UPS Customer Center

UPS has become absolutely ridiculous and shameless as a company!!!
So I had a package being delivered to me by UPS, It was supposed to come to my porch 6÷23÷2016 though I saw that on 6÷20÷2016 my package arrived to West Sacramento Facility. So being a bit upset to having to 2 days though its only 15 minutes away, I upgraded my service to UPS ground for a measly 3.50, and that will bring the package to me by 6÷22÷2016. Ok that is a bit better.
After the upgrade I notice that I now have the option to upgrade again for a pick up in West Sacramento on 6÷21÷2016. I say to myself, Even better, But its another $ 3.50 on top of my 3.50 I gave to the UPS ground upgrade. Ok fine, not a bad trade off.
6÷21÷2016 comes and I was not able to pick the package up today. Tracking shows that the package has arrived at the facility 10:25PM 6÷20÷2016, just isnt ready for Pick up yet. When I arrived at 3pm 6÷21÷2016, they tell me that my package is still in transit and has not arrived yet at there facility and that I am seeing a time that it was «supposed to» be here at; Which is 17−½ hours ago.
At this point I am a bit upset, but alright, it is what it is. Guess ill just go back to ups ground and hopefully get it tomorrow, 6÷22÷2016. Buuut, guess what, its another $ 8.50. Ha ye right, so I call customer service hoping to cancel my second upgrade for pick up and just keep my first upgrade for 6÷22÷2016 delivery. Apparently though, they cannot help me cancel my 2^nd upgrade. Ok at-​least change it, nope. Lady tries to provide me with instructions to cancel online, but guess what, its not possible! Then lady tells me, Customers cannot cancel what they have already placed. WTF? I upgraded to pick up TODAY! So really I am just looking for a refund, not that $ 3.50 matters to me, Its the fact that I was supposed to get my package TODAY! and for another $ 3.50 I can upgrade to UPS Ground Again with no delivery window. But If i want to choose 6÷22÷2016, then it is $ 8.50. I am now in a dilemma, I sure as hell aint gonna pay 8.50, I know its not gonna get refunded if it magically doesn’t get here by 6÷22÷2016. Ill just get a note saying that, Oh we dropped by, just you weren’t home. Google it, its become UPS’s new thing to do.

Took today off work because my package needs a signature. I live in a crime ridden area. Package said it was to be delivered today between 548am and 7pm. At 8pm I called and was assured it would be delivered tonight. At 9pm I called and it was rescheduled. Glad I stayed home all day for NO REASON at all.
Great job guys! Nothing is worst than lying to your customers. Never using this hub every again.

Update, I went to pick up my package at 9p. The guy at the front was very nice and helpful. My package was large, as i knew it would be. He provided us with a dolly, put our product on there and let us use it to take the package to the car. I was in and out within 7 minutes. Thank you to the woman on the phone who went above and beyond to take of the issue.

I am so done with this company I bought a Disneyland honeymoon for my best friend and it was supposed to be delivered Tuesday well just a note was left on the door with 2 boxes checked so confusing one saying it would be brought to the Laguna Blvd location for pick up and the 2^nd box checked said they would try the next business day well we cancelled all of our appointments just in case the stopped by well guess what they didn’t so Thursday comes around so we call again and they said it would be at Laguna location well we come home and another note on the door by this time I’m fuming so we called again and they said it was now at west sac location and could go out on truck to be delivered Friday well 130 rolls around and we call just to make sure because of before and guess what not on the damn truck!!! The lady had the nerve to say I wish there was something we could do for you, guess what get off your fucking ass and drive it here your god damn self… mind u my friend is getting married the next couple days and leaves for Disneyland Tuesday and we don’t have a car to pick up package 45 min from my house!

The I saw the truck through the window as he drove off. Didn’t knock didn’t ring the bell, just left a note. The driver before that didn’t even bother to let me know he tried to deliver. (I was probably here then as well.) Guess what not everyone drives to work, some of us walk, car pool bike or take the bus. just because you don’t see a car doesn’t mean we’re not here. If you need to call this location directly 916−373−4089 will get you a real (if still incompetent and unhelpful) employee and avoid the phone tree and robot assistant at the 800 number.

Update to my last review. I asked ups why my tracking info did not show up when I logged into ups my choice so I could update delivery info. They said it was shipped in my husbands name and «I have no reason to lie to you». The shipping info was not listed in my husbands ups my choice account either. I received the package and it was in fact shipped in my name. I sent them a pic of the label. I wont expect an apology. They could care less in December when they delivered my $ 300 package to the wrong address.

The driver NEVER comes to my door. I live in an apartment community and the leasing office is on the complete opposite side of the complex. Because the driver is apparently the head maintenance guys nephew, he feels he doesn’t need to do his job. Instead he leaves the package at the leasing office without going to doors and leaving notifications. As a business owner/​vlogger i get surprise shipments all the time. The leasing office doesn’t notify us of packages and if I am not necessarily expecting a particular order, how am I supposed to know that something was sent to me?

It seems that there’s a common theme with UPS in this area, that they «try» to deliver packages except they leave a note for us to pick up the package at an access point. Twice already that I have problems with this UPS. First time, I made two orders from the same vendor for basically the same products. One package was delivered and left at my front door, no signature required. That same day, for the second package, instead of leaving the package where they left the first one, I got a note saying it was delivered to an access point and I need to go there to pick it up. So I called the 1 – 800 number the next day to have my package re delivered. They confirmed that they sent a message to the local office where my package is being kept to be re deliver. So, next day, no package. I was thinking, OK, I’ll give them another day. Next day, nothing. When I called them on the 3^rd day, they told me they don’t know why the package was not picked up and that it’s still at the same access point and that I will get a confirmation call from the local office to confirm that my package will be delivered. The lady did call in the morning, and so of course, I was thinking my package will be here that day because she said it will get picked up my the driver. Nope. Didn’t get my package until TWO days later. So that was my first encounter. Second time was basically the same thing. They left a note only at the door saying I need to pick it up at their access point, yet another delivery was left at the door. How ridiculous is that?! The whole point of ordering online is because I don’t have time to drive around to buy things or picking up packages. What I don’t understand is none of these deliveries required a signature! Yet one UPS driver leaves a package at the door and another leaves a note. What the fuck! They don’t seem to communicate with each other. You talk to someone on the phone and they said they will message the driver to pick it up for re delivery, yet things don’t get delivered. I’ve had to call three different times on these two encounters to get my packages re delivered. I’ve never had this much problem with UPS until I moved here in Sacramento area. It’s been such a frustrating experience. And the same lady that called every time was not even apologetic as to why my packages kept getting missed and not picked up by the driver. She just sounded very blasé about it. I hate buying things that get delivered with UPS. If I could give them zero star, I would.

Paid for 2 day shipping so I could get my package on time. They left a note saying I missed them by 30 mins. I called to see if I could pick up. They said yes only to notify me that it can only be done that day and only between the hours of 9−10pm and only on the other side of Sacramento which is about 30mins for me. I hate UPS. Every other place leaves at my door and if not they allow time for pickup not at ridiculous times. I have kiddos. I can’t load them up that late at night.

So far, so good. I have had many packages come through here and it’s better than having it left at my door where package thieves are increasing especially around the holidays. I believe that the package is left there for only 5 business days for pick up before they probably send it back to the sender. But so far, I have good experiences with UPS Customer Center. USPS has managed to lose lots of mail and I certainly know that I am not the only one with this issue with USPS. USPS should be banished or sold to a private company where they may take their work more seriously.

Great location, always fast. I go in often to pick up packages that I’ve had held for pickup. Every time I go in, the employees are kind and quick. They close at 6, but open again at 9 for customer pickups, which I think is great. I went once at 9, a few minutes earlier, and got right in and out.

Helpful but line took 30 mins to get to the front. Would have been better if they just don’t keep delaying the package and I didn’t have to go pick it up.

it’s 15 minutes past opening time and yet not open. worst customer service. Typical UPS service.

I don’t even know of this is the «right» place to complain, because god knows trying to get any answers or service from UPS is like emptying the ocean with a bottomless bucket, but– ordered a package of perishable food for a holiday party. Was to be delivered today. Got home, it wasn’t there. Called the vendor, she checked tracking, said it was on its way. Heard a truck idling outside my house– go out, there’s the brown truck. My porch is well-​lit, my address is visible, my street is a small court. Go out to the truck to see if it’s my order– he PULLS AWAY! So– I’m out $ 35, won’t have food for the party I planned, and if it’s delivered tomorrow night it will go stale before I can share it. UPS sucks. I won’t use them, or deal with vendors who use them any more.

These guys never can seem to get their story straight. Ive had multiple problems with UPS. First off i live in an apartment so i have a note on my door that says please deliver packages to the office. Everytime i get a UPS note «sorry we missed you» so then I call the 800 number and they promised me that it’ll be left at the hub in will call so I go to will call and they tell me that it’s been put back on the truck so I come home to wait and the UPS guy doesn’t come then when I leave to go to the store at like 730 at night that’s when the UPS guy shows up so of course the office is closed they can’t leave the package there they can’t leave the package on my doorstep and they take it back to the hub so — 3 I’m playing the package shuffle again I’m just not really impressed if it’s up to me I do not use UPS to ship packages this location or any other

I am having to go to the opposite side of Sacramento to pick up a package that should have been delivered to my house.
I was home waiting for my package they went as far to come to my door and leave a sticker on it saying I was not home but never looked to the right of this door. There they would find a doorbell!!! If rang I will come to the door!
On top of this I called the customer service hotline to figure out where my package is it only allowed me three complaint options. To use these I must have a tracking number handy.
Next I attempted to call a ups store no answer I left a voicemail that was «to be returned in one business day» two business days later no call back. Thankfully I got two day shipping so I could have my package a week before I needed it because this has happened to me before.
WHATEVER YOU DO IF YOU RUN A BUSINNESS PICK FEDEX, DHL, THE POST OFFICE, CURRIER PIGEON, OR ANY OTHER MEANS NECESSARY TO DELIVER YOUR GOODS. The pony express was faster. Work on the customer service ups!

When you absolutely, positively have to have your package delivery screwed up, misdelivered, marked as «attempted» when no attempts are made, returned to sender or other general f-​ups. then by all means use UPS.
UPS prides itself in hiring drivers that do not know how to use call boxes, ring door bells, or follow delivery instructions.
This means many fruitless days of waiting for you, the customer, imprisoned in home and hearth for a package that will not come. All the while your package is merrily carted back to the center and returned to sender. the local office cares not if you file a complaint. They don’t have to change.
So by all means use UPS. Get burned. Go through lots of paperwork to get returned items refunded to your account. And most of all learn to live without whatever it is you wanted delivered in the first place.
Because. UPS. It’s not just for suckers anymore.

This is the first time I’ve been here!
Where have you been all my life UPS?
I remember the good ol’days when we used to follow you for beanie baby shipments. Remember that? What was I thinking???
And one of those followers was a UPS worker!!!
I actually had to pick up a package that was not expected.
Where was my usual UPS truck driver who knows exactly what time to come?
They have changed them up now I can’t friggin keep up!
It was actually nice to come here to get close parking right in front and there was no wait to pick up my package.
See you next time UPS!

Wednesday: Package supposed to be delivered. Wasn’t home at 2:30 to sign.
Thursday: Left signed form on the door to leave package. Package was not left so I called UPS. Was called back and told I could pick it up from the warehouse in West Sac. between 9−10pm. They called about an hour later to say they couldn’t track down the driver so it wouldn’t be available till Friday after 10:00am
Friday: Drive to warehouse at noon in horrible traffic to find that there was no request submitted to hold my package and it was currently out for delivery. The package would be returned to sender because this would be the 3^rd failed attempt. I was told I could pick it up after 6pm Friday, but since I was going out of town that afternoon and wouldn’t be back till Monday that wasn’t an option. I was told by the nice woman at the warehouse she would make an exception and hold my package till Monday, when I could again drive out to their warehouse (not in an ideal neighborhood) this time late at night.
Friday Night: I receive an email that my package was being sent back to shipper after 6pm that night, it would no longer be held. I call UPS AGAIN and am put on hold for about 15 minutes before the woman on the phone gives me a completely different story, saying that my package will be held for an extra week.
Not sure what is going on there, and why I get so many different stories and explanations. I guess I will find out tonight which person gave me the correct information. Overall this has been a horrible experience that has left me without internet at home for a week because the package that I still have not received is my new cable box.

So far… meh. My UPS guy claimed he attempted delivery at my office today at 4:45, but I was ‘gone’. Really? I sit 6 ft from the door and it was wide open to the sunshine and fresh air.
I spent 20 minutes on hold before being told I could pick it up at the hub.
I got there early and parked on the street and watched others drive past in confusion. Finally, a guard came out and told me ‘second gate on the right’. I think there would be less confusion if there was a lit sign at night.
Stay in yr car until 9, a lot of odd folks walking about.
I went inside at the appointed time and waited only 15 minutes only to be told its still on the truck! What?! UPS called ME to tell me I could come get it tonight! Feeling pretty frustrated! !
I upped this from 1 extra star to 3 only because the guy helping me was very apologetic and went to try and find it. He even had a second employee come out also. They ended up finding my package (the carrier had just gotten in? At 9:40pm??) But I am happy I got it.