Ace Auto & Plate

I called to get my passenger side window replaced. The receptionist made me feel like she was doing me a favor or something. Like I was bothering her with my questions I went with a different auto glass company.

I just got off the phone with Ace Auto Glass in West Roxbury. They have been very responsive and thorough in helping me so far.

We needed a new frameless glass shower door and chose Ace (1) because it’s close to our home, and (2) because two other glass companies seemed much less interested in returning our calls or coming out for an estimate.
I worked with Steve and found him to be pleasant and straightforward. His crew was timely in the work they did. But most importantly… when we determined that water was leaking under the newly installed door, Steve and crew were willing to come back very soon and re-​hang the door to our satisfaction. I felt this showed professionalism and excellent customer service.

Totally awful. I called this place to replace my windshield on recommendation of my dealership. The first time they replaced the glass, it was done incorrectly and made a loud squeaking sound so it had to be replaced again. In order to do that I had to drive to Ace’s garage twice, once to have them verify that it was broken, and then again after they ordered it to get it replaced.
Today, which is Saturday a week and a half later, the rear-​view mirror fell off because they had not reattached it properly. I need to use my car this weekend for work, and called to have it reattached. However they refused to come out to fix it saying it’s not their policy to work after hours. This is ridiculous. The problem is their fault and they should fix it after hours, especially after having already caused previous problems. I tried calling back to schedule an appointment and their answering service hung up on me.
This company messed up my car, wasted my time, and refused to fix it in a timely fashion. This is completely horrible service on top of repeatedly incompetent work. I recommend avoiding this place like the plague.

I woke up to discover that someone had busted the window of my car, with a BB or pellet gun or something. Pretty sucky. We filed a claim and the insurance company said that with the crappy winter weather there had been lots of accidents and lots of repair places were backed up and we might need to wait 1 – 2 weeks. We called Ace Glass and the woman on the phone was beyond nice and patient. She said she was going to call and order it and let me know when it could be ready. It was the rear window of a Honda Element, so a curved, kinda specific window so we weren’t holding our breath that someone would have it in stock. When she said «order» I assumed it would be at least a day or two, so I was beyond happy when she called back (within, oh, five minutes) and said that it would be in at 1pm and that we could come in that afternoon. Woohoo! It only took about an hour to fix, they got to it right away. Everyone was SUPER friendly and within twelve hours we had a new window. I am taking my business here from now on.

What a great place… After having one of my car windows smashed I was given a long runaround by the glass place my insurance company recommended. In the end I took it upon myself to find another place to get it fixed. The people at Ace were friendly and found the window I needed right away. I brought in my car and they had my car fixed up that same day.
Speed and service were A+

Yikes.
Had an appt. with these people at 2.00pm, 3 0’clock came by and no one had showed up, after my second call they told me that the tech was having problems at his previous job site and they would have someone out in 15 min.
forty minutes later someone shows up.
half way through the repair he lets a plate of glass come through the window and shatter all over the inside of my son’s room, the tech appeared not to care and had a very cavalier attitude about the entire fiasco,
AVOID LIKE THE PLAGUE.
Update: The tech was in his truck about to leave when we realized he had either ignored or forgotten the fact that he had not put the screen or storm window back into place, which were left in a corner of the room, we had to run out into the rain to catch him before he left.
This is what this company does, no? repair windows?
Seriously though folks, bring your business elsewhere.