Dunn Tire – West Seneca

I recently bought some tires here for my ford explorer. The next day as i was going to work my tire went flat. I called Dunn and they said it was up to me to get my tire or vehicle over to them even though i drove the truck about 6 miles since they put the tires on. After pulling my tire off i realized the aluminum rim had a deep groove all the way around the inside,. upon further review somehow my bottom caliper bolt was missing and the caliper was rubbing agsinst the inside of the rim. I took the tire and rim and my spare tire and rim to them and showed them what happened. They of course had no answer except they would remount the tire on my spare rim at no charge. Pretty shady if you ask me.

Warranty is issued by manufacturer and their are rules regarding the overall upkeep, Failure to abide by these rules negates the warranty. Rules include rotation and wheel alignment best done by Dunn. Very similar to the «Rust Proofing» that was so popular many years ago and which my husband that we get for every damn car however never followed through on inspection/​maintenance of expensive Rusty Jones or Symtec rust proofing.
Bottom line, I think Dunn is great and they took the time to have someone call and explain the warranty program. My new Coopers are great and hopefully they will last longer than 27k miles. This time I am doing everything by the book!

I have had nothing but excellent service the many times I (as a single 20-​something female) have taken my cars to the West Seneca Dunn Tire over the last 7 years.
I have had everything from oil changes, state inspections, alignments, brake work, purchased new snow tires, and had easy and difficult flat repairs done here. Some tire items they do not take appointments for (like putting on snows, etc), but they do have to schedule appointments for oil changes, inspections, but I usually can get in within a few days. They are also open 7 days a week.
All workers from the counter guys, managers, and service techs have been friendly and professional both in person and on the phone. I had a complete flat on my old car that they worked for over an hour to find the issue with it (sidewall was just starting to fail) and recently rolled in on a Saturday after my tire pressure monitoring system went off and I had just slightly low air. They found a pin, patched it up, and I was on my way in 30 minutes.
Waiting room is nothing fancy, but it is spacious and they have a mini fridge of bottled water bottles and juice boxes for the kids along with coffee and a pop machine. Just note that they can’t email records. My car had a catastrophic failure of its own doing and I needed a copy of my oil changes for warranty service and I could only get them in person. Luckily, since they were open Sunday, I could get them in time for Monday.

I had low tire pressure and brought my truck to Dunn Tire. I was told my tire had a screw in it in an spot that made it unfixable. They, of course, didn’t have my tire (despite having had one last month when I needed to replace a tire that blew out), so they’d have to order it or I could buy 4 new tires of another kind. I called back to get my tire size and could hear them laughing and joking about me. Then they hung up on me. Called back, got the tire size, found it at Sears. Long story short: Sears called. The screw was resting in the tread; it didn’t puncture the tire. They checked all four tires and couldn’t find any leak anywhere.
Oh and Dunn wouldn’t change my oil because «their oil guy isn’t there on Saturdays and Sundays.»
When I complained about the laughing/​hanging up and they gave me the supposed rotation they did for free.

Needed a new valve stem one one of my tires which was leaking (see new valve stem reference). I called around and got «well, bring it in and we’ll look at it» & «I cant give you a price without looking at it» & «oh, that has a pressure sensor, those could be anywhere from 70 – 100 dollars plus install plus balancing, etc».UGH! Then I called Dunn Tire, Joe was very professional and gave me an in and out price of $ 84. I went there and within an hour (its first come, first serve) I was out the door for a little less than the original quoted price. No messing around, no guesswork, no trying to sell me anything extra, just a quick professional courteous job, well done. Also a spacious waiting room with TV, coffee, tea, water, decaf, newspaper (toady’s) magazines, clean rest rooms and a full view of the shop bays.