Boston Watch Clock & Jewelry Repair

DO NOT GO HERE.
I went in with a plastic watch that needed to have 2 links taken out, and the battery replaced. Woman behind the counter examines the watch, and then me.
**Then she asks how much I paid for it. SO UNPROFESSIONAL.
She told me I would need a ‘special’ battery, and that it would cost $ 35 all together.
ARE YOU SERIOUS.
I took it to Crosby in Needham and it cost 14.

I brought an ancient clock here that no longer worked. The woman behind the counter was beyond friendly, and told me before I had come past the door how old the clock was and where it had to have come from. I was amazed.
It did take a long time to hear back, and a while to get it repaired, but she warned me that it took someone skilled in antique clocks to do it and there aren’t that many available. I thought the price was reasonable, and the clock works.
The service is great and the woman I dealt with very friendly and knowledgeable. The bad reviews seem from years ago, maybe it’s different people or they have changed the way they do business, but I am definitely bringing another clock there. It’s a cuckoo clock that someone’s bratty kid turned the hands backward on, which you’re not supposed to do – only forward – because she wanted to hear it chime. I will comment on that when I take the clock there.
What holds it back from a higher review although I was happy with the people and the service was that you do play Russian roulette trying to get them on the phone – it seems they’re never there and there is no answering machine – in 2013 no machine? – and the length of time I had to wait. But the clock is indeed fixed and it’s hard to get someone to repair a clock over 100 years old.

My personal experience here was excellent.
I bought my daughter a mini mouse watch at Disney World that fell apart after two days – Thank you Disney & your overpriced merchandise! —I doubted that I would find a watch place that would entertain fixing a plastic watch.
They took the watch, replaced the band to exact red color and charge a very small amount of money. Watch was ready in two days just like the woman said it would be and called me right away when it was done.
Plus this place is super convenient — right on Centre St. across from Roch Brothers.
I give them a thumbs up.

These people are the rudest I have ever encountered. The woman in there was surly and threw my change at me after replacing my watch battery! OK, so they did put a battery in, and it works, but with service like that, I’ll bypass this place that’s right in my neighborhood and drive to a mall if I have to!

Crooks! I wanted a watch battery and they told me it would be $ 25 and that it would take them a half hour. Really… I don’t think so. I took it to a nice guy in Roslindale Village who changed it for $ 7 in about 3 minutes. These people also own the Village Watch Center in Brookline Village. Avoid them both, people! I had a worse experience at their other store.

Very personable. Reasonably priced. I had links taken out of my watch and a few days later, I felt that it was a bit too tight, so I brought it back. Expecting to be charged again, I was pleasantly suprised when they added the link for free. I would definitely return in the future.
The parking is not great. I found a spot on the residential side street beside the building.