Old Dominion Freight Line

I got a call from O.D. & set up delivery for Thursday. Everything seemed perfect, until Thursday, when I received a call from O. D asking me if I could meet them halfway, because they don’t deliver to our area… Friday I was told by O.D. that the item was going to be sent back, they wouldn’t deliver… Only to get another phone call 4 hours later asking when I would be picking up the 2 commercial size swing sets… I explained my truck could not transport these items safely! O.D. suggested we could break the items down to make them fit…“REALLY” Know my money is tied up & I have no Birthday gifts for my 9 year old daughter’s. «I’m absolutely baffled»… «I STRONGLY WOULDN’T RECOMMEND»!

Had many issues. First time, the driver was late and did not call. We were given a 5 hour window and once the driver was an hour late we called and the dispatch stated the driver would be another hour or so. Of course that was unacceptable since we were given a 5 hour window and that was more than enough. The driver had to change routes and go straight to us. The second time wasn’t bad and we received our item. The third time, the driver refused to drive over a bridge that was weighted at carrying 80,000lbs and stated on the bridge. Driver did not check and was stated how it needed to be posted and of course no law require that. The driver called dispatch and they did not want to drive over the bridge. Now lets think about this. They had delivered twice before and NOW they did not want to. Doesn’t make much sense. The driver offered to give us the dispatch phone number and to call them right then but once my husband saw him in person, the driver refused. The company doesn’t seem to have a lack of management or hiring process. I’m nervous to have the company to come back and either not deliver my shipments or worst. Luckily my husband had a truck to pick up the shipment, because could you imagine a woman walking down the road with a 250lb box and unable to get it to her house that was over an acre away?! Let me state this, I have no idea the company would make us drive to pick up our package when the company had no problem driving to our house, not once but TWICE! Both in freight trucks of course. BEWARE!