Nor Cal Performance

Went in last week and asked one guy how much a diagnostic was for my truck and he had told me $ 99 roughly. When I went in yesterday and had asked a different person for a quote he told me about $ 199. ??? A hundred dollar gap in price? Uncertainty. I could understand if a quote was given to me at $ 99 and then maybe another quote at $ 119 or something, but neither could give me a straight answer. I would not consider them for any auto repair. Especially after reading some of these other reviews. Also, they’re supposed to be a AAA certified shop???

I used to get all my work here when they were really caring. NOW they have changed. They did all my work and they billed me like this: bill for each new part. HERE’S where they got me: A SEPERATE LABOR BILL FOR EACH PART INSTALLED. Ridiculus. I will never use them again.

I called this shop looking for a rough estimate for an airbag repair, after their name coming up in different searches for local shops that might be able to perform these repairs. When I was talking with the shop, they were EXTREMELLY rude, and considered me to be a waste of their time. I had told him upfront what was wrong with the car, which fault codes were being read from my own reader, and what type of car it is. They did not even bother to be nice, help me in any way, and showed no care for my business. I appologized for calling in the first place, and then was told they don’t even work on my type of car. DO NOT EVER TAKE A CAR HERE!

The only reason I subtracted 1 star is because they diagnosed the problem incorrectly. While this review was not for my car, I was with my friend everytime he went there and talked to Nor Cal myself. Tires To Go recommended my friend go here because he had a noise comming from the front end. I bet my friend that it was his wheel bearings. I took him to Nor Cal Performance, the manager Steve test drove his car, came back and said yes it’s his wheel bearings. YES, I get a free lunch! However when the new bearings were put in, the same noise existed. In doubt that any work was done at all, I pulled the cap off the rim and noticed a brand new bearing with the brand Steve said he installed. My friend not happy at all just spending $ 840, told Steve he had the same noise. My friend was very upset and told Steve, he’d drive it home tonight and call him in the morning. Being NC Performance is AAA approved, we started talking about maybe calling AAA. My buddy brought it back, and Steve said he’d put the old bearings in if he’d like. He put the old bearings back in for him. While we were there to pick up the car, Steve refunded the entire $ 840 and said «I want you to be happy». Happy we both were, this place is definitely honest.
Steve did what I would of done if I owned a business. This guy really cares about his customers and wants them happy.