Center For Family Guidance, PC

This entire office cares very little for patients. Everyone has a ‘sorry, It’s not my problem’ attitude. My sons provider was injured and out of the office for more than 6 months… The office kept cancelling his appointments while she was out, wouldn’t schedule us with a back up provider and would not refill his medications. Complaining to the director does absolutely nothing.
In my last experience, I spoke with Dr. Varrell as he was the third tier of on call providers (the first two never responded to the answering service pages and he was next in line). My sons provider made a mistake with a prescription and Dr Varrell was very rude and not apologetic at all. «It wasn’t my mistake, what do you want ME to do?». I felt as though I wasn’t taken seriously, and he talked down to me. I don’t want to jump to conclusions but his tone suggested I was just a silly woman who was being unreasonable. He was clearly out somewhere because it sounded like a party was going on behind him, he didn’t even have the courtesy to step into a quiet place to make the call.
Very, very rude. We will be switching practices Monday morning.

These doctors take no pride in your care. Today, my 17 year old had a routine appointment for his ADHD. The office is so busy they make you wait until you are down to your last days worth of medication. We arrive at our 4:20 appointment with Dr Barb. My son is out of medication and is taking his SAT’s in the morning. (first I explained this to the receptionist when making his appointment 3 weeks ago, but she didn’t care either). The front office is trained to take payment before anyone will see you. After paying, we go into Dr. Barb’s office, and very child like she says «don’t hate me because I’m beautiful, but I forgot my prescription pad». Not only is this childish but extremely unprofessional! She tells me I can pick up the script maybe Monday afternoon. In the meantime, my son has his SAT’s in 15 hours, and school on Monday, but she clearly didn’t care, in fact she told us if this was not acceptable, we should find a new health care provider. This is how Dr. James Varrell trains his arrogant, unprofessional staff to treat the patients. Dr Barb, you are a disgrace. If you are looking for a recommendation, do yourself a favor, find a small doctor’s office that cares about you, doctors who truly work at a higher level, not the doctors at the Center for Family Guidance. After a 2 minute visit, I demanded my money back, Dr. Barb replied, NO. This office doesn’t care about the patients, they only care about the money.