The UPS Store

It is hard to give someone a negative review — you will see from all my other reviews that I prefer to see the positive side of people and their businesses. I was compelled to write this review in hopes that this business can use this as an opportunity to better their customer service and experience that is consistent with UPS corporate’s vision. My parents are on the older side, which in my mind means experienced, and this was certainly not their first visit to UPS. They were standing in line, and as soon as they stood in line, the salesperson reprimanded them for not standing in the correct spot. They were told that others were in front of them. My parents were apologetic and said, «it is not an issue that others were ahead and they full intention to wait their turn.» Her response and emotional reaction was not consistent with the other customers ahead of my parents who clearly knew that my parents were waiting in line behind them. When it was finally their turn, another customer had just come in, and he got reprimanded that my parents were first. My parents said, «it is no issue and that the salesperson could help this new customer first.» The other customer declined and let my parents go. My parents brought the exact instructions from the visa company that requested a ground return label to be included. The salesperson said she would not do that and only provide an overnight option at $ 70+. I imagine the visa company has done this once or twice and that coupled with my parents knowledge that a ground receipt is certainly possible made this ludicrous. They insisted that this is what they wanted but she refused. She then began to ask the other customer what he wanted in the middle of the conversation, and when he said he needed to return something, she said we don’t do returns. He was also getting visibly agitated with her, and finally he said «please help them and then I will deal with you.» Ultimately, they left without resolution at this place and went to another UPS store that did exactly what the visa company requested and did it with great customer service. Again, I don’t take these types of reviews lightly and shy away from doing them at all. However, this is a business within our community and beyond that where’s the love for one another. At the end of the day if we can help each other with a smile, aren’t we at risk of being left alone with a frown?

Good experience overall.
Parcels were handled with care and patience. Pricing is fair compared to other shipping services. I tried fedex recently but had to drive quite a distance to get to a store that processes fedex. Would use this store in the future

This ups store female staff attitude is very poor and very expensive ，
I often use ups but I will not go to the store again
I suggest that you do not go

Indian lady gave lot of attitude… went to notarized some documents, she asked me to bring all the people signed as well as witnesses so that she can verify their signature. My Suggestion next time anyone wants to go to THIS UPS Store, for your passport notarized make sure to go with Passport Officer else they wont notarized your documents.
Very unprofessional… Yelling at one of other guy before me.
0 STAR for this store.

Went to this place to notarize a bunch of documents (about 22). Believe me when I say this is the worst UPS I have ever seen. The lady in the store wanted $ 5 for each signature on a document. For example, if you have 2 people signing the document, she would charge $ 10, even when she has to notarize it only once on the document. I have been to other UPS offices, particularly the one in Jersey City, NJ, and they are just fine charging on the basis of each notary seal. In this UPS, charge for copies of some of the documents was $ 10 (as against $ 5) — now this does not make any sense apart from the fact that they just want to extort people. She would also not notarize one side of a 2 sided document.
I was still considering getting the work done as I had to apply for my son’s passport the next morning, but the this one broke the bank: she wanted charge $ 10 for each copied sheet of passport (2 pages of passport get copied on each sheet you see!). With this, I promptly took my custom and left to check for other notaries.
On top of all this, the attitude of the lady is unparalleled. I would stop using UPS if it wasn’t for excellent experience I had at other offices.
Tip for West Windsor residents: the UPS Plainsboro office charges $ 3 for each signature and each copy, including the passport copies. It is only 10 minutes away from this one. Hope this helps!

the female middle age Asian Indian who works at front desk, stop working and chat with familiar (maybe) customers about her persona life… just keep other customers waiting who are already in the line and waiting for long… not only that, «The store does not have any floor-​scale, all the packages (no matter how big or heavy) must weigh on the table-​scale» she said and just stay aside, watch the customer difficultly lift the lager-​heavy package onto the very small table-​scale, and Did Not offer any helping hands… after all that, she pick up the hand-​held scanner and scan on the pre-​authorized UPS shipping label which is already on the package… and actually all need to do is just drop-​off the package in the store, as people did at Plainsboro branch.
Very rude and unkind service, it is not only the attitude, it is the professional ethical issue about this employee at West Windsor!

My wife and I had a negative experience with the service at this UPS Store.
We went in to get two documents notarized and then sent overnight to an address in New Jersey. We requested a blue pen to sign the documents, as this is typical to prove they are originals. We were told that there were only black pens available to use for free, but we could purchase a blue pen for $ 2. Ok, fine, we’ll buy your pen.
But then the notary whips out a blue pen of her own to sign the documents. Why could you not lend us your pen? We are paying you $ 5/​notarization, the least you can do is facilitate the process without an additional $ 2. It’s a small thing in one sense, but it really sums up a lack of respect or generosity towards the customers. The constant scowling at us and our children only reinforced this perception.
The moral of the story? If you’re gonna use this store, BYOP (en)…and ignore the attitude you’ll get.

I bought an item on eBay, and agreed with the seller to send it back. I sent it back to the return address given on the original shipping label. It turned out that the return address was that of the UPS Store it had been shipped from. When it arrived at that store, the operator called me and told me that it had arrived at the wrong place. They said they could hold it if the addressee (seller) agreed to pay a fee for pickup. I asked them to hold it while I contacted the seller. They were very anxious to send it back to me and did so within hours, against my express wishes. The seller was agreeable and turned up afterwards to pick up his package and found it wasn’t there.
The original shipping label listed two addresses. When the package came back to me, I naturally shipped it to the second address. It turned out that second address was also the same UPS store. They called me again, this time I asked them to ship it to the seller. I told the operator that I was willing to pay for it, but that I thought they should because the mixup was their fault in the first place. The operator became very angry at that point and refused to hold the package or ship it to the seller, either one. At which time I finally told the operator what I thought of their service in no uncertain terms.
Given that the seller is a frequent customer, and that the package had originated at their store in the first place, I feel very strongly that the UPS Store had an obligation to facilitate the return. Now I have to pay a third time to send the same package back to the same person.
1) If the UPS store hadn’t used their own address as the return address, this wouldn’t have happened.
2) If the UPS store hadn’t listed two versions of their own address, this wouldn’t have happened.
3) If the UPS store had held it just a little while longer the first time, this wouldn’t have happened.
4) If the UPS store had held the package or shipped it the second time, this wouldn’t have happened.
I accept responsibility for ONE of the mis-​shipments, not both. A little bit of customer service wouldn’t have cost them anything; but their lack of customer service did cost me money.

Charged twice for a single document as it had back and front of license.
Charged twice for POA as well as each page needed her signature (but not the seal).