Japan Motors of West Sacramento

FYI, they are closed on the weekends and do accept credit cards:
I called ahead to see if I can make an appointment for my car to get an oil change, and a tire rotation, Ben told me to just bring it in and that they would take care of it. It was my first time coming here, I was referred by my husband who had previously brought my car in. I had some time off from work and figured I could try to get this taken care of before my appointment.
So I asked Ben how much and how long it would take to do both services, he stated $ 83.00 (after taxes) and that it should be done within 15 – 20 minutes. So I sat down in the clean lobby they have with complimentary drinks and a T.V. and made myself a little comfortable because I honestly did not think they were going to be done with my car that quickly or as he stated «15 – 20 min»! But yes as to my surprise he came just before 20 min with my keys and sent me on my way! Sorry for underestimating you Ben! Now this is the kind of car/​customer service I could deal with more often and no more dreading the wait time… in and out! I had more than enough time to make it to my appointment.

These guys are legit. The customer service is second to none and quality of work is phenomenal. They literally went above and beyond to help me out when I was in a tough spot by not only acquiring a new engine and transmission for my Acura, but then replacing everything at a great price. They gained a customer for life and I refer them to all my friends.

I will not take my car anywhere else. Ben the owner is absolutely fantastic. He’s trustworthy and more than fair on price. He explains all your options and the price points up front. The lobby area is very clean and a comfortable place should you need to wait there. If you have a Lexus this place is a MUST. Much cheaper than the dealership for the same quality of work. Ben worked for Lexus for many years and has all the expertise needed to get the job done right! Thank YOU Japan Motorsports for making car troubles somewhat enjoyable!

The dash in my car was not lighting up, even at night, so I took it in to Japan Motors. I figured it was going to be expensive since it appeared to be something electrical. I dropped it off in the morning before work and a couple hours later Ben (the owner) called me. He told me that one of the wires had been damaged so he had to replace it and the car was working fine now. He only charged me $ 40 to fix it, I was shocked. I was expecting to pay around $ 200. Someone else would have surely run it through a diagnostic test that would have cost around $ 100 and then charge for labor and parts. This proved to me that Ben was one of those rare, honest Mechanics that does not try to rip you off every chance they get. I would definitely recommend him to my friends and family.

Two words: Simply Amazing!!!
Honest, Great Service, Professional!
This place was a great Unilocal find. I brought in my 2010 Honda Civic and was able to get a same-​day appointment for an oil change and safety inspection, and was pleased with my experience.
The process was quick. I was in and out within 20 — 30 minutes.
Fast, friendly, affordable service. What more could I ask?
Will definitely come back!

A friend of mine referred me to Japan Motor since I’m new to Sacramento and needed a reliable and trustworthy mechanic for my car. Met with Ben and he was able accommodate my walk-​in visit. Service was very fast and efficient. Ben even did a thorough inspection on my vehicle and advised me on what needs to be done in the future. They also provide a very comfortable waiting area with complimentary drinks. Will be back again for any scheduled maintenance.

I had issues with my transmission and called all the shops that popped up on Unilocal for fixing transmission. Japan Motors gave me the BEST pricing for my transmission. Many shops were telling me it would cost about $ 2500 to fix. Ben quoted me $ 1400. Took my car in Thursday morning and picked it up Tuesday afternoon. Definitely enjoyed the service I received and will be coming back for future car issues.

Do not trust this shop! If I could give zero stars I would… I took my 2002 Acura MDX to them to have the air conditioning repaired. They charged me $ 267 to fix the fan motor and this did not solve the problem. I was informed that the computer controller had to be replaced and that the part alone was $ 900 and that the total repair would be anywhere from $ 1500-​$ 2000. I was also told that they were able to bypass it and my air conditioner did not work even if they bypassed the controller. All of this was patently false! Fortunately their quote was so ridiculous that I did not have them do any more work on my car. Instead I had my local mechanic look at it (I’m not from Sacramento — was there on business). The part was only $ 400 (OEM part from Acura) and he charged me $ 200 in labor to replace it. And absolutely nothing was wrong with the air conditioner itself. It is working just fine. Again, buyer beware!

I was in the area for an errand and called to see if they could accomodate me for an oil change. Luckily for me, they had had a couple cancellations and said I could come in.
The place is clean, spacious, comfortable and welcoming. The owner’s adorable dog greeted me and the owner was very friendly and courteous. I told him I was goinh to be taking a long road trip soon, and asked that he give my car a look-​see to make sure it was ok. He added this for no extra fee, and explained the results to me with patience and friendliness.
I highly recommend this place. I wish I lived in the area so I could make it my go-​to mechanic.

Not an avid reviewer, but Japan Motors has totally exceeded my expectations. Paid a pretty penny for the tune up my car desperately needed, but I am impressed with how helpful and easy going Ben is, and the concern he has shown for making sure that my kid shuttle is running safely and smoothly. Will surely be back to entrust my vehicles to them!

I had an emergency. A bolt attached to a pulley broke. Being that I use my vehicle for work it is essential to have the car in excellent condition. I immediately took it in @ 8am to Japan Motors. Ben & his staff did a most excellent job addressing the issue. Took me out to the vehicle showed me exactly what the problem was. I got an estimate & time of completion. It was complicated because part of the bolt had to be drilled out, etc. I didn’t have an appointment so completion was scheduled the following day. Amazingly car was completed same day @3:30. Received refund from original quote. Car runs great! Made it to work @ 5pm. What started as a frustrating day… turned out to be a pretty good day. There are no shortcuts in life… you get high quality work at Japan Motors. If you want cheap low quality questionable work this is not the place for you. If you desire high quality work this is the place!

I thought I had reviewed this place a couple of years ago.
1. Ben. Great mechanic. Hard worker.
2. Doesn’t lie about how long repairs will take.
3. Takes credit cards.
4. Tells you what you may need I the near future.
5. Never judges you from the care or lack of care you’ve taken of your car previously.
I take my car no place else.

I brought my car into see Ben a few weeks ago with 2 separate elusively intermittent sounds
coming from the front end of the car that 2 trips to the dealer failed to resolve. Frustrated and somewhat
fearful of what he might find, Ben assured me he would fix whatever it was. After a 30 minute test drive with me
failed to replicate the sounds, he graciously offered to drive my car home that night to try to diagnose the issues
on his own. Still unable to hear anything, rather than giving up as most mechanics will do, he lifted it in the air
and inspected everything, found the root cause for both of noises, and had everything fixed that next morning.
Problem 1 involved dismantling the wheel & cleaning out some bizarro residue from the manufacturing/​assembly process that was rattling around
Problem 2 turned out to be that the backing of both the brake plates were loose causing an awful clanking sound when i caught a bump just right
Grand total for the repair & diagnosis was a whopping 35 bucks. Yup, no kidding. He didn’t even charge for the diagnostic time. This guy is a seriously awesome find. Ben is a bastion of skill and integrity, and I recommend him for any issue you might have, especially the irksome and hard to diagnose.

Like most, have always tried to avoid bringing my car to the dealer’s for repairs, unless it is absolutely necessary. Which is why I am constantly on the hunt for a solid, quality independent repair shop.
Finally found one with Ben and Japan Motors of W Sac.
You are welcomed by a spotless waiting room, and should you need to see the car diagnosis in person, Ben will bring you into one of the cleanest garages ever.
While clean is good, repairs and cost are most important. Ben and staff nail it. They are receptive and friendly, certified, very knowledgeable, and when it comes to being able to diagnose, repair, and getting in done in a timely fashion, are the best in the business.
I have brought my car here several times and will continue to do so for as long as I need my car worked on. I even once had to have it towed and dropped off unannounced at his garage on a Sunday and Ben was kind enough to diagnose and repair it by end of business Monday.
Without a doubt, THE place to bring your car and allow the team to help get it back on and keep it on the road.

After reading all of the reviews for Japan Motors of West Sac, I decided to take my car in for some repairs. Reviews were spot on. I scheduled an appointment to get my struts replaced on my Acura TL. I walked into a clean and quiet waiting room. The owner, Ben is very knowledgeable and has well over a decade of experience. He and his other mechanic, Mike, worked on my car. They are both ASE Certified and Ben is a ‘master technician’ with Japanese brands. Ben notified me what they were doing every step of the way. He pointed out some severe tire damage caused by my old struts. This was an unexpected repair for me. But Ben found me 4 quality tires for a great price. So, because of his fair prices I was able to get all 4 new struts, 4 new tires, and an alignment! I was aware of other problems with my car but didn’t communicate them to the mechanics. Ben found all of them and gave me quotes for each of the repairs. I am very satisfied with the quality of the work and will return for more repairs. It’s so difficult to find a mechanic that you trust. I had to burn a day off to get my car worked on. These repairs only took half of my day. Great shop!

Have gone here many times for oil changes and once for a 90k maintenance service. The workers are very friendly and they have decent prices.
Docking three stars because of something I noticed after my 90k maintenance service. I had a K&N air filter (which is designed to last the lifetime of your vehicle) and they replaced it with a cheap paper air filter. The replacement air filter wasn’t even OEM. That K&N filter cost $ 50 and I assumed that the technicians here would have known about these lifetime filters.
Really unsure of trusting them with maintenance on my vehicles anymore since at least one of the parts wasn’t OEM when they claimed all of it was.
Also, the headlight restoration is a complete ripoff. Paid $ 80 and they mentioned it included a warranty (1 or 2 years, can’t remember exactly). Headlights looked great at first, but they were already very yellow within 2 – 3 months. When I asked them about redoing it, they claimed that the warranty is only for «natural» yellowing and that I used some kind of car wash soap that ruined it. Seriously? Ended up getting it restored from some other shop for $ 20 and there’s lasted a whole lot longer. And it wasn’t ruined after washing my car with the same soap…

I had the abs light, brake light, and battery light on. I had a brake and light ispection due and there was no way the car was going to pass. Another shop said it was the modulator that needed to be replaced and quoted me around $ 1800. I needed a second opinion, so I called, Japan Motors. Ben did a brake diagnostic and he found the problem to be a short in the wiring system. He could have charged me more, but was very honest and only charged me for the diagnostic. All I can say is, Japan Motors is the go-​to shop when you want an honest mechanic who will give you peace of mind.

BEST experience at a car repair place ever! I am so so happy I found this place. They are awesome at what they do. Fair price, Excellent service, honest people. Love everything about this place. it was clean and comfortable. I loved the big clean windows to look out at your car being worked on. Ben was the tech who worked on my Lexus. He has years of experience working at the Lexus Dealership as a Master Certified tech. superior service here! Thank You for being soooooooo fantastic. Im telling everyone I know to check you guys out!

This is the shop Im looking for!
I received a dealer estimate on my check-​engine light for $ 1900 on my MDX but Japan Motors came in at $ 800 — completed in one day. Family owned, Master Certified, over 20 years of experience, hard working, honest… what else can you ask for? They won’t be the cheapest shop, but they’ll get it done right at an honest rate. I will be back with my Toyota too!
Not that this is important to me, but I’ve seen many automotive shops with my 20+ years of driving — this one takes the cake regarding the nice design, spacious layout, calming paint scheme, extreme cleanliness, comfortable chairs, and cool style. (Did a female design the waiting area?! …jus sayin’.)
After several conversations with Ben — the owner and primary mechanic — you get the idea they have the skills to do more than just fix your car. You think this shop also tricks out your ride with body kits, turbos, and 3^rd party racing suspension? Nope. they’re strictly stock /​OEM and basically fixin’ your car back to factory specs or better… Im ok with that…
I left Japan Motors with a fine tuned engine, a clear check engine light, and pretty confident I will be back with my other cars. Oh I’ll also spread the word to my buddies that I found an awesome Auto Shop to check out…

Have been here twice now with my Honda.
Exceptional customer service here. Owner and staff are knowledgeable and attentive to customer concerns. No added services that you/​your car doesn’t really need. Unbelievably clean, welcoming and professional.
Beautifully decorated and comfortable waiting area.
5 STARS ! Highly recommend ~