments, which are next to the software, which are next to the scanning solutions, etc.
The sales associates, possibly because they are often so focused on helping each customer before moving on to the next, can be a little hard to get a hold of. Once you have their attention though, they are very knowledgeable and happy to help you out. Like the store where they work, they do not try to upsell or push you to a more expensive product you don’t need or a warranty you do not want.
Yet also like the technology that they represent, they can sometimes lose sight of the human side of their work. I have had several experiences where salespeople have flat-​out refused to hold an item, even for 5 minutes, because i’m stuck in traffic trying to get to the store, or refused to sell something as advertised on the website because the manufacturer gave unclear instructions on item pricing. Store policy they said.
Thankfully, every single one of my mishaps have been resolved fairly. For every 1 employee who has had a negative interaction with me, 3 others have followed up to find a way to resolve our differences. Corporate gets involved, customer relations guys, this is obviously a company that cares about its reputation.
I understand that every business has rules and policies and customers and employees alike have to respect, but I hope more people who work at Micro Center can remember that while they sell cold, precision-​manufactured aluminum, silicon and glass, at the end of the day the store’s mission is to provide a service to customers who are human and who have feelings and expectations that come before following rules and regulations to the letter.

Honestly, I don’t give one star reviews often, but this store is miserable. I made the colossal mistake of purchasing a laptop here and have had to come get it serviced twice already (bought it three months ago) — both times I’ve come here, the customer service for computer repair and tech support takes SO LONG. The first time I waited over two hours for a guy to help me with my laptop.
Now, I’m standing here at the counter for help as the customer service guy goes back and forth between me and two other customers having troubles. Understaffed and rude at the same time. My time obviously means nothing to them, and I would have no problem leaving my computer with them to repair– but there hasn’t even been a conversation about what is wrong with it.
This level of customer service is atrocious and I will never buy a product here again. Wish I could return this laptop and just go to best buy, since they have been very helpful and eager to assist me with technical issues in the past with my previous laptop. Only shop here if you know your computer stuff and can fix it on your own, otherwise, head over to best buy and get taken care of instead of being treated like a fool at this store.

This place is very big. I was a bit overwhelmed when I walked in.
They have great customer service, when you walk in your greeted. The customer service booth has very helpful people who are patient and try their best to assist.
The store is organized and clean. The have rooms in the back for your major purchases (tv, laptops, etc.)
I loved Eric. He was the most entertaining associate I have ever met. He works in the Apple «room» in the far back to the left of the store. I was in there for about an hour deciding on which apple product to purchase and he was with me the whole time. He explained the specs of each item I was interested in and made the comparisons for me. Just amazing.
The cashiers are very friendly and very fast for check out.
I will be returning to this location because I feel much more comfortable with the knowledgable staff.

Certainly alot of stuff possibly too much! Help is hard to find and surprisingly not as knowledgeable as I’d expect. But, pricing is good and they just price matched walmart on a 55 inch tv so just for that I added 1 star.

Micro Center accommodations all technology. You literally can spend hours in this store. Staffing very friendly and very helpful helping me find my items., explained other upgrades options as well. Time spent in micro center., was quick.

Micro Center is a computer nerd’s paradise. You can find just about anything computer related there. I would not recommend this store for the average non-​computer savvy person. As others have stated, customer service is lacking a bit. You can often find great deals on clearance items or previously owned items… Aka… Returns!
I brought my iMac in to have the HD upgraded a while back (simply because it’s a pain to work on them and I couldn’t be bothered. Not because I couldn’t do it if I had to.) The price was reasonable and they did a good job with it. When I got home I noticed several specks under the glass. (You can’t have random specks under the glass when you fo graphic design for a living). The glass had to be removed to get to the HD. Apparently they didn’t clean the glass before putting it back on. So I had to trek the iMac all the way back there so they could remove the glass and clean out whatever debris was under the glass.
Four days ago I purchased a Toshiba laptop. Nothing fancy. Just your basic $ 250ish laptop to use around the house to go online and whatnot. It worked fine for the first few days, and then yesterday I went to turn it on and… nothing! Wouldn’t turn on at all. So I plugged it in for a few hours figuring the battery was dead. Still nothing. I then noticed that the charging light on the computer wasn’t coming on when plugged in. So I figure it’s either a defective power adapter or a defective computer. I am going to try and exchange it tomorrow for a new one if possible. Hopefully it was just a fluke.
So while I’ve had both good and bad experiences with Micro Center, I still love going there and gawking at the obscure selection of everything computer related.
UPDATE: They exchanged the laptop without any hassle which I appreciated greatly. I don’t put any blame on the store for the laptop issue. I understand it happens, and that they have no control of a defective factory sealed item going out. The iMac issue was also forgivable, as the repair was done properly, despite the apparent rush to reassemble the computer. My only peeve was that I had to bring it back (an hour each way) to have the issue corrected with no compensation or discount to make up for the extra time, gas, and hassle being that it was an error on their part. But still… My favorite go-​to all-​things-​computer wonderland. I have upped a star thanks to my no-​hassle return experience. :-)

Love this place for tech items. They have so many useful tech items and gadgets. I’ve gotten great adapters here for my car/​laptop etc.

Why o why is it that the my place you can go to get things you need is also the place with the absolute worst service and customer experience in the world? I absolutely hate coming here unless I really need something right away and then it feels like I waited for Amazon prime anyway. Please please please hire people who know how to talk to other people!!!

This store needs more sales help. 20 or more customers on floor only 2 sales people available, not a good look. Micro Center needs to hire more people.

I truly had the worst experience that I have ever had with a retailer at the Westbury Microcenter store. I purchased a new laptop and had nothing but problems with it. Legitimate problems. The CD drive was installed crooked and sticking out with a sharp edge. The drive did not open smoothly due to the defect. I brought it in and showed the problem to the customer service rep. He noted the defect and then exchanged it for another one.
The new one made a cracking sound at the right hinge when I opened it. The entire display was installed torqued and shifted to the right. You could see it had a crooked lid when the laptop was closed. The screen also flickered with a green tint intermittently.
I exchanged the laptop again and I opened the new one at the store to check it out. I noticed a dent in the aluminum around the display right out of the box. I let it go because everything else seemed okay. After two days I noticed that the headphone input didn’t work. I brought it in and a few of the sales guys checked it out. We tried three pairs of headphones. It didn’t work.
While I was in there we tried to test the headphone input on the display model and it would not even boot to Windows. The floor model was broken too. There are also many people writing about manufacturing defects with this model online.
Now it’s rare but stuff like this does happen. It is an inconvenience to me. I wasted hours of my time. The real problem here is the way that I was treated by the store manager. Not a nice person at all. He did not stand behind the product and didn’t even acknowledge any problem. He stated that there was nothing wrong with the computers I had. He insinuated that I had somehow caused the defect with the headphone input and stated that the other laptops passed inspection by his tech. These laptops had significant manufacturing problems and he is going to resell them as is. Do not buy open box from this place.

Note: I am an Asian-​American — this has relevance in the 2^nd half of my review.
Stores that sell PC parts have become an incredibly rare commodity. As a resident of Connecticut, I used to envy New Yorkers who have local access to Microcenter brick & mortar stores since we don’t have anything here except for Best Buy (which barely qualifies as a PC parts store).
The hour or so drive from lower Connecticut to Long Island isn’t too bad if one strategically plots out the purchases to negate any loss in gas/​time (especially since Microcenter sometimes has deals that beat even Amazon & Newegg).
On May 25^th, 2012, I did exactly that and purchased two CPU & Motherboard combos. The system e-​mailed me indicating that it was ready for store pickup and I made the drive the next day on a gorgeous sunny Saturday afternoon (May 26^th, 2012).
Upon arriving, they genuinely had the stuff ready for pickup but had REFUSED to sell me the second CPU/​Motherboard combo. They cited a store policy where they do not sell more than one set of a CPU/​Motherboard combo per customer in order to prevent the local Asian PC re-​selling community from clearing out their inventory.
** Having worked retail at a different electronics store in the past, I genuinely *understand* why they have such a policy in place. However, I wonder if they would have enforced such a policy had I not been Asian. **
I asked to speak to a manager in an effort to professionally and politely plead my case. I showed her my Connecticut driver’s license to prove residency and assured her that I do not belong in such a community. Unfortunately, she stood her ground and I left with only one of the two CPU/​Motherboard combos. Amazon received the rest of my money later that afternoon.
This experience burns me ’til this day — enough to write this review over two and a half years later. I have been and will continue to refuse making the hour+ drive down from Connecticut. It is not worth the gas or time (not to mention a high chance of hitting nasty traffic along the I-​95 corridor) only for them to refuse my money via a false assumption.

Went in to Micro Center to check out pricing on some usb flash drives and had to pick up a usb splitter as well.
The store is huge and has a very good selection of everything computer oriented.
I was truly impressed with the selection of goods.
I was also impressed with some of the pricing especially some of the items that were on sale.
If you know what you want and do not need any help, This place is great.
On the other hand if you need help you might as well shoot yourself.
I went over to the rack were all the usb drives were and tried to find out what the difference was between some of the different ones were.
I asked 4 different salesman and each was summer thank the next.
How can you work in a computer store and no nothing about the products you sell.
I give the store 5 stars for product availability and sales prices.
But i give them 1 star for sales help.
shame on you Micro center for not having employees that know about the products you sell

The «Stop and Shop» of the computer world. This is a going to be a very short and sweet review.
You can find anything you need here to keep you computer (s) running smooth and efficiently at Micro Center.
The difference is that here there are enough knowledgeable people behind the counter and on the floor to answer your questions and bring you, that’s right folks, it’s like having your own personal shopper, to the correct area and individual, if necessary.
Even the checkout was good. An orderly line to the register where you’re greeted by a smiling cashier who confirms that you were able to get your questions answered and products needed.
One caveat… It may not be as easy during the holiday season, but from what I see, I would not be afraid to shop here during the «season.»

Microcenter really has everything and something for everyone. From inexpensive bare bones ATX cases which you can build a souped up Ferrari-​ish fast server to the smallest tablet, look no further for all of your computing needs.
The store flyer that you should grab as you enter the store is chock full of great deals and closeouts. Typically I will give it a quick once over before heading deep into the stacks of software media, printer needs expansion cards, graphics cards, image scanners, drives, microphones, satellite speakers, webcams, digital cameras. RAM everything else.
Part of the reason I like to read the flyer is to avoid questions that I may have for a sales associate, when I can answer myself. Even though Microcenter is well staffed the workers are always in high gear, assisting three people at a time and trying to catch one on the fly is no easy task.
If you really need help head to the laptop section and begin to toy around with the most expensive machine in there then ask where the CD-RW’s are located, or whatever you are actually there shopping for.
The store can get a little cluttered and there is a definite warehouse feel during the holiday rush but there really is no retail store that can compare.