Liquid Pixel

Pretty unfortunate experience. I was recommended here by a business friend of mine who was very excited to recommend me to someone. It’s almost always a good sign when your business is spread through word of mouth, but not this time. I talked to Glenn and placed an order on either a Monday or a Tuesday. He seemed very nice and excited about the order until I mentioned the 50% off promotion he had going on for first time customers. His demeanor seemed to change a bit when I brought up this promotion that was sent to me from a friend, but the deal still seemed to be valid on his end. If he would have just told me that deal is no longer going on it would have been just fine, but anyways; I had needed a banner for my charity event that upcoming weekend. I had asked him what the turn around time was and he said he can have it done the next day aka one day turn around. I was so happy to hear that. I got him in touch with my design guy and in all honesty my guy took 2 days to get him the final design, so in essence my banner should have been done no later than Thursday or Friday. Friday came and the banner wasn’t done. We had reached out on Thursday and he said he hadn’t gotten to it, but he would try to get it done Friday night, but no guarantees. Then Friday came to a close with no banner. I contacted him late that night and he said he would get to it Saturday. I call him on Saturday at 10am. By the way, our event has already started in full swing. I was calm and accommodating to his lack of follow through and just asked if the banner was going to be ready at all throughout the day for any part of todays event or would it only be available tonight for just tomorrows portion. He had let me know there was some type of problem with his trucks in the bay area or some kind of excuse and I kindly accepted it and we planned to meet up at 6pm with the finished banner so that we could have it for Sunday. Saturday at 6pm came by with no word from Glenn. I emailed him, called, and left him a voicemail and he never got back to me. Our whole weekend went by and we were the only booth without a banner. What was really upsetting, is that we were so nice to him and understanding of the delay, but for us to never get a banner, and worse off him just ignore us? That’s some really bad business if you ask me. Whats even worse for him, is little does he know, even though I had a small one banner order this time around, I run 3 companies, one of which is an artist referral based company and I was looking forward to going through him for all of my work, as well as my clients. I will no longer look forward to doing business here and neither will the company who referred me, who has another big event coming up this summer.

Glenn takes passion in all the work he does! He made this amazing banner for my daughters birthday that I can use every year!

As a business owner, I truly appreciate the depth of service Liquid Pixel provides to winery clients; Glenn has been instrumental in taking the overall marketing strategy and vision and turning it all into tangible pieces that have quality along with conscientious use of recycled products. My appreciation and value in his company and services is sincerely the reason Liquid Pixel is my ONLY one-​stop-​shop for printing on anything I can think of including bricks, sidewalks and more — thank YOU Glen for being such a great partner in our success!

Needed some stickers printed ASAP for a project at Google and they delivered swanky stickers at a very reasonable price! Many of my colleagues were excited about the quality! Would use again!