West Plains Cyclery

The fellow that runs this place is a nice enough guy… if you can find him when he is actually there… just ignore the posted business hours, they are not followed well. It seems to be about 1 out of 3 chance.
I finally caught him in the shop, and I dropped my bike off to have it fixed. The bike was not ready when he said it would be. Three weeks later I finally caught him in the shop again, ready to take it back… fixed or not. It turned out he had finally gotten it done. He seemed to do a decent job on the actual bike repair, but I just can’t deal with someone like this. It would have been so much easier and cheaper just to fix it myself.

So here is my first and last experience with WP Cyclery: I ride a couple days a week, and in some fairly rough territory. Recently, my breaks were showing sings of wear and I decided to give WPC a shot at fixing them. Usually I take my bike to Jonesboro, but WP is much closer. Anyway, I called ahead and spoke with the gentleman who owns/​works at WPC who told me to bring the bike in. After I showed up he looked the bike over and told me he didn’t have my style of brakes in shop and that he would have to order them. That was on a Wednesday. He also told me he only orders on Fridays and deliveries were on Tuesdays and that my bike would be finished the following Wednesday. Okay, i’m not thrilled but I understood a small shop looks to cut cost where it can so I agree and leave. The following Thursday I still haven’t heard back about my bike. When I called to check the gentleman informed me he FORGOT to order my brakes but that he would do it the next day and the work would be completed the following Wednesday. H was very UNapologetic and let me know that I would just have to deal with the situation. I am NOT happy at this point, but what to do? Ive already lost a week and now it will be two weeks before I get my bike. Anyway, the following Wednesday I called and asked about my bike and was told he hadn’t started on it. He had other bikes he was working on. I told him that he had had my bike for 2 weeks and unless the other bikes he was working on had been there longer he needed to forget those and work on mine. I told him I would be at his shop by the end of the day and that I was taking the bike. He could either have it done and get paid, or not done and not get paid. When I went to get the bike he was super friendly and told me what a good job he did on the bike. I really wasn’t in the mood to listen but thanked him (not sure why) and left. The next day I took out on a ride and discovered there was a problem. I no longer had my lowest gears. Whenever I tried to go to ¹⁄₈ or ¹⁄₉ the chain was thrown behind the hub. When I got back home and started looking I quickly discovered the problem. My derailer was not only bent, but the bottom tip had been broken off. The man charged me $ 67 to totally jack my bike up. Now I am going to have to drive to Jonesboro and pay to have WPC’s screw up fixed. I have several friends who ride and I am telling all of them what a horrible experience I had at WPC. I will NOT return.