Hertz

This place is horrible. H-​O-​R-​R-​I-​B-​L-​E! I reserved a minivan MONTHS in advance and when I went to pick up my rental, there was no minivan ready for me. They directed my attention to a Nissan Pathfinder telling me how it would seat the same number of people and was actually an upgrade from my original rental request. I went around and around with who I can only assume are the owners of this location and after 5 – 10 minutes, the man I had been dealing with then offers me a Chevy Traverse (despite there being a preexisting reservation for it! Yes, let’s do to someone else what you just did to me. BRILLIANT!) all the while explaining to me how he is doing me such a big favor. I explained to them (for the umpteenth time!) that if I wanted an SUV, I would have reserved an SUV. Therefore, I. DON’T. WANT. AN. SUV! I want a minivan! After discussing the issue with my husband, we decided that we would just rent the Traverse (never mind the increased fuel costs we would incur!) While taking care of the paperwork the man wouldn’t stop talking about how they call people to confirm reservations but more often than not, people don’t call them back… but I had called them back! I explained that I understand that it can be incredibly frustrating as a business owner but that does not negate the fact that I went through the trouble of returning their call and confirming that I would indeed be renting a minivan. I explained that as a consumer, it would have been really nice to be informed that they may not have the car I requested at time of pickup. Their response? «It says it in the fine print. It’s not our fault if people don’t read it.» I responded with the fact that I understand people have a tendency not to read that information and so it would be incredibly advantageous for them (and likely result in a higher customer satisfaction rating!) if they took the liberty to «remind» their customers (who are forking over hundreds of dollars at a time!) about this policy. They were completely uninterested, unapologetic, and completely rude! The final straw was during their incredibly pushy up sell of insurance ($ 30/​day?! And a line about how it’s regulated by the State). I mentioned over and over that I didn’t want it. Suddenly, the man and woman start talking to me about how «you never know, sometimes dings just ‘pop up’ even after you think you’ve taken such great care of the rental. I mean, it costs at least $ 90 for the body shop to just take a look at it…» At that point I knew these people were up to no good and I couldn’t get out of there fast enough! I called another company and quickly secured a rental in less time than it took me to get off their lot. So glad I did, too– not only did they actually have the car they promised me but it cost me way less money, too! (PS, the insurance cost me $ 12 a day…)
I could go on and on about the horrible experience I had at this place. What I’ve shared is just a drop in the bucket. Save your time, save your sanity, save your money! Do business with a company that values their integrity and their customer.

I had gotten a rental at this place a few months ago. I received great service from this establishment. They dropped me off where I needed to go and my paperwork was fast. The lady at the front desk checked me in and I received my car in less than 15 minutes. I was satisfied with this Hertz location.

Ok. I normally don’t care to write bad reviews but this place was a complete joke. I called and reserved a standard 2 door 2 weeks before my pickup date. The lady said she would do her best to get a mustang otherwise it would be a nissan coupe which was fine.
I prepaid so that I could get a cheaper rate. Upon arrival they only had ONE car and it was a freakin Kia SUV!!! She told me I could drive to the airport to get a smaller car. How rude! I asked her what is the point of reserving a 2 door class if I’m not guaranteed that type of car? She said there is no 2 door class and that I am only guaranteed a mid sized car which is bullshit on both ends because hertz’s website DOES HAVE a standard two door class AND I was offered an SUV which isn’t either a 2 door OR a mid size!
When I settled with the stupid SUV they told me my credit card was declined. I told her I had already paid. Come to find she’s trying to charge me a $ 200 deposit! I asked why I would need that if I have a credit card on file. She said it’s policy. Later I called hertz and they told me it is OPTIONAL for them to do that.
So all in all I ended up driving my own car to Disneyland and will never try to rent from hertz OR that dumb ass lady ever again. I’ll keep my business with enterprise.
Moral of the story? Stay away from this ghetto, run down crappy pathetic excuse of a rental location. TRUST ME!!!

Nice people, totally disorganized service. I had arranged pick up service 4 days in advance. They don’t show. After calling twice they finally show (45 minutes later) the paperwork is all messed up, they don’t have my Gold # so can’t drop the car. Second time I have had a problem with them being on time and having the reservations straight. I won’t use them any more.

It is best to avoid this place. The testimonies of «bait and switch» practices are truthful, as was the same in my case. I reserved a compact car on Tuesday the 8^th of April, for that Friday (11^th), and even gave a confirmation call on the 10^th, but upon walking in to pick up the car, I was told the only car they had was a full size sedan (1.5 times the gas mileage). Upon informing Angie (the co-​owner/​secretary) that I had a reservation, she replied «it’s spring break everyone is renting cars.» I told her that was the very purpose for my reserving the car and even offering a down payment.
All-​in-​all the business looks abandoned (which should have clued me in) and failing. Honestly, it looks like the kind of place that would have a meth lab in the back. Enterprise rentals is right down the street with better service and more professionalism.
I reported Hertz to Consumer Affairs, and I suggest you do as well, if you have problems with this company. If enough complaints go in they lose their license.